sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,053 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated 4 as online chat agent was rather brash/presumptuous and a little rude. Otherwise fine.”

Helpful Report

Posted 2 years ago

“Quick delivery and product just what we ordered from website”

sinks-taps.com 5 star review on 17th July 2022

Helpful Report

Posted 2 years ago

Hi Tracey Thank you for the amazing review and for taking the time to post an image of the tap all fitter - Looks Fantastic!

Posted 2 years ago

“Excellent service and product”

Helpful Report

Posted 2 years ago

“At this moment in time it is to early to say if the sink is of good quality, as we have only just fitted it. The only thing I can say about the sink is that it lacks any information regarding the installation of the sink if you are going to install the sink under the counter as we have. On the web site it say’s the the sink can be installed above the counter worktop or below it. They provide the necessary fittings and instructions for above installation but nothing for below installation. When installing the sink for under-counter you have to construct some form of support frame to take the weight of the sink, this is not straight forward as the base of the sink is not flat.”

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Posted 2 years ago

“The sales team were very helpful and knowledgeable and were able to provide good advice on products and services.”

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Posted 2 years ago

“All good. Well described, good comms, well packaged and arrived in good time.”

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Posted 2 years ago

“Very disappointed so far with Sinks-Taps. I ordered an expensive kitchen tap 12.6.22. The delivery was slow and I had to chase the company to get an update. Which is not ideal. I was told by Richard there had been a delay in Germany which is fair enough in the current climate. The tap turned up on 23.6.22. When the tap arrives it had a small dent and mark (you could see the gold brass) on the handle. Very annoying and frustrating. I've emailed the company asking what I do now but have not had a reply. Very worrying as a reputable business would always reply within 24 hours. I will wait until the end of the week before taking the matter further. It's a real shame as I would much rather be leaving a good review!”

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Posted 2 years ago

“great service good price”

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Posted 2 years ago

“After a long and detailed internet search for a certain Franke tap, I chose to buy from Sinks-Taps.com because they were not a faceless internet company (i.e - no phone contact), with no human interaction. From past online reviews, I found they had a good reputaion for customer service and interaction. I wanted to speak to someone personally about the purchase I was making, and I found that phone interaction to be pleasant and helpful. They are a relatively local company to me, and they price matched my tap with one of the cheaper priced faceless internet companies. The tap was posted out quickly and was well packaged. I would recommend Sinks-Taps.com :-)”

Helpful Report

Posted 2 years ago

Hi Graeme Firstly, thank you so much for taking the time to leave such a great review. It is incredibly difficult as an independent business to compete against some of the large, global corporations. We try our best to be different, to be better and to offer a level of Customer Service they cannot. Our staff work incredibly hard and we are all focused on trying to consistently stand out from the rest, which makes it all worthwhile when we get a positive review like yours! Thanks again.

Posted 2 years ago

“Good response”

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Posted 2 years ago

“very helpful, friendly staff, one of my items was discontinued and they sorted out my order with a replacement tap with no additional cost to me. Highly recommend”

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Posted 2 years ago

Thank you for your great review. If you can, please recommend us to your friends, family and work colleagues and if they order, we might send you a cheeky little gift to say ' Thank you'. Kind Regards Rob www.sinks-taps.com

Posted 2 years ago

“We ordered two items from Sinks-Taps and were delighted with each of them, as well as their stellar customer service. We spoke to Lucy and Andrew multiple times and they were brilliant at their job. Thank you for the beautiful sink as well as the accompanying taps for our new kitchen. You all went above and beyond to make this a wonderful experience. Buy with confidence from Sinks-Taps.Com! THANK YOU!”

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Posted 2 years ago

Hi. Thank you for such a wonderful review. All of the team work incredibly hard to provide the best service we can to our customers. It's great for them to get such amazing feedback, so thank you again.

Posted 2 years ago

“Exactly as ordered, fast delivery, well packaged. Would recommend them and order from them again”

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Posted 2 years ago

“telephone order with Richard Richard checked stock availability with Blanco UK in Watford London Uk and rang me back within 1.5 hours ... yes actually rang me back after he had promised to do so ..... not many businesses actually do as they say these days I find The tap arrived directly from Blanco Uk within 5 days and there was a weekend in that time frame too. friendly helpful service from this Yorkshire based company, going above to get the brushed stainless steel Blanco Candor twin leaver tap to us very quickly keep up the good work will use this company 100% again kind regards Ian in Devon”

Helpful Report

Posted 2 years ago

Thanks for the great review Ian. We have tried to stay true to our belief that we do all we can to continually offer the very best levels of customer service and that includes having staff available to take calls and talk to customers! It's great for this to be recognised and we appreciate the time you have taken to leave a review. Take care and thank you again.

Posted 2 years ago

“Excellent service- arrived on time and well packaged. Can’t wait for builders to fit them!”

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Posted 2 years ago

“Very pleased with the product but had to reorder as came with a crack”

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Posted 2 years ago

“Arrived quickly and all in tact. Product works well.”

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Posted 2 years ago

“Found a great quality item which I was unable to find elsewhere. I received a very quick and pleasant reply from Customer Service when inquiring about the delivery date. And my order arrived four weeks earlier than scheduled! Great service.”

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Posted 2 years ago

“Prompt service and great value thank you ,”

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Posted 2 years ago

“The sink itself is great, good quality and looks the part together with a great price, however the delivery was delayed without any communication, which caused much anxiety (Apparently it was the fault of the courier)”

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Posted 2 years ago

Hi Jeff The pallet delivery company in your area did have a problem with excessive volume and delivered the day after expected. We are sorry if this delay caused you any inconvenience. Thank you for taking the time to provide valuable feedback.

Posted 2 years ago

sinks-taps.com is rated 4.7 based on 5,053 reviews