sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful advice on the phone. Prompt delivery.”

Helpful Report

Posted 6 years ago

“Throughout the seven days I was searching for and buying new taps to replace a broken tap for our Belfast double sink your employee on-line and on the telephone, Richard, was extremely helpful, very polite, and most patient. He could not have provided a better service and I cannot praise him enough. Under our service contract with British Gas they insist on any tap having WRAS approval and Richard went to great lengths to find one that was suitable and met our and British Gas requirements. We owe him our most sincere thanks.”

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Posted 6 years ago

“Secured item from supplier, even though item is discontinued. Made me fully aware of the purchasing terms.”

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Posted 6 years ago

“Richard went the extra mile in customer service to meet my urgent need to place an order”

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Posted 6 years ago

“Excellent customer service. Were very obliging when I requested if I could have an item delivered separately to the rest of my order. Good value products. Would definitely use them again.”

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Posted 6 years ago

“Assistance when ordering and arrived well packaged and good quality item would definately use again”

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Posted 6 years ago

Hi Sally Thank you for the 5 star review - so glad you were happy with both our service and the Abode kitchen tap we supplied. If you need anything else or have any issues with the product in the future, please don't hesitate to contact a member of our team. Kind Regards, Paul.

Posted 6 years ago

“Sink ok but waste that came with it was based on Europen standards not UK so needed to get new stuff.”

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Posted 6 years ago

Hi David The sink comes with a plumbing kit and an adapter ring for connection to UK specification pipework. It is quite common for this small adapter to get misplaced. If you need a replacement we can send you one free of charge - please contact our customer services department on 01759 307262,

Posted 6 years ago

“Excellent service always happy to help, great to have a company you can rely on to be there when you need things quickly!”

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Posted 6 years ago

“Customer service was very helpful and pleasant.”

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Posted 6 years ago

“Helpful professional staff.”

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Posted 6 years ago

“Having spoken to a couple of companies about buying a 3 in 1 hot water tap, Richard was the only person who was able to talk about the product and gave me fantastic advice. Richard could not have been more helpful.”

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Posted 6 years ago

“Good selection of products Goof support services”

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Posted 6 years ago

“Very helpful and knowledgeable staff.”

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Posted 6 years ago

“Really informative and helpful. Happy also. Wanted to swap tap order and it wasn’t an inconvenience at all. Can’t load a picture as not received it yet!”

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Posted 6 years ago

“I have purchased from the company on a number of occasions and never been disappointed....great product range, great prices and great service....always so helpful to be able to speak with an informed advisor before confirming purchase....”

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Posted 6 years ago

“Product as advertised Product arrived when expected Happy customer esp as I had forgotten to order the sink and the plumber would have been waiting if it had not arrived when expected !! Thanks SINK-TAPS.COM”

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Posted 6 years ago

“Ordered a ceramic sink and received an order confirmation stating 3-5 days delivery. On the 6th day I received an email stating that the sink had been incorrectly displayed on the site and was not available. No alternative was offered, not even a discount on a future purchase. The email may have said "Tuff Luck - Serves you right for getting your hopes up". I understand that items can be "Withdrawn from production" or "out of stock", that's not what upsets me the most, but 6 days to tell me? Really? In thisday and age that is not good customer service. Very disappointed. Graham Walker”

Helpful Report

Posted 6 years ago

Dear Mr Walker. Thank you for your review and we can only apologise that this happened. We unfortunately had an unprecedented situation where the manufacturer Astracast went into administration! This caused a massive issue with expected deliveries not turning up and suddenly some products being withdrawn from sale. We did inform customers as soon as we possibly could, which was between 4-6 days on average. We have since withdrawn a large number of Astracast products from out site and those that are available are now showing a longer delivery time. We did refund your order straight away and we did email you and offer to find an alternative product. Again, please accept our apologies and any inconvenience caused. Regards Paul - Customer Services

Posted 6 years ago

“Richard gave me very useful information about the taps I was considering and helped me to make a more informed choice. I am looking forward to receiving my new kitchen tap!”

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Posted 6 years ago

“Attentive customer service, polite and prompt.”

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Posted 6 years ago

“Nice product, good service. Will definitely deal with again.”

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Posted 6 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews