sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and delivered as promised”

Helpful Report

Posted 7 years ago

“Great to work with when they are no issues but when we asked to return an item we were told no because we are a company and it was at their discretion. We tried to order a replacement item through them, but they wouldn't price match and we were told they would only accept the return if we brought the replacement tap from them which was over £120 more expensive than elsewhere online. The owners tone is very rude and unhelpful, such a shame really.”

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Posted 7 years ago

“Quality tap- Bluci. Delivered next day with a 1 hour delivery slot. It's the second tap I've bought. Would definitely use sink-taps again. ;-)”

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Posted 7 years ago

“Quick delivery at a great price”

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Posted 7 years ago

“Good selection and prompt”

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Posted 7 years ago

“Very helpful advice ahead of purchase.”

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Posted 7 years ago

“Great price and even better service. I wish all other companies were as good. Thanks”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Excellent Service, great advice given and order arrived safely within 2 days of placing the order.”

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Posted 7 years ago

“Great service fast delivery would recommend to anybody”

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Posted 7 years ago

“Great customer service on the phone with a cheerful sales advisor and then prompt delivery. Can't ask for more. Thank you Richard.”

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Posted 7 years ago

“these people are big lairs ..initially said that free refund and and took 1 and half months to process the refund until today no one said me that charge for collection and funny thing is every time i called said refund is processing and it takes weeks and weeks . now when i called their manger and his arguments useless and making up stories. when i put the phone down and check my account money is in the account of £ 65 . i have never met such an unprofessional business . Before i made phone call i checked my account then no refund . after my call money is in the account .they have charge £ 10 for collection .before they collect i clearly asked customer service about collection charges and confirmed that no charges . now they said they have to charge . apart from this i have to call customer service more than five time to get refund and every time they said is processing finally had to call manger and had to argue for refund .awful service and will not recommend to anyone .”

Helpful Report

Posted 7 years ago

Dear Mrs Mahanama Please let me explain the problem that you are talking about. You originally placed your order but then called after the item had been dispatched to cancel it. Once the item was delivered to you, we offered to arrange collection from you free of charge and bring the item back to our depot. However, we booked DPD and every time the driver called at your property, their was no one home. We spent a long time talking to you on the phone and trying to arrange the collection. In the end, DPD charged us over £21 for the three attempted collections. As a gesture of goodwill we covered two of these attempted collections and only charged you £8. We also refunded the original item in full with no restocking charges etc. Due to the 2 week shutdown your refund did take longer than expected and as we explained on the phone this morning, we are not in control of exactly when your bank show the credit on your account.

Posted 7 years ago

“Fast, efficient friendly service.”

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Posted 7 years ago

“Sinks- Taps order was delivered very quickly and the whole process was smooth and hassle free. This is the first time we have ordered from this Company and would certainly recommend them and use them again.”

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Posted 7 years ago

“Quick delivery. All went well.”

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Posted 7 years ago

“Tap was delivered quickly in good condition and looks lovely”

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Posted 7 years ago

“They bought the delivery date forward to accommodate my son being available to inspect the sink. The packaging had loads of details for the driver who waited patiently for my son to inspect. Great customer service.”

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Posted 7 years ago

“Excellent and professional service. Richard was extremely knowledgeable and helpful. Well done!!”

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Posted 7 years ago

“Accurate description, quickly arrived easy to order and pay.”

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Posted 7 years ago

“I was very happy with the ease of use of the web site and with the good communications I have received via email ,and will hopefully use you again”

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Posted 7 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews