Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,290 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 21st February 2025

614

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and I am thrilled with my lovely wig, going to order another soon! Excellent website, I ordered online and up to now haven't used customer service, but I am sure this is first class too!”

Helpful Report

We are thrilled to have you as a part of the Simply Wigs family. Thank you for sharing your kind words with us, it means the world to our entire team! We look forward to serving you again soon. SW Team

“Very happy with the wig . Just wish it was smaller as it is too large for my head”

Helpful Report

Hi Renata. Delighted to hear that you are happy with your wig. If the style is unworn and it is not suitable, you can always return for a refund. Alternatively, you can call us on 01484 844557, and we can advise you on how you can measure your head. Have a lovely day. SW Team

“The customer service, delivery and packaging is spot on with Simply Wigs. So happy with my purchase! I love my new hair!!”

Helpful Report

Thank you so much Tracey for the lovely review. We are over the moon that you love your new hair and thank you for your fabulous comments about our Customer Service and delivery. Have a lovely weekend. SW Team

“Brilliant service and checked my order as they thought I had made a mistake.”

Helpful Report

Thank you for your kind review. Our Customer Services team aim to check orders before they are despatched to prevent any possible issues. We are always here to help and delighted to hear that you think our service is brilliant! SW Team

“Great quality, quick delivery and beautifully wrapped.”

Helpful Report

We are so grateful for your review. We are passionate about providing a fabulous experience and we are delighted that you loved our products and thought our despatch team did a fabulous job. Thank you again. Hope you have a lovely day. SW Team

“I won’t be shopping here again. The microfiber wigs are very itchy and uncomfortable so I’d say to go for a human hair wig if you can in light of that. Furthermore, the coloring of the wig that I got was called “hazelnut mix” and was said to be a dark brown with blended auburn highlights. What I received was not blended in any way. It was just that the top half of the wig was auburn and the bottom was brown. The bangs were all a bright auburn without any hint of the darker color. The comforter of my wig is not the problem though. What I take issue with is that I attempted to post a 3 star review of the wig I purchased onto the site (there are currently 3 reviews of it up, all 5 stars) but the review is not up on the site over a week later. I’d think that this was just a processing time issue if it weren’t for the fact that the photo I submitted under the “our customers” tab to show how the wig looked on was on the site within half an hour and that included me having to respond to an email with a consent form. I think it’s shameful and dishonest to intentionally bury and remove average and poor reviews.”

Helpful Report

We're so sorry that you are not happy with the product. Some of our community adore this fibre, whereas some of our customers are not so impressed. If the product is unworn, we would gladly accept this back to be refunded. Our main worry is that you are under the impression that we are not publishing reviews which are not 5 star. Please be reassured that this could be not further from the truth. We embrace all of our customers reviews - positive or negative - as this helps our customers make valid decisions on their choices. The reviews team and the 'Our Customers Photos' team are in completely different departments and you are correct initially that the delay in your product review is a timing issue. Please keep an eye out for your product review and be reassured that it will be live over the next week or so. Honest product reviews are incredibly important to Simply Wigs. I do hope that you are now reassured, as we are proud to embrace all reviews.

“Absolutely great, from ease of ordering, through to receiving my beautifully wrapped package, (complete with chocolate) and the quality of the wig ..... I would definitely use again.”

Helpful Report

We love to hear when our customers are delighted with our complete service. We are passionate about providing excellence throughout the entire Simply Wigs experience. Over the moon that you are pleased with the packaging and the little surprise enclosed. Look forward to helping you with your next purchase. SW Team

“Perfect products and perfect customer service!!! Thank you very much for everything!!!”

Helpful Report

Thank you Chris for your lovely words. We really do strive to provide a fabulous all round service, for our hair loss community. Should you ever need any help or assistance in the future - just get in touch and we will do our very best to assist. Have a lovely day. SW Team.

“slmpy wigs. Great value really helpful staff What a confidence boost”

Helpful Report

Thank you for your wonderful review and taking the time to share your feedback with us. Our priority is Customer Service and we are over the moon that we met the mark. Thank you again! SW Team.

“Good products and excellent service.”

Helpful Report

Thank you for your review. It's great to hear that you love our products and Customer Service. We are always here to help. SW Team.

“The nicest packaging, the nicest attention to detail. Quite simply the nicest company I have ever used for online shopping......plus.........the products are joyous.”

Helpful Report

Thank you for your excellent review. You have really made our day. We are delighted that you love our products. SW Team.

“Excellent service. Efficient & helpful”

Helpful Report

Thank you Dorothy for your review. It's lovely to hear that you are happy with our Customer Service. We are always here to help.

“Have bought from Simply Wigs a number of times and have found their service fast and efficient.”

Helpful Report

Thank you for your review and custom. We are delighted that you love the products and Customer Service.

“Excellent company to deal with, good communication and delivery. Highly recommended.”

Helpful Report

Thank you Denise for your review and recommending us. We are delighted that you are happy with our Customer Service. SW Team

“It looks lovely but I don’t think I could put in my myself I had a hair dresser do it. It quite heavy and if you have thin hair you need to use clips to keep it in.”

Helpful Report

Hi Carolyn, we are delighted that you look lovely in your new hairpiece. We completely agree that if you have very fine hair this type of attachment may not be suitable. We are always here to help with future suggestions. SW Team.

“Fabulous prompt service and excellent quality would definitely recommend”

Helpful Report

Thank you for taking the time to write this lovely review. We really do appreciate it. Our Customer Service is incredibly important to us as we understand that guidance when purchasing products from our website, is paramount. We are always here to help and thank you for recommending us.

“Great service. Beautiful wig. Will definitely purchase again. The wee sweet in the pack is a lovely bonus too! X”

Helpful Report

Thank you for your lovely review. We are delighted that you are happy with your purchase and service. We're glad you liked you're treat. SW Team x

“I got a wig as I had chemo and ordered another straight away amazing and no one knows it’s a wig. Am is so happy”

Helpful Report

Thank you Elizabeth for your lovely review. We are delighted that you are happy with your purchase. SW Team.

“Sadly, I sent it back for a refund. The fringe was too long and the colour looked a little darker than what it looked like in the picture. There was nothing wrong with it though and the service was good.”

Helpful Report

Thank you for your review. We're sorry to hear that the wig wasn't what you was looking for. Our Customer Service team are always here to help, should you require any further assistance in the future. SW Team.

“High quality products and a brilliant customer service. Items arrived in perfect condition and each has been individually boxed and well-wrapped. I highly recommend their service and if in doubt give them a call or any email and you'll also receive a very prompt and a helpful reply.”

Helpful Report

Thank you very much for your fabulous review! Our Customer Service team are always here on the telephone to help.

Simply Wigs is rated 4.8 based on 13,290 reviews