sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 5,067 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 10th October 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service good price”

Helpful Report

Posted 2 years ago

“After a long and detailed internet search for a certain Franke tap, I chose to buy from Sinks-Taps.com because they were not a faceless internet company (i.e - no phone contact), with no human interaction. From past online reviews, I found they had a good reputaion for customer service and interaction. I wanted to speak to someone personally about the purchase I was making, and I found that phone interaction to be pleasant and helpful. They are a relatively local company to me, and they price matched my tap with one of the cheaper priced faceless internet companies. The tap was posted out quickly and was well packaged. I would recommend Sinks-Taps.com :-)”

Helpful Report

Posted 2 years ago

Hi Graeme Firstly, thank you so much for taking the time to leave such a great review. It is incredibly difficult as an independent business to compete against some of the large, global corporations. We try our best to be different, to be better and to offer a level of Customer Service they cannot. Our staff work incredibly hard and we are all focused on trying to consistently stand out from the rest, which makes it all worthwhile when we get a positive review like yours! Thanks again.

Posted 2 years ago

“Good response”

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Posted 2 years ago

“very helpful, friendly staff, one of my items was discontinued and they sorted out my order with a replacement tap with no additional cost to me. Highly recommend”

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Posted 2 years ago

Thank you for your great review. If you can, please recommend us to your friends, family and work colleagues and if they order, we might send you a cheeky little gift to say ' Thank you'. Kind Regards Rob www.sinks-taps.com

Posted 2 years ago

“We ordered two items from Sinks-Taps and were delighted with each of them, as well as their stellar customer service. We spoke to Lucy and Andrew multiple times and they were brilliant at their job. Thank you for the beautiful sink as well as the accompanying taps for our new kitchen. You all went above and beyond to make this a wonderful experience. Buy with confidence from Sinks-Taps.Com! THANK YOU!”

Helpful Report

Posted 2 years ago

Hi. Thank you for such a wonderful review. All of the team work incredibly hard to provide the best service we can to our customers. It's great for them to get such amazing feedback, so thank you again.

Posted 2 years ago

“Exactly as ordered, fast delivery, well packaged. Would recommend them and order from them again”

Helpful Report

Posted 2 years ago

“telephone order with Richard Richard checked stock availability with Blanco UK in Watford London Uk and rang me back within 1.5 hours ... yes actually rang me back after he had promised to do so ..... not many businesses actually do as they say these days I find The tap arrived directly from Blanco Uk within 5 days and there was a weekend in that time frame too. friendly helpful service from this Yorkshire based company, going above to get the brushed stainless steel Blanco Candor twin leaver tap to us very quickly keep up the good work will use this company 100% again kind regards Ian in Devon”

Helpful Report

Posted 2 years ago

Thanks for the great review Ian. We have tried to stay true to our belief that we do all we can to continually offer the very best levels of customer service and that includes having staff available to take calls and talk to customers! It's great for this to be recognised and we appreciate the time you have taken to leave a review. Take care and thank you again.

Posted 2 years ago

“Excellent service- arrived on time and well packaged. Can’t wait for builders to fit them!”

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Posted 2 years ago

“Very pleased with the product but had to reorder as came with a crack”

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Posted 2 years ago

“Arrived quickly and all in tact. Product works well.”

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Posted 2 years ago

“Found a great quality item which I was unable to find elsewhere. I received a very quick and pleasant reply from Customer Service when inquiring about the delivery date. And my order arrived four weeks earlier than scheduled! Great service.”

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Posted 2 years ago

“Prompt service and great value thank you ,”

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Posted 2 years ago

“The sink itself is great, good quality and looks the part together with a great price, however the delivery was delayed without any communication, which caused much anxiety (Apparently it was the fault of the courier)”

Helpful Report

Posted 2 years ago

Hi Jeff The pallet delivery company in your area did have a problem with excessive volume and delivered the day after expected. We are sorry if this delay caused you any inconvenience. Thank you for taking the time to provide valuable feedback.

Posted 2 years ago

“Great value for money, Five- star service because when sink arrived it was damaged, they arranged for the collection of the old one and delivery of the replacement in double- quick time. Well done would certainly recommend this company”

Helpful Report

Posted 2 years ago

Hi Chris. Apologies the first sink was damaged in transit and glad our Customer Service team were able to resolve it quickly - Thank you for the feedback.

Posted 2 years ago

“Just the job at the best price”

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Posted 2 years ago

“very good quality and service”

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Posted 2 years ago

“Fast, efficient service.”

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Posted 2 years ago

“I was overall very pleased with the service. The purchase process was very straightforward, the website provided good level of detail and delivery was extremely fast. Pleased with the product but at time of writing waiting to have it installed so not fully tested yet. My only negative point was that I raised a query on the 21 April after I took delivery of the item and never received a response to the question I asked. I include the query I sent below which is self explanatory. "I would like to thank you for the extremely speedy delivery of my order. This is much appreciated. Could I raise one query? On your website it states that items which can be delivered by DPD are carriage free when spending over £50 [which the item was]. When I checked out yesterday I had no option but to go with the pre-selected delivery charge of £26.95 or select a higher cost service. Thus I assumed that this item due to its size and/or weight required delivery by your other service. Given that it was delivered by DPD today, was it an a system or other error that charged me for delivery? If so and it should have been free might I be refunded the delivery charge? Many thanks for giving this your attention."”

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Posted 2 years ago

“Product not yet installed (awaiting a full kitchen refit in June), but looks good and a good price.”

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Posted 2 years ago

“Very delayed with giving us a refund on a tap. Denied receiving multiple emails. Customer services man "Rob" was very rude. Avoid.”

Helpful Report

Posted 2 years ago

sinks-taps.com is rated 4.7 based on 5,067 reviews