sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,082 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 16th November 2024

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent CS from Richard when we had an issue with our first choice of sink, all sorted quickly”

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Posted 6 years ago

“Sink-taps have failed to process a refund from a month ago and have ignored my emails chasing this. Why it should take a whole month to process a refund seems excessive in the first place. Now I will have to speak to my card issuer.”

Helpful Report

Posted 6 years ago

Dear Mr Watson Thank you for the feedback and we are disappointed you felt a 1 star review was fair. I have looked into this for you. We received the item back and processed the return onto our system on 20th June. In fact upon inspection we found that you had accidentally returned an additional item and when we spoke to you, you were unaware that this was the case and commented on our excellent service and honesty! Due to the sheer volume of orders and returns we do advise that the refund process can take up to 30 days. However the current average refund period is running at 25 days. This item was returned to us because you ordered the incorrect item originally. We sent a second item out to you on a faster delivery - again on free delivery without any charge. I also cannot find any emails from you. I can see a number of telephone call logs when we helped you with the replacement item and the return procedure etc. I can see your refund is due to complete this week and you will receive an email confirmation from our Accounts team as soon as this has been done. Kind Regards - Paul.

Posted 6 years ago

“1st class service, excellent price and fast delivery”

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Posted 6 years ago

“Richard was really efficient nice to speak to normal helpful people thank you”

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Posted 6 years ago

“Easy to navigate site. Best price I found for the items I wanted. Regular updates on delivery.”

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Posted 6 years ago

“Easy website, accurate description of product, prompt despatch, on time delivery”

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Posted 6 years ago

“Easy site to find what I wanted”

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Posted 6 years ago

“It was easy to filter sinks by specific criteria which we have not found on other comparable sites. This makes it easier to find exactly what you are looking for.”

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Posted 6 years ago

“Excellent service, I had an on-line chat first to clear up a few technical details about my proposed purchase the answers to which I couldn't find online. They were answered to my satisfaction, and then I completed the purchase. It arrived two days later well packaged with a tracked delivery, even though I did not pay for any faster delivery options.”

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Posted 6 years ago

“Quick and easy communication :)”

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Posted 6 years ago

“Quick prompt service over the telephone”

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Posted 6 years ago

“Good choice, ordering was easy and delivered on time. Very pleased with taps.”

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Posted 6 years ago

“Very good price, and quick delivery. What more can one ask?”

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Posted 6 years ago

“Fast easy delivery, competitively priced products.”

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Posted 6 years ago

“I spoke with a gentleman by the name of Richard who dealt very professionally and comprehensively with my questions. The product is yet to be installed but has been delivered in excellent condition and very well packed.”

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Posted 6 years ago

“Speedy service, easy website, all as described.”

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Posted 6 years ago

“great price great service”

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Posted 6 years ago

“Sink arrived in excellent condition and in very good time ,the delivery man was very helpful, however I did think the delivery charge was rather expensive.”

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Posted 6 years ago

“Great website, price, customer service and delivery. What’s not to like?”

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Posted 6 years ago

“Used the online chat which was very quick to confirm the item I wanted was in stock. Someone rang me straight away to take my order. Very efficient service.”

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Posted 6 years ago

sinks-taps.com is rated 4.7 based on 5,082 reviews