Simply Bathrooms Reviews

Name: Simply Bathrooms
Address: Acan Way, Narborough, Leicestershire
Rating: 4.69

4.7 Rating 363 Reviews

93 %

of reviewers recommend Simply Bathrooms

4.7

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Simply Bathrooms 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered a toilet seat when it came I telephoned to say the screws were not included .The person who I spoke to virtually accused me of losing them with my plumber who was there with me to fit the seat .Eventually the person agreed to contact heritage for replacement although he kept insisting this hadn’t occurred before they were sealed units. Another week passed nothing came we still had no toilet seat .I contacted the Manager Ryan Clark Same voice and questions repeated again I was made again to feel my fault all I wanted by then was the screws , he even opened another seat and explained where they should be. He checked and said nothing had been done to get the missing screws and couldn’t remember talking to me last time . He said he would contact heritage I received a copied in email which said could screws be sent to customer missing from order and quoted number. Another week passed still no contact or screws now three weeks without seat. I sent email asking for update to Mr Clark who did not respond. I contacted Heritage directly explained situation they checked for invoice and email which they told me was found sent to incorrect place , to search order number they would have to go through all their orders they offered to contact Mr Clark directly for proof of payment however to save time I provided proof of payment. I had a new toilet seat within two days as the screws were not available until January. I emailed Mr Clark to say I had resolved the situation myself not that he had actioned any follow up to Heritage or me.If I had been asked to make a payment for the screws instead of being made to feel a liar I would have come to some agreement . This has caused a great deal of stress and inconvenience as my husband is fighting lung cancer feeling unwell. We are shielding and elderly. I have bought four toilet seats three from heritage over the years, the later from yourselves . I have been waiting to see if any follow up would come ,from Mr Clarke who’s customer service was appalling before complaining and will not be recommending Simply Bathrooms .”

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Posted 4 years ago

“Fabulous mirror and great quality.”

Simply Bathrooms 5 star review on 9th December 2020

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Posted 4 years ago

“Shower tray anti-slip coating ordered and supplied without any difficulty whatsoever”

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Posted 4 years ago

“Very good service. Emailed with a problem and was very helpful to resolve.”

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Posted 4 years ago

“This product is useless although Simply Bathrooms have always been excellent in the past”

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Posted 4 years ago

“Really good value for money sink unit came ready built as well. Delivery was on time too. Will definitely be ordering again from this company.”

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Posted 4 years ago

“Goods in stock and arrived promptly. Good quality and well packaged. Would recommend this company.”

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Posted 4 years ago

“Excellent service, as always. Great selection and good prices.”

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Posted 4 years ago

“Well done for stocking such an innovative idea. I’m so pleased a friend told me about the taps. Ordering was simple and no problems with delivery.”

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Posted 4 years ago

“Great service when initial order was damaged. No questions asked just an easy replacement system Jackie”

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Posted 4 years ago

“Really good quality products and still going strong a year later”

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Posted 4 years ago

“No hassle no drama good service Good advice”

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Posted 4 years ago

“Excellent product and services. Had to drive to leicester to transanct an exchange. They couldn't have been more helpful.”

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Posted 4 years ago

“Low-quality costly items.”

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Posted 4 years ago

“Great company to deal with, excellent selection and quick delivery.”

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Posted 4 years ago

“I was able to order the toilet seat quickly and it was ready for collection the next day. When I called the Hinckley branch with a query, they were really helpful and advised me how to fit it, which was very helpful and speeded the process up for me. 🙂”

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Posted 4 years ago

“Very professional company”

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Posted 4 years ago

“Lovely products at a sensible price. Their customer service is second to none. I had a fairly tight timeframe and they really helped to make sure our products arrived on time. A great local company who should be chosen over the big Nationals every time.”

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Posted 4 years ago

“Delivery was on time and the tiles were perfect”

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Posted 4 years ago

“Arrived swiftly product fine and will be ordering another 2 soon”

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Posted 4 years ago

Simply Bathrooms is rated 4.7 based on 363 reviews