Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,445 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,445 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 2nd April 2025

621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pretty turban but it arrived far too late. I was told 2-3 week delivery but it was almost 8 weeks and therefore didn’t arrive in time for the end. Returned.”

Helpful Report

Thank you Amanda for your feedback. We're sorry to hear you had experienced some delays on your order, and was not with you in time of requirement. If you do wish to discuss stock in the future, please do not hesitate to contact us prior to purchasing. All the best, SW Team

“My order was delayed due to back order. I was told 2 weeks but 3 weeks later nobody had contacted me. I ordered on 21st November and expect my delivery today, 6 weeks later. Not good enough. Maybe put out of stock on website if not in stock .”

Helpful Report

Thank you Breda for your feedback. We're sorry to hear you experienced some delays on your order. We are sadly unable to advise the stock update through our website. If you are looking to place an order with us in the future, please do contact us prior to placing the order, and we can provide you with an ETA. If you do wish to discuss this further, please do contact us on 01484 844557. SW Team

“Not as good as previous ones. Broke within a week”

Helpful Report

Thank you Amanda for your feedback. We're sorry to hear this order was unsuitable. I can see you had another item delivered which seems to be in perfect condition! Please do contact us, if you require any assistance in the future. SW Team

“I would like to but haven’t received my order yet!”

Helpful Report

Thank you Gail for your review. We're sorry to hear there was a delay in the order getting to you. After looking through your order notes, I can see that we had raised a tracking query with our postal service, as the order was unfortunately delayed in customs. However I can see that your order was delivered to you safely. If you have any queries in the future, please do contact us. SW Team

“Non ho ricevuto il pacco.Spero arrivi@”

Helpful Report

Hello Maria. Thank you for your review. I can see we have provided your tracking information, which shows your order should be with you soon. If you wish to discuss this further, please do contact the team through info@simplywigs.co.uk. SW Team

“was very dissapointed with wig it really looked like one the colour sould have been with a faint hint of pink but i disagree sent it back”

Helpful Report

Thank you for your feedback. We are so sorry to hear you found your order to be unsuitable. If you do wish to discuss some alternatives, please do contact us on 01484 844557. All the best, SW Team

“This is my second double order. They simply do not match with the items shown. Even the colour is not as shown. I'm looking for another supplier.”

Helpful Report

Hello Karen. Thank you for your feedback. We are sorry to hear you have been unhappy with your recent orders. If you do wish to purchase with us in the future, please do contact us 01484 844557, and a member of the Customer Service team will be more than happy to help. SW Team

“The service provider was very nice and accommodating by sending part of my order but unfortunately the style does not suit me and I didn’t rate the quality as it looked thin and see through! Still awaiting the second headwear! I wonder if I can return product?”

Helpful Report

Thank you Dorothy for your review. We are sorry to hear that part of your recent order is not suitable for you. I can see that a member of the Customer Service team have been in contact with you in regards to your return. If you do have any further queries, please do contact us on 01484 844557 so that we can assist you further. SW Team

“The wig is beautiful. Slightly on the small side of medium but very natural. Lighter than I expected with dark roots but very nice. However, the reason I have only given a 2 star rating was because of the extortionate 15% return charge. That would have been £187 in my case. I won’t be buying from Simply Wigs again while this awful charge remains. A real shame.”

Helpful Report

Hello Emily. Thank you for your review. We are first of all happy to know you find your recent purchase to be suitable. We are however incredibly sorry to hear your disappointment in regards to the possible returns fee. If you do wish to discuss this further, please do contact us via email or telephone, and we shall do our best to assist. SW Team

“I was really disappointed with my recent purchase as it was advertised as being previously called Revlon Tease. The hairpiece I received was half the volume and not nearly as full as advertised”

Helpful Report

Hello Sandra. Thank you for your review. We are sorry to hear that you are unhappy with your recent purchase. We do allow our customers to return unsuitable items within 14 days of receiving them. If you do wish to return this item for a refund, please do contact us on 01484 844557. SW Team

“Recently received wig hair is too thick wanted to return it but had cut out the label”

Helpful Report

Hello there. Thank you for your review. We are sorry to hear you are unhappy with your recent purchase, and you were unable to return your order back to us. If you do require any assistance in choosing an alternative, please be reassured that we are here to help. SW Team

“Not value for money very disappointed.”

Helpful Report

Hello Eileen. Thank you for your review. We are incredibly sorry to hear that you are unhappy with your recent order. We do allow our customers 14 days to return unsuitable items, as per our Terms and Conditions. If you do wish to discuss this further, please do contact us on 01484 844557, we are always here to help

“I found these very difficult to hold in place not for me.”

Helpful Report

Hello Christine. Thank you for your feedback. We are sorry to hear you are unhappy with your recent purchase from us. If you do require any assistance in the future with applying the eyebrows, please do contact us on 01484 844557, we are always here to help. SW Team

“I have alopecia and I've had to wear a wig for years now.i always buy from simply wigs.why would I change when people always ask me who is my hair dresser..I love the volume of this wig.hope it doesn't get expired.it would break my heart.thank you very much.x”

Helpful Report

Thank you Frances for your lovely review, we really do appreciate it. It really is lovely to know you are happy with your purchase, and you have been receiving lovely comments! All the best to you, SW Team

“In fact I did not want to give my review unless it is honest, so I gave it a go for almost 4 months ,the hair quality is not even average comparing to its highly cost which is in fact a price of a human hair not a synthetic one , i do not even wear it quite often or in a daily basis but unfortunately it got tangled and messy very fast moreover the cap got loose and I have to make fit by using solid snap clips to hold it on my head .I'm really disappointed and not happy with my purchase. It is not worth it the money I spent at all.”

Helpful Report

Hello Rajaa. Thank you for your review. We are incredibly sorry to hear you are unhappy with your recent purchase from us. I can see that my colleague has contacted you in regards to your order. If you do wish to discuss this further, please do contact us on 01484 844557 and we shall do our very best to assist. SW Team

“The fit is loose therefore not secure. Obviously one size does not fit all. Also hair texture is stiffish . Does not sit well well on the head.”

Helpful Report

Thank you John for your feedback. We are sorry to hear that your purchase was not suitable for you. We do allow our customers to return unsuitable items back to us for a full refund, as we would not want you to keep an item which is not right for you. If you wish to discuss this further, please do contact us on 01484 844557, we are always here to help. SW Team

“Far too small,very expensive”

Helpful Report

Hello Paula. Thank you for your feedback. We are incredibly sorry to hear you are unhappy with your recent purchase. We do allow our customers 14 days to return unsuitable items, for a full refund. If you do have any further queries, please do contact us, we are always here to help. SW Team

“The customer service is absolutely excellent the choice is really good too. Only problem is stock is not readily available and you cannot guarantee it will be delivered when waiting 3 to 4 weeks.”

Helpful Report

Thank you Patricia for your review, we really do appreciate it, We are sorry to hear about the waiting time on your orders. If you contact us on 01484 844557 prior to you placing an order, we will be sure to inform you of the lead times. All the best, SW Team

“I ordered light brown eyebrow transfers. They arrived on time but they are dark brown and I don't like them.”

Helpful Report

Thank you for your review. We are incredibly sorry to hear your order was unsuitable for you. If you would like to discuss alternatives, please do call us on 01484 844557, and we shall do our very best to assist. SW Team

“I recently purchased a hair topper in Harvest Gold. The topper that arrived looked nothing like Harvest Gold, it was almost black !!! I spoke to an advisor and she said send it back and we will refund the money. I asked if they could let me know if the topper had been sent in the wrong shade of colour and she said it would be looked into and someone would let me know. When I received an email saying my refund was pending I again rang to ask about the colour, explaining that I was now hesitant to order because of the mix up. I received the refund but still have not heard if the colour sent was the wrong shade. Feel disappointed because I also sent a note with the returned topper asking for clarification.”

Helpful Report

Thank you Marion for your feedback. We are sorry to hear that you are unhappy with your recent purchase. I can see that you have been corresponding with the Customer Service Team in regards to your purchase. If you do require any assistance in the future, please do contact us on 01484 844557, we are always here to help. SW Team

Simply Wigs is rated 4.8 based on 13,445 reviews