sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,084 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,084 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolutely beautiful tap. I wasn't sure what to expect as I randomly chose the website to buy my sink tap. But it is solid and heavy looks like very good quality and the price was really good. Would definitely shop again on this site and recommend it to others. Haven't installed it yet but I have no doubt it will work perfectly.”

Helpful Report

Posted 7 years ago

“You're too keen! The item isn't due yet and I won't know how good - or otherwise - you are until it's installed and working.”

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Posted 7 years ago

“There was complete information on the taps I chose, Technical info, non-return valve within the tap was one of my requirements along with the pull out spray having stream and shower options. I also used the on-line chat facility, with Paul, when I had a query about delivery options. All-in-all seems like a first rate service and I was able to use PayPal.”

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Posted 7 years ago

“Easy to order Taps arrived within the stated time”

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Posted 7 years ago

“Service fine product as discribed”

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Posted 7 years ago

“Good quality product at a reasonable price with a quick and efficient delivery service.”

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Posted 7 years ago

“Good website, plenty of information, easy purchase”

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Posted 7 years ago

“The price was extremely competitive; ordering was simple; and delivery occurred very soon after the order was placed and arrived exactly when predicted in perfect condition. I would recommend the company to everyone.”

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Posted 7 years ago

“Great service, no problems. Items arrived very quickly and in perfect condition.”

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Posted 7 years ago

“Excellent service, easy to order and very good delivery service.”

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Posted 7 years ago

“Very easy website. Oder arrived promptly, the item we bought was perfect”

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Posted 7 years ago

“Their customer service is awful. They don't phone you back, they don't respond to complaint e mails, when you do speak to them they accuse you of phoning up for an argument. Don't be sucked in by the 'family run business' - a really unpleasant company to do business with.”

Helpful Report

Posted 7 years ago

Hi Mr Osborn We are indeed a family run business (that we are proud of) and have thousands of positive customer reviews. However, that doesn't mean that we will please 100% of our customers 100% of the time. On a very small number of occasions we have customers, such as yourself who are not happy with the service we have provided. We apologise if you felt the way we dealt with your problem wasn't up to standard. The main problem, which you haven't mentioned is that you accepted a ceramic sink on a specialist delivery service that required you to inspect the sink on delivery and sign to say you have specifically received the item in perfect/undamaged condition. We also send out numerous emails before the delivery to advise that you MUST check the sink and do not simply accept without checking it first. Almost two weeks after taking delivery and signing the drivers delivery note to say you had received it in perfect condition, you then reported the sink was smashed! We attempted to get the delivery company to accept a claim but they responded by saying the delivery was signed for and that the sink had been on your site for almost two weeks and could have easily been damaged there. It is paramount that customers take a few minutes to just open the top of the box and check the ceramic product before accepting. Checking our system, we did miss a call back on one day due to high call volumes but we did speak to you the following day. We can also see that your complaint was upgraded and you spoke with the Managing Director. Again, we apologise if your were not happy with the service and the outcome of the issue but looking at our records we did and have done all we can to try and resolve the problem.

Posted 7 years ago

“Ordering and delivery was excellent haven't fitted the taps yet but look good quality 😊👍”

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Posted 7 years ago

“We finally had our sink fitted this week and it is fantasic. We bought a reginox ceramic sink and from ordering to delivery everything was 1st class,very helpful.We are so pleased,thank you.”

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Posted 7 years ago

“I had very good attention on the phone they called me when they said they would and Richard explained things to me, when my sink does arrive if it is to my liking I will recommend this company no problem”

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Posted 7 years ago

“Good product,efficient and prompt delivery”

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Posted 7 years ago

“Mix up on previous comments regarding service from sink @ taps staff have kept us informed of order in a professional manner of which we have appreciated thanks once again and sorry for incorrect feedback from passed review.”

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Posted 7 years ago

“The sink bowl arrived on time and very well packed. The item was very good quality and will look great when fitted.”

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Posted 7 years ago

“Great product arrived on time”

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Posted 7 years ago

“Quality product, speedy delivery, competitive price.”

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Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,084 reviews