sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy very nice sink.”

Helpful Report

Posted 7 years ago

“Excellent, polite, helpful service. Await delivery of my sink and taps with anticipation!”

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Posted 7 years ago

“Fast and very efficient service”

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Posted 7 years ago

“Selection on the website was impressive. Easy toordering the products. You could change the dates of delivery which was very helpful. Good quality products. Very happy .”

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Posted 7 years ago

“A good range of taps to choose from with a spread of prices made choosing something of a challenge. Once chosen the payment and delivery processes were found to be efficient and first class.”

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Posted 7 years ago

“Efficient web site, efficient service, good price, efficient delivery, product just what we wanted.”

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Posted 7 years ago

“Dear Richard, I contacted your colleague to verify if the product I purchased online is indeed a Reginox product. No where on the package and on the technical description the product brand is mentioned whilst the technical description online does clearly show the Reginox sign. I only called to verify and your colleague reacted offended and mention in his own words that I am accusing Kad Group Limited of fraud. Your colleague has reacted unprofessionally and was rude, it was a highly unpleasant telephone conversation. He did not even had the courtesy to email me personally. An apology would be in its please. Kind regards Michael”

Helpful Report

Posted 7 years ago

Dear Michael. Firstly may I apologise if you felt your call was not dealt with in the correct manner. I have met with Simon who took your call and he did confirm he asked you whether you thought the product we sent you was a counterfeit item as you were questioning the fact the product came in plain packaging. I really don't think he meant this in a way that you thought and was trying to clarify your concern. The technical specification sheet online has been produced by our own in-house marketing team as Reginox do not actually produce anything. However, I can see how you would look at this and then see the item was delivered in a plain box and clearly didn't have any Reginox branding. We are a business that has supplied 100,000's of customers over the years and it is always disappointing to receive a negative review. I have spoken to Simon and made him aware that he must deliver his comments and questions in such a way that the customer understands and doesn't take offence too. I will also send an email to Reginox to see if they are willing to re-box all their waste adaptors or at least put a Reginox sticker on them. In the meantime, please accept my sincere apologies and I hope this experience hasn't stopped you potentially trying us again in the future. Kind regards, Richard.

Posted 7 years ago

“There was a delay in supplying my original order due to manufacturer delays. As the sink is required as a matter of urgency, customer services (Richard) looked up a comparable product and arranged delivery so that it will arrive in the next couple of days, at no extra cost to me.”

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Posted 7 years ago

“very quick responses and actions.”

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Posted 7 years ago

“Easy to order but disappointed reduced within a couple of days of ordering so feel should have been given reduced price”

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Posted 7 years ago

“No problem ordering but disappointed sink reduced with in a couple of days of ordering and paying higher price.”

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Posted 7 years ago

“Easy on-line ordering and payment. Delivered within stated time.”

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Posted 7 years ago

“Richard was friendly, very well informed, efficient, explained things clearly, had all our history to hand and was an absolute joy to deal with. Will definitely be recommending this company.”

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Posted 7 years ago

“I had a very informative online chat with an advisor when looking for a particular kitchen sink, followed by a very helpful telephone call from Customer Services, enabling me to make the right decision. Great, comprehensive site and excellent service and prices.”

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Posted 7 years ago

“Great customer service and the best prices I could find on the net. Special thanks to the chat advisor, Simon, who patiently answered my multitude of questions regarding both the sink and tap I was looking at before I made my purchase. Delivery was swift and efficient—I chose the free delivery option and received a text message from the courier the day before, and another giving me a one-hour delivery window on the day itself. The tap and sink have not been installed yet so I can't comment on their performance, but they look great and of high quality. Many thanks—5*”

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Posted 7 years ago

“Cheapest price anywhere for the tap I wanted. Delivery was on time and I was kept up to date on its progress throughout.”

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Posted 7 years ago

“I have not received my order, it is now 11 days since order was placed seem to be waiting on manufacturer and a call back from Sinks & Taps. When I get the items I will be able to review them, but currently service & delivery is slow. The prices are good so I will use this company again, just a hitch!”

Helpful Report

Posted 7 years ago

Dear Mrs Sims Many thanks for your feedback. We are very sorry there was a delay with your order. As explained we had two of the four items in stock and were expecting the remaining two items on our next delivery from the Manufacturers. Unfortunately the two remaining items didn't turn up on the delivery. We have offered to exchange the two missing items with similar products and also offered to cover any additional cost. We process thousands of orders and most items are held in stock for immediate delivery. However, occasionally we have an unexpected delay and would like to apologise for any inconvenience this may have caused.

Posted 7 years ago

“Item arrived promptly and was exactly what I hoped it would be. Lovely quality”

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Posted 7 years ago

Hi Annette. Thank you for taking the time to provide a review and thank you for using our website. Your business is very much appreciated and we hope to see you again in the future. Kind Regards, Richard.

Posted 7 years ago

“Good, friendly and knowledgable operative, Richard retook my order most efficiently.”

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Posted 7 years ago

Hi Beryl. Thank you for taking the time to provide a review and thank you for using our website. Your business is very much appreciated and we hope to see you again in the future. Kind Regards, Richard.

Posted 7 years ago

“They answered my query quickly. Very pleased. Ordered the taps, and they were delivered within days. The taps have not been plumbed in yet, so I cannot comment on how they work.”

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Posted 7 years ago

Hi Edith. Thank you for taking the time to provide a review and thank you for using our website. Your business is very much appreciated and we hope to see you again in the future. Kind Regards, Richard.

Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews