sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 5,067 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 10th October 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I please the order on 15 of July and never received when I called I have been told that it’s coming from abroad. This isn’t a great service. Shame I had to cancel and I have to wait for my money 30 days. What a service.”

Helpful Report

Posted 3 years ago

Hi Veton The item you ordered was on a slight manufacturing delay and the website did show the item was not in stock at the point you placed the order. However, regrettably the Abode delivery was delayed and the expected arrival date moved without any notice. We appreciate this was frustrating but I'm afraid this was something outside our control. You then decided to cancel your order and a full refund was completed within just 2 days. We have up to 30 days to complete a refund but the time taken varies and we regularly complete refunds much faster (as in your case). We hope this explains the situation a little clearer and we apologies for any inconvenience we may have caused.

Posted 3 years ago

“Really good website, excellent product that arrived promptly and really well packaged to protect it. Used customer services after the sale as had not received a receipt & this was dealt with immediately.”

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Posted 3 years ago

Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“Excellent customer service and delivery timescale. Very happy with quality of product. Not yet fitted as for new kitchen on order”

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Posted 3 years ago

Hi Lynda Thank you for the amazing review. We all really appreciate you supporting our small UK based business. Regards Customer Support

Posted 3 years ago

“Found our ideal sink that was competitively priced.. delivery service and communication for delivery was wonderful.. many thanks..”

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Posted 3 years ago

“Happy with products and price. Delivery timescale was good too.”

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Posted 3 years ago

“Prompt service.”

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Posted 3 years ago

“Placed order for sink and delivered within few days all very good. Only gripe is account section of website is quite limited. I needed to change my order but this is not possible on website and replacement sink was never shown, only original one and no updates are shown (although I did get email after ringing them to change it). Surely it would make more sense to provide all of this information on website as you're left in the dark with what's going on, it shows only the initial order and you cannot do anything with it. Would recommend as rest of experience good and sink is excellent quality. As footnote the email review response I was sent was for the original sink not the one I received.”

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Posted 3 years ago

“Excellent all round.”

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Posted 3 years ago

“Very happy with the fast, efficient delivery service. The article was dispatched promptly and I appreciated having a photo as proof of delivery.”

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Posted 3 years ago

“Already posted a great review on TrustPilot. Really happy with both the taps & the sink & the service. Excellent quality, fast delivery & on the one occasion I had to call them, they answered straight away & were really helpful, unlike some well-known bathroom firms who are still using the "well, Covid ..." excuse. Would recommend & we're already planning to use them again.”

Helpful Report

Posted 3 years ago

“Easy to get through to to answer query on product. Arranged for small truck for delivery due to our narrow country road. Item delivered on time. All day delivery window given. Would have rated 5 stars if a call from driver 1 hour before expected delivery time was provided.”

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Posted 3 years ago

“Polite and efficient service”

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Posted 3 years ago

“Very quick delivery and well packed.”

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Posted 3 years ago

“We bought a double bowl kitchen sink and subsequently a monobloc tap. Both items arrived securely packaged and within a few days of ordering. The tap was cheaper than the price listed on the manufacturers website. Very pleased ..... would use this company again.”

Helpful Report

Posted 3 years ago

“Found what I needed at a better price than on Abode's site. Delivery a bit slower than anticipated but arrived on 7th day from order being placed”

sinks-taps.com 5 star review on 19th July 2021

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Posted 3 years ago

“Easy online service and quick delivery. Overall I am very happy with my purchase”

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Posted 3 years ago

“Product quality and delivery were both excellent. Also after-sales service when an adjustment was needed.”

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Posted 3 years ago

“Super quick service and quality product Highly recommended!!! Thanks”

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Posted 3 years ago

“I have bought a few products from sinks-taps and have always been satisfied I recommend.”

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Posted 3 years ago

“We ordered a sink and had to send it back, because of a mishap in transit. We contacted them about it and they were extremely quick to reply and rectify the problem. It was really excellent customer service. The sink is fitted now and we couldn't be happier with the end result. Excellent company.”

Helpful Report

Posted 3 years ago

sinks-taps.com is rated 4.7 based on 5,067 reviews