sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was professional, efficient and helpful. The order process was explained thoroughly. Would highly recommend.”

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Posted 6 years ago

“Richard answered my questions very quickly.”

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Posted 6 years ago

“I 'phoned, didn't have to wait ages listening to awful music as so often happens, but was straight away put through to Richard who was extremely helpful and answered all my questions in MY language !! He had a very clear telephone voice and was very friendly and took down all the details for my order. How nice to talk with someone who knew what he was talking about - makes such a lovely change, thank you Richard.”

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Posted 6 years ago

Hi Jennifer. Thank you so much for the amazing review.

Posted 6 years ago

“Arrived when you said they would - nice looking tap, very well packed. Pleased with the handles - necessary for arthritic fingers. We’re yet to install these in our new fitted kitchen.”

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Posted 6 years ago

“Easy ordering. Reasonable prices and quick delivery.”

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Posted 6 years ago

“Richard was most helpful when I placed the order for my tap and provided all the necessary information that would enable British Gas Home Care to fit it.Excellent service and will come again when required.”

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Posted 6 years ago

“Prompt delivery and am pleased to get reminders for when I need to replace the water filter.”

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Posted 6 years ago

“I was extremely impressed with the level of customer service I experienced. The person I spoke to was able to give me expert advice on the products I was thinking of purchasing and it was certainly because of this that I decided to purchase from them rather than elsewhere. Very happy customer.”

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Posted 6 years ago

Thank you so much for leaving such a positive 5 Star review. One of the many things that makes us different to all the other companies is our commitment to Customer Service and Product Knowledge. We have been specialist in sinks and taps for almost 20 years and it is our passion to ensure we look after all our customers from start to finish.

Posted 6 years ago

“A real person to talk to at the end of the phone that knew what they were talking about and could give advice and knew the products”

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Posted 6 years ago

Hi Stella Thank you for the amazing 5 star Review. Glad our fantastic staff looked after you and gave a positive experience. We really appreciate your business, thank you! Regards - John

Posted 6 years ago

“Very Helpful Service”

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Posted 6 years ago

“Good product and delivered quickly. It wouldn’t have helped if I had received an email telling me the goods had been despatched. The first I knew of planned delivery was when dpd text me to say they would deliver 1 hour later. Had to reschedule delivery at additional cost to ensure somebody at home to sign for it.”

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Posted 6 years ago

“Trying to get a returns number from them to enable me to send back a sink was like getting blood from a stone. After eventually returning the sink I was advised that a refund could take up to 30 days. It took much longer (ie. never happened) and I had to send several emails to request my money back. When they did process the refund a restocking fee was deducted which was never mentioned before. This company is great at taking your money and appalling at customer service after the sale. AVOID at all costs.”

Helpful Report

Posted 6 years ago

Dear Mrs Mercer We are very sorry we didn't provide the service you expected on this occasion. The main problem seems to have been that you returned a sink 6 weeks after the date of delivery. Our usual returns system means that we cannot accept a product for return after 14 days. However on this occasion as you ordered a replacement sink we accepted the returned item and also reduced our standard restocking charge from 25% to just 10%, as a gesture of goodwill. This then created an error on the system and it would not provide a returns number for your original order. We have now looked into our systems and procedures and actioned a fix for being able to provide a return number on goods returned outside the 14 day period. Apologies again for the inconvenience caused. Regards - John

Posted 6 years ago

“I used the online chat and the guy was very helpful in the information he gave me. I phoned and placed the order and arranged next day delivery. Service really good and quick.”

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Posted 6 years ago

Hi Susan. We love your 5 star review, thank you! Although the website is very good, we still encourage customers who have a particular requirement to call us to see if we can help. In this case, the website stated that you were passed the cut-off time for the product to be delivered on a next day service. However, our sales team checked with the warehouse and the courier hadnt actually collected, so we were able to quickly get your order picked, checked and packed as you required! Again, thank you for your review, we really appreciate you taking the time to review our service. Regards - John

Posted 6 years ago

“Super easy to order, great range of products !”

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Posted 6 years ago

“Good choice. Good quality. Speedy delivery. The "Wow!" factor was that the phone was answered immediately (late evening) and the guy was able to sort out everything I needed immediately, no fuss, soI could order straight away. Good service.”

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Posted 6 years ago

Hi Duncan Thank you for the amazing 5 Start Review! I think you are referring to our Live Chat feature which is often available late into the evening and also on Weekends. If it wasn't for our fantastic staff we wouldn't be able to offer this unique service to help our online customers. Kind Regards - John

Posted 6 years ago

“wide range of products, prompt delivery and competitive prices”

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Posted 6 years ago

“I did not recieve the sink i ordered, I had been made aware by another company that not manufactured any more but as you accepted my order I thought you must still have some in stock as was still advertised on your website. Same make recieved but will cost me more money to install as I will have to have a tap hole cut into the granite worktop. Also the email said I had to check the delivery before driver left, the driver would not wait and explained if he did for every 4 deliveries it would add an hour to his day.”

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Posted 6 years ago

Hi Janet Our Customer Services Manager called you and discussed this matter with you. The manufacturer had made an alteration to the specification of the sink and we were totally unaware of this. We have now updated our website and can only apologise for the inconvenience that this caused. 99.9% of delivery drivers will complete the delivery without an issue. We are sorry that this driver seems to have not followed our basic company instructions. We have now submitted an official complaint to ensure in future, the procedure is followed.

Posted 6 years ago

“Very polite and enthusiastic members of staff. Will definitely order again from this company”

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Posted 6 years ago

Hi Sarah Many thanks for the excellent 5 Star Review! So glad you enjoyed your experience - we try very hard to look after all our customers and are really grateful for you choosing sinks-taps.com. We look forward to seeing you again in the future - Kind Regards - John

Posted 6 years ago

“Perfect great service”

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Posted 6 years ago

Many thanks for your positive review

Posted 6 years ago

“Polite and professional to deal with. Also price matched our product.”

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Posted 6 years ago

Hi Mark Many thanks for your fantastic 5 star review. Appreciate you taking the time to provide a review for other customers considering purchasing from sinks-taps.com! Kind Regards - John

Posted 6 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews