sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,114 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,114 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 26th March 2025

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edited following Sinks-Taps response. You still haven’t confirmed that you have processed a refund, I am still waiting for a reply to the email I sent on 03/09. Also you took 22 days to process a refund (let’s talk in calendar days not working days as that is what you put in your email) and you didn’t even dispatch the item so there is no reason for such a delay. It seems leaving a bad review is the only way to get you to refund customers money. Such poor customer service, as a small business you should understand better than larger ones how sitting around waiting for 30 days to get money back is not acceptable. Ridiculously poor customer service. I placed my order on 23/08 and emailed on 24/08 to cancel my order. I got no response so called on 26/08 and they emailed me to confirm cancellation but would have to wait for confirmation of refund. I followed up on 03/09 to chase confirmation of refund, it is now 12/09 and I have still not had a response. Taking the funds was immediate but processing a cancellation and refund has taken 21 days so far. Would never use this company again.”

Helpful Report

Posted 3 years ago

Dear Anisha. I'm sorry that you didn't find our service up to standard. Refunds are completed within a 30 day period and depending on the workload can vary anywhere from 1 day to 30 days. Your refund was completed in full, in 12 working days. We try and complete refunds as quickly as possible but this is always dependant on volume of refunds and available staff etc. I'm really sorry if the 12 working days it took for your refund to be completed caused some inconvenience. As a small business we are always looking to improve our service and will take your feedback onboard.

Posted 3 years ago

Hi Anisha Our reply did confirm the refund was completed in full in 12 working days. By Law we have up to 30 days to refund but on average this is completed within 10-15. Particularly over the last 12-18 months we have had issues with staff shortages, times when we had to close and an increase in workload. None of that is an excuse but just a reason why sometimes it can take a little longer than we would have liked. Again, we can only offer our apologies if the 12 days was excessive and any inconvenience was caused as a result.

Posted 3 years ago

“As I have yet to receive the tap, I can’t really rate you anything other than poor!”

Helpful Report

Posted 3 years ago

Hi Tracy The tap you ordered was/is showing on the website that the product is a Special Order Product and has a delivery time of 4-6+ weeks. The product review request also states that you may not have received the product so please wait until you are in receipt of the product before completing a review. We appreciate you may have missed this information and apologise for any confusion.

Posted 3 years ago

“I would never recommend buying anything from this people. I've had to go through dispute resolution to get my money back. There are many reputable companies out there..certainly not this one. Very dodgy people.”

Helpful Report

Posted 3 years ago

Dear Mr Corrales You ordered a product which needed to be modified to your requirements (a hole was drilled out of the standard sink). We then arranged for the product to be shipped from York to Devon using a very expensive pallet delivery service. On Friday you received a phone call from the pallet company saying they would deliver on the Monday - you confirmed with them that this was acceptable. On Monday you turned the driver away, saying you have sorted out an alternative sink! We simply asked you to cover a small part of the delivery and return costs. You refused to accept any responsibility. Paypal simply decided in your favour as a customer and returned every single penny of your money even though, through no fault of our own, we have now lost over £100 in wasted shipping fees on a product that should not have been able to be returned. To make it even worse you have now written a negative review giving only a limited version of events. As a small business we don't always get everything right. However, we always try to be fair and reasonable, even if its at our expense. I really don't think in these circumstances we warranted such a harsh review and I don't think we were being at all unreasonable by asking for just a contribution towards the shipping/return costs.

Posted 3 years ago

“My last review was deleted by the company so posting again... I am writing on behalf of my elderly mother, who had to return a tap she ordered due to it being damaged upon arrival. In the two exchanges that followed she was subjected to what can only be described as verbal abuse by their senior customer services representativeat sinks-taps on both occasions. This left my mother extremely shaken and upset. She received a replacement tap which still has an issue, however she chose not to report this as did not want a repeat of this upsetting experience. Poor quality control, appalling customer service and we will never use or recommend sinks-taps again.”

Helpful Report

Posted 3 years ago

Dear Ben You have now left two of the same reviews. The first review you left was on the product and said exactly the same. You have now also written a third review on Trust pilot saying the same thing. Whilst we take seriously any Customer Service issue and will look into this to see what happened, we do not accept that it is reasonable to leave multiple negative reviews that are inaccurate. We would be grateful if you would revise your review accordingly. If not, we will need to report the content to Reviews.co.uk and Trustpilot for them to remove them until you revise the content.

Posted 3 years ago

“Hi I please the order on 15 of July and never received when I called I have been told that it’s coming from abroad. This isn’t a great service. Shame I had to cancel and I have to wait for my money 30 days. What a service.”

Helpful Report

Posted 3 years ago

Hi Veton The item you ordered was on a slight manufacturing delay and the website did show the item was not in stock at the point you placed the order. However, regrettably the Abode delivery was delayed and the expected arrival date moved without any notice. We appreciate this was frustrating but I'm afraid this was something outside our control. You then decided to cancel your order and a full refund was completed within just 2 days. We have up to 30 days to complete a refund but the time taken varies and we regularly complete refunds much faster (as in your case). We hope this explains the situation a little clearer and we apologies for any inconvenience we may have caused.

Posted 3 years ago

“No confirmation e-mail Billed for goods and three weeks later still no goods. Have since bought taps elsewhere”

Helpful Report

Posted 4 years ago

“Cannot review as items have not arrived yet”

Helpful Report

Posted 4 years ago

“Poor customer service - They didn’t send any confirmation of the order or any other updates (I have checked junk folders and this is definitely the case). When I’d heard nothing after 10 days I emailed the company, the item was immediately dispatched so was clearly in stock but the order hadn’t been processed until I chased up, however they didn’t bother to even acknowledge the email never mind apologise.”

Helpful Report

Posted 4 years ago

“Very poor service I placed an order on the 11/12/20 & I am still waiting. I contacted several times & when I did get through online spoke with John who said he would get back I am still waiting on his reply & my goods”

Helpful Report

Posted 4 years ago

“Order placed: 2 September 2020 11:33am Still waiting, now I know its a global pandemic and all about supply, however the contact has been poor, with no or very little updates. This makes me look like a fool to my client now :-(”

Helpful Report

Posted 4 years ago

“I ordered a tap on 17th November and was given a delivery date of up to 2nd December. I chased on 2nd December (which was time consuming as no one was responding). I was then told that the tap is no longer manufactured and they had no stock. I know these things happen but why couldn't they have told me when I first ordered it, or soon after, and when would they have told me if I hadn't chased it myself? It caused a load of hassly delay for my plumber. Sinks-Taps suggested a replacement which was the wrong bar. Asked for a refund so I could get a tap elsewhere and was told it could take up to 30 days! Would not deal with this company again I'm afraid.”

Helpful Report

Posted 4 years ago

“Bought kitchen taps February, fitted 5th March. Great taps and service (at the time). However a month ago we had extremely low pressure. Contacted Richard, by email, to explain the problem. He asked us to get a plumber in to sort the problem which we did. The tap is faulty!! It needs replacing or a cartridge. The after sales service is very disappointing. Have offered to send videos of the drips/dribble coming from the taps but no response/reply.”

Helpful Report

Posted 4 years ago

“Parts missing from order. Never responded to emails.”

Helpful Report

Posted 4 years ago

“zero communication with any updates on my order which seems to be in stock but have not yet received.”

Helpful Report

Posted 4 years ago

Dear Mr Chamberlain Your order contained a sink which is showing online with a delivery delay of 4-6+weeks. We would not normally contact you until closer to the delivery time, with an update. We haven't received any emails from you and we also have Live Chat available if you wanted to speak to someone about your order. Regards John Customer Support

Posted 4 years ago

“Awful company! Avoid buying from them at all costs!!! I’ve had an awful experience with these. Bought a faulty sink which was delivered to me broken in half! They returned to collect the broken sink and then refused to issue me with a refund or replacement. I eventually got a refund but had to go through PayPal to receive this. After a more detailed search I have found they have done this with a number of other people. DO NOT BUY FROM THEM.”

Helpful Report

Posted 4 years ago

Dear Jade You are correct in terms of you can see other customers that this has happened to. Let me explain the problem we faced. When we send out a granite or ceramic sinks on a pallet service. We email the customer 2 days before to specifically say you MUST inspect the sink on delivery BEFORE the driver leaves as no claims can be accepted once the goods have been accepted. We show this information in our terms and conditions (which you clicked to agree to) and on our website under the delivery section. To make 100% sure, we also tape two large signs on the top of the sinks (this is just in case the customer hasn't read the email, the website or the terms and conditions). Out of 100,000 of sinks delivered, some are likely to get damaged in transit and that is the exact reason we need customers to take 2 minutes to open the box. The problem then occurs when the instructions are ignored and the delivery company confirm the goods were accepted. As a small company trying our best to even stay in business, we cannot do anymore to make it clear a product has to be inspected on a pallet delivery. I appreciate it is frustrating and you that you feel we have provided a poor service but it was all as a consequence of a product being accepted without it being checked. Despite all the above, you did receive a full refund. Regards John (Customer Support)

Posted 4 years ago

“DPD left my parcel right in front of my door for whole street to see and obviously was stolen! sinks taps didn't do anything and I am left fighting with DPD and am out of pocket £300!! without a much needed tap! not good enough. Cant even get a replacement”

Helpful Report

Posted 4 years ago

Dear Natalie It really is unfair to leave a negative review about this. We sent a £300 Perrin and Rowe tap out to you on an overnight DPD service. You then gave instructions to them directly (without contacting us) to leave the parcel in your Porch! Your porch is an open porch on a busy main road in London! Part of the DPD system is that when you give them instructions to leave somewhere, you accept responsibility for it. You did this. Whilst I fully understand this is a really disappointing situation, I feel its incredibly unfair to blame us for your actions. We have also offered to get you another tap by moving other customers orders around. To say we haven't helped or offered a replacement is untrue. In addition to the above, the terms and conditions you agreed to on our website also clearly state that if you give a courier direct instructions to leave a parcel somewhere, without a signature, you do this at your own risk. We do this because of the high level of parcel crime, especially in busy locations such as London and surrounding areas. In essence we recommend this is not done and especially not for such expensive items as Perrin and Rowe taps.

Posted 4 years ago

“Product was not in stock. Money was taken from my PayPal account. Days later and still no refund. Avoid this company.”

Helpful Report

Posted 4 years ago

“Date ordered 9 sept none in country new delivery 26 October no delivery yet sent email but no reply 3 November still no reply from you worst service I have had still no sink”

Helpful Report

Posted 4 years ago

“I have sent two emails to Sinks-Taps to complain about the product dripping and have yet to receive even an acknowledgement of receipt. Could you ask them to get back to me? Thanks.”

Helpful Report

Posted 4 years ago

“I would not buy anything from sinks-taps.com. I ordered 2 sinks that were showing in stock and delivery with 7 days. No delivery so tried to contact them, but no phone lines active. Had to email, but nobody returning emails within a reasonable time scale. I eventually got an email back after emailing 3 different addresses, telling me that they had no stock. They offered alternative sinks which were surprisingly more expensive and not suitable. Asked for a refund didn't hear anything so had to on the online chat which again took ages. Got through and managed to get a yes for the refund but no email confirmation of refund and would take upto 28 days for the refund to be processed. I eventually got the email confirmation and the refund. Extremely poor service, they obviously haven't got enough staff working for them or they are just not bothered.”

Helpful Report

Posted 4 years ago

Dear Zoran I'm sorry you feel a 1 star review is appropriate, based on the following: Im afraid the information you have provided is incorrect. You first emailed on the 17th September and we replied on the 18th September. A second email (on the same day) that we sent to you offered a similar alternative product. Later on the 18th September you declined the alternative and asked to cancel the order and wanted a full refund. The refund was logged on the system and although refunds can take up to 30 days, your refund was completed within just 7 working days. A full refund was given. We are working with very limited staff and some of those are working remotely. However, to say we are not bothered is not fair and especially in the circumstances highlighted above, neither is it accurate. We appreciate it is frustrating when a product is not available and can only apologise for this. Stock is moving by the hour and most manufacturers are now struggling to even get stock into the country before the end of the year. These are certainly unprecedented times and I am sorry that you feel we have let you down. I can assure you that our team care deeply about Customer Service levels and are doing their very best in difficult conditions.

Posted 4 years ago

sinks-taps.com is rated 4.7 based on 5,114 reviews