sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,086 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent transaction. Very impressed with the product and service. Will not hesitate to do business with you again. Many thanks. Graham J.”

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Posted 10 years ago

“Bit of a leap in the dark to buy a ceramic sink and tap on line but i can only say it was great delivery and well packed, good quality and looks great. So I would have no problem recommending this company.”

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Posted 10 years ago

“Very speedy delivery and very competitively priced. Am delighted with my sink and taps.”

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Posted 10 years ago

“Looks great for the money !”

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Posted 10 years ago

“Excellent service & delivery. Would definitely use again.”

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Posted 10 years ago

“I ordered products that said they would fit my cooker hood but when they arrived they were the wrong size. I phoned customer services about returning them and was told to email photos to determine their condition, which i did. I waited but got no reply so i phoned again and was told to send the photos again which i did and still got no reply. To cut a long story short this went on for a while i got absolutely no where and so ended up with filters that don't fit my cooker hood and out of pocket, buyer beware. Dear Mr Broadbent Thank you for your reply, but in respose i have never recieved a reply from you through an email if i had i would have said, and secondly if customer services had actually told me to just return the filters within 10 days that would have been fine, unfortunatly i was not given this information. The way it was explained to me i believed the photos had to be viewed first by a member of the company so you could ascertain the condition of the goods before they could be returned, again many thanks for your reply, regards, David Tuvey (not Turvey)”

Helpful Report

Posted 10 years ago

Dear Mr Turvey. I feel your negative review is somewhat unfair as your version of events is simply not correct. The filters your ordered online were for a cooker hood that was not bought from us in the first place and you actually purchased the wrong filters. On the 23rd April you called to say the filters didn't fit your hood. A Customer services advisor asked you to send images so we could identify the filters and double check what we had dispatched. The following day we emailed you to say the filters were the correct ones on your order but if you had an older model cooker hood then you had ordered the wrong product. We received no reply and sent another email on 28th April asking you for your comments. Firstly, had you initially called our sales line to place your order we would have been able to specify the correct model for your cooker hood. Secondly, had you simply returned the filters to us within 10 days we would have given you a full refund. You did neither and unfortunately are now leaving a negative review that does not reflect the actual course of events. We take negative feedback very seriously and act upon issues where we have made mistakes or let customers down through bad practice. However, in this instance I'm afraid we did offer help, we did act within 24 hrs and we did chase you for further instruction. Richard Broadbent (Managing Director)

Posted 10 years ago

“Excellent delivery, exactly what we wanted, and easy to order.”

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Posted 10 years ago

“Very good advice given,delivered within 2 days”

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Posted 10 years ago

“Very knowledgeable helpdesk support. Made choosing the sink taps easy. Delivered very promptly. Great quality. I would certainly use the company again in the future.”

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Posted 10 years ago

“Delivery was prompt. The taps are now installed, look good and work perfectly. Satisfied customer.”

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Posted 10 years ago

“Good quality product, exactly as advertised. Delivery prompt. A very easy company from whom to purchase merchandise. Very pleased.”

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Posted 10 years ago

“Excellent product to date, arrived on time.”

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Posted 10 years ago

“Good quick service and the right part that I couldn't get anywhere else for the price”

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Posted 10 years ago

“The service given has been very satisfactory on every occasion. The filters have arrived within the stated time and in a acceptable condition. I am happy to recommend them.”

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Posted 10 years ago

“excellent service, item well wrapped, delivered before stated date.”

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Posted 10 years ago

“excellent quality product”

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Posted 10 years ago

“Extremely helpful, full knowledge of products backed up by excellent delivery time, price conscious.”

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Posted 10 years ago

“I was very unhappy with the information and recommendations for orders that I asked for over the phone… I ordered items and had to have them sent back twice - plus had to pay for the return post to get my money back. I explained clearly what I was looking for and the consultant recommended items that did not work. Not satisfied with the overall experience, would not recommend or use again.”

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Posted 10 years ago

Thank you for your recent feedback. Unfortunately it didn't help that you purchased a sink from another supplier and then attempted to purchase items from ourselves including the waste fitting. We did all we could to advise on a product (over the phone) that was suitable. We have over 20 years experience in sinks and taps and we are certainly not in the habit of giving false information to our customers. We did accept all the products back and give a full refund against the value of the goods.

Posted 10 years ago

“sink arrived on time and staff were very helpful in coordinating a delivery slot that suited me, product was as described and well packaged. Overall very pleased.”

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Posted 10 years ago

“Excellent quality product, fast delivery and low price. Good service alround.”

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Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,086 reviews