sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,081 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and quick service”

Helpful Report

Posted 4 years ago

“Very good quality, stylish, solid looking and great value for money. It is rather large which I hadn't expected.”

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Posted 4 years ago

“Order arrived speedily. Goods in good condition and as described.”

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Posted 4 years ago

“Could not be happier. I ordered the Caple Novato pull out sprat kitchen tap on 27th September, it was delivered on 1st October. Pretty good service by anybody's standards. The packaging was excellent. The product is stylish and extremely well made. Installation was not a problem. The price was £50 cheaper than any other company. My wife is like a dog with two tails, she doesn't know which to wag first. I can't thank you enough, kindest regards, Dave Gardner. My order No. was 9947972.”

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Posted 4 years ago

“Rude delivery driver delivered sink in a haste. Few weeks later my kitchen fitter opened the box to find the sink was broken. Contacted sink-taps.com and was blamed for breaking the sink and was told that there is nothing they can do. Appalling customer service. I do not recommend at all.”

Helpful Report

Posted 4 years ago

Dear Mrs Ahmed I'm really sorry about this issue. The problem was the sink was delivered by specialist pallet delivery service and accepted as being in perfect condition. Almost 1 month later you reported that the sink was broken in half. We send a pre-delivery email to say products have to be inspected, we fasten a notice on the sink to say they must be inspected and our terms and conditions that you agree to says to check the sink on delivery as claims cannot be accepted afterwards. That said, had the sink been inspected within a few hours of delivery, we would have had a chance to raise a claim. The delivery company have advised the sink was delivered in good condition almost 1 month ago and you signed for the sink to confirm this. At no point in the last month have you contacted us about the delivery driver. This was never mentioned until now. The email you sent about the broken sink was responded to within just a few hours. Other than the fact we cannot simply replace the sink, I'm not sure why our immediate attention would be classed as appalling Customer Service. Obviously we are really sorry that a replacement sink cannot be simply provided free of charge, However as a gesture of goodwill we are able to offer you a replacement sink at cost price, if required

Posted 4 years ago

“Ordered a sink and tap from this company, the sink was incorrectly described as black on their website and was actually grey. Returned the item at my own expense (After them charging me £22 for delivery!) Fast forward nearly 3 weeks later and still no refund onto my credit card, tried to call and for some reason, despite everyone else in the country back at work they still have their call centre closed due to COVID so no way to get in touch with them other than email. Emailed and told that I would have to wait 30 days(!) for my refund, despite them receiving and logging the item nearly 3 weeks before, which is unacceptable in the current climate. Poor customer service, would not recommend this company.”

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Posted 4 years ago

“Beautiful good quality tap, I am very pleased with it and also the service/delivery.”

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Posted 4 years ago

“Fantastic tap, half the price of wickes, and delivered, as promised.”

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Posted 4 years ago

“Not been delivered no contact from them they got my money though”

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Posted 4 years ago

“Taps arrived quickly. All as advertised.”

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Posted 4 years ago

“Excellent discount and delivery”

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Posted 4 years ago

“High quality taps. Arrived well packaged too”

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Posted 4 years ago

“Lovely butler sink, just what we were looking for. Can't wait it see it in situ. Good communication and prompt delivery. Only one small issue, delivery note states that you must check the product before the delivery driver leaves or returns will not be possible. Delivery driver was unable to wait the required 15 minutes for us to unpack it.”

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Posted 4 years ago

“Expédition rapide. Emballage soigneux. Suivi de la commande. Produit conforme. Je recommande le site”

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Posted 4 years ago

“Big saving on my taps - 40% cheaper than John Lewis. Easy to order and free delivery.”

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Posted 4 years ago

“Replacement filters for Abode system - decent price and prompt delivery.”

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Posted 4 years ago

“This is the first time I bought anything from Sinks-Taps and the service was excellent. They responded to my email enquiry within 30 minutes and following my order the taps turned up two days later in perfect condition and they look great. Definately use them again.”

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Posted 4 years ago

“I still haven’t received my items yet,and have not been given no updates.I have had to email to find out things.Very poor service”

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Posted 4 years ago

“Good product and good delivery time”

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Posted 4 years ago

“Still waiting for tap otherwise ok.”

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Posted 4 years ago

sinks-taps.com is rated 4.7 based on 5,081 reviews