sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,054 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service.”

Helpful Report

Posted 3 years ago

“can not complain at all from order to delivery, fast and all as expected”

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Posted 3 years ago

“Fantastic to deal with , excellent quick delivery , amazing product”

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Posted 3 years ago

“Everything I ordered from sinks-tapd.com was good value, and arrived quickly, in good condition and as promised.”

Helpful Report

Posted 3 years ago

“Absolutely first class in every way. Having been burned by a big online competitor claiming to have Perrin and Rowe stock they did not have and then sending me the wrong taps, this company was outstanding. Expert advice, exactly the right product in stock, and even the chance to inspect, choose and even pick up direct from their distribution unit in Yorkshire. They have kept my kitchen schedule on track. I cannot recommend more highly - “very good” doesn’t do them justice.”

Helpful Report

Posted 3 years ago

“As I have yet to receive the tap, I can’t really rate you anything other than poor!”

Helpful Report

Posted 3 years ago

Hi Tracy The tap you ordered was/is showing on the website that the product is a Special Order Product and has a delivery time of 4-6+ weeks. The product review request also states that you may not have received the product so please wait until you are in receipt of the product before completing a review. We appreciate you may have missed this information and apologise for any confusion.

Posted 3 years ago

“I would never recommend buying anything from this people. I've had to go through dispute resolution to get my money back. There are many reputable companies out there..certainly not this one. Very dodgy people.”

Helpful Report

Posted 3 years ago

Dear Mr Corrales You ordered a product which needed to be modified to your requirements (a hole was drilled out of the standard sink). We then arranged for the product to be shipped from York to Devon using a very expensive pallet delivery service. On Friday you received a phone call from the pallet company saying they would deliver on the Monday - you confirmed with them that this was acceptable. On Monday you turned the driver away, saying you have sorted out an alternative sink! We simply asked you to cover a small part of the delivery and return costs. You refused to accept any responsibility. Paypal simply decided in your favour as a customer and returned every single penny of your money even though, through no fault of our own, we have now lost over £100 in wasted shipping fees on a product that should not have been able to be returned. To make it even worse you have now written a negative review giving only a limited version of events. As a small business we don't always get everything right. However, we always try to be fair and reasonable, even if its at our expense. I really don't think in these circumstances we warranted such a harsh review and I don't think we were being at all unreasonable by asking for just a contribution towards the shipping/return costs.

Posted 3 years ago

“Great selection of taps, really easy to order with quick delivery on the day chosen. What not to love !”

Helpful Report

Posted 3 years ago

Hi Jacqui Great review, thank you for your support

Posted 3 years ago

“OK, I have amended my original review from 1 to 5 stars. We got there in the end. The replacement item and an apology has now been received. I am now a happy customer, thanks you. Great initial service and super fast DPD delivery. So why one star? Item I received (squarer sink adapter) was not new. It has clearly been used and even had food/rust marks as well as being filthy. Let’s see how this pans out. Hopefully they will be positive. I’m really surprised as most reviews for the company we fantastic. Not this time”

sinks-taps.com 5 star review on 27th August 2021

Helpful Report

Posted 3 years ago

Dear Mr Black. Its so incredibly disappointing to receive such a negative review. Im really sorry that you have received a product with some marks. What makes it more frustrating is we managed to get you a product you couldn't find anywhere else and we delivered it free of charge within just 1 day! Our Customer service team will resolve this issue very quickly once they return from the Bank Holiday break and they will be in touch to arrange a replacement product to be sent to you. Again, please accept our apologies, we are just as frustrated that the great service we provided in the first place has been wasted by the product you received being faulty.

Posted 3 years ago

“Excellent products (exactly as described) and delivery (right on time as requested)”

Helpful Report

Posted 3 years ago

Hi Michael Many thanks for your valued review. Great to see we received 5 stars for the service we provided. Thank you for using us and supporting our business. It is really appreciated.

Posted 3 years ago

“Great product , really pleased with the quality of my new tap and speedy delivery too”

Helpful Report

Posted 3 years ago

Hi Jane Thank you for the positive Review.

Posted 3 years ago

“Ordering process good, delivered on time , very pleased with the taps”

Helpful Report

Posted 3 years ago

Thank you for the positive Review Sophia - Really appreciated.

Posted 3 years ago

“My last review was deleted by the company so posting again... I am writing on behalf of my elderly mother, who had to return a tap she ordered due to it being damaged upon arrival. In the two exchanges that followed she was subjected to what can only be described as verbal abuse by their senior customer services representativeat sinks-taps on both occasions. This left my mother extremely shaken and upset. She received a replacement tap which still has an issue, however she chose not to report this as did not want a repeat of this upsetting experience. Poor quality control, appalling customer service and we will never use or recommend sinks-taps again.”

Helpful Report

Posted 3 years ago

Dear Ben You have now left two of the same reviews. The first review you left was on the product and said exactly the same. You have now also written a third review on Trust pilot saying the same thing. Whilst we take seriously any Customer Service issue and will look into this to see what happened, we do not accept that it is reasonable to leave multiple negative reviews that are inaccurate. We would be grateful if you would revise your review accordingly. If not, we will need to report the content to Reviews.co.uk and Trustpilot for them to remove them until you revise the content.

Posted 3 years ago

“Very impressed with the service. Prompt delivery. Excellent quality products”

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Posted 3 years ago

Thank you for the positive Review Mary

Posted 3 years ago

“Great service and competitive prices”

Helpful Report

Posted 3 years ago

Hi Martin Many thanks for the great review.

Posted 3 years ago

“Ordered online. Was told the delivery date - the filters came a week earlier. Very good. I was kept informed”

Helpful Report

Posted 3 years ago

Hi Barbara Many thanks for the great review.

Posted 3 years ago

“Fast delivery, very pleased with our purchase”

Helpful Report

Posted 3 years ago

Hi Kayleigh Thanks for the great 5 Star review. Really appreciate you taking the time to leave feedback and thank you for your value support. Kind Regards Customer Support

Posted 3 years ago

“Due to a stock shortage SINK-TAPS.COM suggested a replacement which was just as good quality and price and was delivered ahead of schedule - can’t knock their service 👍🏻”

Helpful Report

Posted 3 years ago

Hi KRich Thanks for the great 5 Star review. Really appreciate you taking the time to leave feedback and thank you for your value support. Kind Regards Customer Support

Posted 3 years ago

“Easy to use website, goods arrived promptly and as expected. Happy with our purchase and would use again.”

Helpful Report

Posted 3 years ago

Thanks for the great review and we all really appreciate you supporting a small UK based business. Regards Customer Support

Posted 3 years ago

“I purchased from sinks-taps because their technical department provided lots of helpful advice about taps that are suitable for low pressure systems. Their prices were also very competitive.”

Helpful Report

Posted 3 years ago

Thanks for the great review and we all really appreciate you supporting a small UK based business. Regards Customer Support

Posted 3 years ago

sinks-taps.com is rated 4.7 based on 5,054 reviews