sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.69

4.7 Rating 5,067 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 10th October 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived promptly but not email confirming the purchase”

Helpful Report

Posted 3 years ago

“The service provided by Richard was superb - he worked wonders in sourcing the tap I was after and getting it to me really quickly so as to ensure we had a fully operational kitchen for our move in date. Thank you so much!”

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Posted 3 years ago

“Easy to install …. Tap could benefit from some free tools to fit”

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Posted 3 years ago

“Great service. Great product”

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Posted 3 years ago

Thanks Ron. Appreciate the 5 Star Review.

Posted 3 years ago

“Quality taps at competitive prices”

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Posted 3 years ago

Hi Dave Many thanks for the positive review. Thank you for your valued support, it is very much appreciated.

Posted 3 years ago

“They told me Sunday that my sink and tap would be deliver between 8.30 to 6.30 on the Tuesday I waited all day No phone call no email to let me know they were not coming . That’s not good enough in 2021 with mobile phone . Next morning I phoned costumer services and spoke to Richard , I think he has the wrong job .very unhelpful and rude . Waiting in all day for a sink and not being able to leave my house, just in case. Not good enough. And not even a sorry”

Helpful Report

Posted 3 years ago

Hi Roger. Thank you for your valued feedback. I can see that we sent out the Farmhouse sink and Perrin and Rowe tap using the pallet delivery service. However, they failed to deliver on the day we had specified. Under normal circumstances the depot delivering or the driver should have called you to advise they would not be able to make the delivery in time. Due to excessive volumes and a well publicised shortage of drivers, many delivery companies are struggling to keep up to demand. We appreciate this is not great service and someone should have contacted you to let you know. We take full responsibility for the poor delivery service offered on this occasion and can only offer our sincere apologies for the inconvenience caused. We have made a formal complaint to the pallet network to try and ensure this does not happen again in the future.

Posted 3 years ago

“Edited following Sinks-Taps response. You still haven’t confirmed that you have processed a refund, I am still waiting for a reply to the email I sent on 03/09. Also you took 22 days to process a refund (let’s talk in calendar days not working days as that is what you put in your email) and you didn’t even dispatch the item so there is no reason for such a delay. It seems leaving a bad review is the only way to get you to refund customers money. Such poor customer service, as a small business you should understand better than larger ones how sitting around waiting for 30 days to get money back is not acceptable. Ridiculously poor customer service. I placed my order on 23/08 and emailed on 24/08 to cancel my order. I got no response so called on 26/08 and they emailed me to confirm cancellation but would have to wait for confirmation of refund. I followed up on 03/09 to chase confirmation of refund, it is now 12/09 and I have still not had a response. Taking the funds was immediate but processing a cancellation and refund has taken 21 days so far. Would never use this company again.”

Helpful Report

Posted 3 years ago

Dear Anisha. I'm sorry that you didn't find our service up to standard. Refunds are completed within a 30 day period and depending on the workload can vary anywhere from 1 day to 30 days. Your refund was completed in full, in 12 working days. We try and complete refunds as quickly as possible but this is always dependant on volume of refunds and available staff etc. I'm really sorry if the 12 working days it took for your refund to be completed caused some inconvenience. As a small business we are always looking to improve our service and will take your feedback onboard.

Posted 3 years ago

Hi Anisha Our reply did confirm the refund was completed in full in 12 working days. By Law we have up to 30 days to refund but on average this is completed within 10-15. Particularly over the last 12-18 months we have had issues with staff shortages, times when we had to close and an increase in workload. None of that is an excuse but just a reason why sometimes it can take a little longer than we would have liked. Again, we can only offer our apologies if the 12 days was excessive and any inconvenience was caused as a result.

Posted 3 years ago

“Great service- informative and helpful”

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Posted 3 years ago

Hi Rhys Thank you for your amazing 5 star review. We are glad you were happy with our service.

Posted 3 years ago

“Tap is great would have liked more info on them re-the Filter as when you run the tape the water looks like its fizzie and it boils over when in the kettle contacted the service team to enquire about this they don't have replacement filters. The delivery was fast.”

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Posted 3 years ago

Hi Robert Thank you for taking the time to provide a great review. We will have a look at this tap model and just see if there is an alternative design of aerator available. It might be worth turning down your cold water pressure a little as this could help reduce the 'fizz'

Posted 3 years ago

“Excellent quality tap arrived next day just as promised. CAS”

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Posted 3 years ago

“Such stunning taps, very pleased!”

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Posted 3 years ago

“easy to order and turned up as arranged”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

“can not complain at all from order to delivery, fast and all as expected”

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Posted 3 years ago

“Fantastic to deal with , excellent quick delivery , amazing product”

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Posted 3 years ago

“Everything I ordered from sinks-tapd.com was good value, and arrived quickly, in good condition and as promised.”

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Posted 3 years ago

“Absolutely first class in every way. Having been burned by a big online competitor claiming to have Perrin and Rowe stock they did not have and then sending me the wrong taps, this company was outstanding. Expert advice, exactly the right product in stock, and even the chance to inspect, choose and even pick up direct from their distribution unit in Yorkshire. They have kept my kitchen schedule on track. I cannot recommend more highly - “very good” doesn’t do them justice.”

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Posted 3 years ago

“As I have yet to receive the tap, I can’t really rate you anything other than poor!”

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Posted 3 years ago

Hi Tracy The tap you ordered was/is showing on the website that the product is a Special Order Product and has a delivery time of 4-6+ weeks. The product review request also states that you may not have received the product so please wait until you are in receipt of the product before completing a review. We appreciate you may have missed this information and apologise for any confusion.

Posted 3 years ago

“I would never recommend buying anything from this people. I've had to go through dispute resolution to get my money back. There are many reputable companies out there..certainly not this one. Very dodgy people.”

Helpful Report

Posted 3 years ago

Dear Mr Corrales You ordered a product which needed to be modified to your requirements (a hole was drilled out of the standard sink). We then arranged for the product to be shipped from York to Devon using a very expensive pallet delivery service. On Friday you received a phone call from the pallet company saying they would deliver on the Monday - you confirmed with them that this was acceptable. On Monday you turned the driver away, saying you have sorted out an alternative sink! We simply asked you to cover a small part of the delivery and return costs. You refused to accept any responsibility. Paypal simply decided in your favour as a customer and returned every single penny of your money even though, through no fault of our own, we have now lost over £100 in wasted shipping fees on a product that should not have been able to be returned. To make it even worse you have now written a negative review giving only a limited version of events. As a small business we don't always get everything right. However, we always try to be fair and reasonable, even if its at our expense. I really don't think in these circumstances we warranted such a harsh review and I don't think we were being at all unreasonable by asking for just a contribution towards the shipping/return costs.

Posted 3 years ago

“Great selection of taps, really easy to order with quick delivery on the day chosen. What not to love !”

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Posted 3 years ago

Hi Jacqui Great review, thank you for your support

Posted 3 years ago

sinks-taps.com is rated 4.7 based on 5,067 reviews