sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, easy to order & quick delivery”

Helpful Report

Posted 6 years ago

“Will use them again came with the my sink in own van and into the flat for me a big thankyou”

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Posted 6 years ago

“Unable to comment at present as still waiting for the tap.”

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Posted 6 years ago

“Fast efficient service and knowledgeable staff”

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Posted 6 years ago

“Richard was extremely helpful in sorting out my problems.”

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Posted 6 years ago

“Richard not only explained the difference between reversible and specific handed sinks he also told me about the best sink waste kit I would need. He was also polite and patient - I was to and fro on calls as I had to confer with my husband and the plumber. Thank you Richard”

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Posted 6 years ago

“Good price and delivered quickly”

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Posted 6 years ago

“Richard at sinks&taps was able to recommend a sink to complement a set of taps I'd bought which saved me lots of time and effort. Great service! Thank you.”

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Posted 6 years ago

“Great product, but arrived a day later than I’d requested with no explanation why. I emailed and didn’t get a response, so I then called and asked what had happened but no explanation was given. Bit disappointing.”

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Posted 6 years ago

Hi Alexandra We have no record of this issue. It is sometimes the case that the courier driver couldn't deliver to your property as planned due to a number of reasons (couldnt find you etc). If you would like to call our Customer Services team on 01759 307262 and they will be more than happy to help further by looking into this further. In the meantime, please accept our apologies for the inconvenience this caused.

Posted 6 years ago

“Very good service, prompt you have what you say no messing . Good communication to your customers. We will use you in the future .”

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Posted 6 years ago

“The website was blatantly misleading then the online chat advisor was rude and wouldn't answer questions and then just disconnected me. I didn't get delivery on the day I paid extra for, and then the delivery went missing and was untraceable. Then the Sink Taps company representative was not the most helpful and I felt somewhat accused. Would never use this company again and advise other customers to steer clear at all costs.”

Helpful Report

Posted 6 years ago

Dear Mr Wooster Thank you for your review and I am sorry you feel we did not meet your expectations on this occasion. I have checked the live chat and John had a discussion with you for more than 30 minutes. He didn't close the chat, the conversation simply came to an end. He answered all your questions and confirmed that FREE delivery was 3-5 days and faster delivery was extra depending on your exact location. The faster delivery option is not based on the value of the product, it is based on the size of the parcel and your location. The faster delivery is an option which is clearly shown in the delivery options section. We also have a whole page dedicated to the FREE delivery offer which explains the offer and gives a detailed map of the UK. We offer customers fantastic discounts on all products, excellent service and FREE delivery to most locations when you spend over £50. As you have said, you are in the courier business yourself. I am sure that if a customer wanted a pallet of goods delivering from Essex to Inverness on an overnight service you would have to charge them more than if you sent it on a 3-5 day service! The courier service we use charge more for a faster delivery. We dont build any delivery charges into the products as we would rather offer products at the lowest possible price and then let the customer decide on whether they want FREE delivery or pay the extra for a faster service.

Posted 6 years ago

“Had an issue with a faulty item that I resolved very easily with Paul via the on-line chat on the website.”

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Posted 6 years ago

“Prompt telephone and knowledgeable response by a polite individual who explained process clearly and effectively. Will use this company again.”

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Posted 6 years ago

“Seem less delivery, I liked the emphasis on the product check upon delivery requiring 15mins from the driver.”

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Posted 6 years ago

“Great service. Very friendly and helpful. Would definitely recommend to others”

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Posted 6 years ago

“It was simple to find what I wanted online and the order came swiftly and well packaged. I have yet to have the tap installed so can't comment on that.”

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Posted 6 years ago

“Wick delivery provide exactly what we wanted”

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Posted 6 years ago

“The price was lower than anywhere and the fast delivery and special .arrangements excellent”

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Posted 6 years ago

“Excellent customer service. I changed the delivery date and it was sorted immediately. Delivery driver rang to let me know when he was about to deliver. He waited while I checked the sink which was in perfect condition. Absolutely delighted with every aspect of my order.”

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Posted 6 years ago

“Friendly service and very helpful staff, used this company before and found them to be very reliable”

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Posted 6 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews