Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,124 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 10th January 2025

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply Wigs is great. Their website is easy to navigate with a great selection of wigs at good prices. Each wig has a comprehensive descriptions and the 360 degree view and customer photos are so helpful when making a choice. If you do need to contact them for some advice everyone is very friendly so helpful. First class”

Helpful Report

Thank you Jilly for your brill review, we really do appreciate it. We are so delighted to hear you are happy with your experience with us, and find all information provided to be useful :) You know where we are, if you require any assistance in the future. All the best, SW Team

“Excellent customer service. Very fair returns policy. Competitively priced, quality products and user friendly website. Also, very helpful, efficient and friendly when contacted by phone or email. I am confident and happy to recommend Simply Wigs, and I would not go anywhere else to purchase my wigs xx”

Helpful Report

Thank you Wendy for your excellent review, and for recommending us, we really do appreciate it. We are so delighted to hear you have enjoyed your Simply Wigs experience, as the team do go above and beyond for their customers. It really is lovely to know you would be happy to purchase from us in the future! We do hope to hear from you again soon, SW Team

“The choice is good and the communication. The wig I ordered I kept but didn’t really look like the photo on the model ! I’m guessing it had been restyled and then photographed.”

Helpful Report

Thank you for your fab review, we really do appreciate it. We do always recommend that you take a look at the 360 view before purchasing a style, as you will find the model's image will have been styled for the photograph. If you require any assistance in the future, please do contact us! SW Team

“Great service and a super range of products. Delivery is always prompt and items beautifully packaged.”

Helpful Report

Thank you Tracy for your lovely review, we really do appreciate it. We are so delighted to hear you are happy with your Simply Wigs experience! All the best to you, SW Team

“I’ve had no luck with previous wigs but these were great! I ordered 3 and kept 2. They really fit well and comfortably. I look fab. I can’t believe just how well the colours came out. Most important is the fit. Not tight but still firm. And the return service was faultless. I highly recommend and will purchase from them again.”

Helpful Report

Thank you Rachel for your kind words, and for recommending us, we really do appreciate it. We are so delighted to hear that you are happy with 2 of the styles on your order, and you have enjoyed your experience with us! We do look forward to hearing from you again soon :) All the best, SW Team

“I bought this item , tried to call as it’s not the right colour and have had no response at all. So it’s still sat in its bag. Complete east of money.”

Helpful Report

Hello Melissa. Thank you for your review. We are incredibly sorry to hear you were unhappy with your purchase, and were unable to contact us at the time. I can see that my colleague had been in touch, and your order has been refunded in full. If you do require any assistance in choosing an alternative, please do contact us, we are always here to help. SW Team

“I wanted to order the shampoo set but I don't have PayPal.A kind lady told me I could use my debit card.Delivery was good I knew when it would arrive.Thank you simply wigs hope to use you again in the future 🙂”

Helpful Report

Thank you Pamela for your lovely review, we really do appreciate it. We are so delighted to hear you are happy with your purchase, and you enjoyed your experience with us! We do hope to hear from you again soon, SW Team :)

“I Ordered a Gisela Mayer ginger comfort lace wig and I love it as it is soo comfortable & also very light! I've always had excellent service & it is always packed beautifully- thank you 😊”

Simply Wigs 5 star review on 10th July 2023

Helpful Report

Thank you Judy for your fab review, and for sharing your purchase with us, you look amazing! The style on the Ginger wig is incredibly natural, and gives a natural wave throughout (and suits you well!). Thank you also for your kind comments on the service you have received, as the team do strive for excellence. We do hope to hear from you again soon, SW Team

“Excellent”

Helpful Report

Thank you Moira for your excellent 5 star review! All the best, SW Team

“Lovely packaging and little treats for extras. Great customer service,friendly and accessible. I shall buy again , thankyou”

Helpful Report

Thank you Louise for your lovely review, we really do appreciate it. We are so delighted to hear you are happy with your Simply Wigs experience, as the whole team ensure to meet the needs of each customer :) We look forward to hearing from you again soon, SW Team

“Being new to SW I am learning as I go... to date, I have found every effort made by them to help me find a style to suit, with easy returns, and helpful comment/description. I'm in for the long-term, so ... Good start. Thank you, ladies.”

Helpful Report

Thank you for your kind words, we really do appreciate it. The Customer Service team are always going above and beyond for their customers, so we will be sure to pass on your lovely comments. You know where we are, if you have any further questions :) All the best, SW Team

“Excellent service. Always helpful”

Helpful Report

Thank you for your excellent review, we really do appreciate it! All the best to you, SW Team

“Always delivered in time. Excellent quality. I have ordered the wrong one before and was exchanged with no problems cheaper than NHS prescription ones and Ferraro rochia as well 😊”

Helpful Report

Thank you Jackie for your excellent review, we really do appreciate it. We are so delighted to hear that you are happy with your exchanged order, and experience with us! We do hope to be hearing from you again soon, SW Team :)

“Simply wigs are simply amazing !! Staff are extremely helpful with advice and returns are no problem. Their wigs are great quality and have totally changed my life, I am a different person as soon as I get ready every morning. Having been a customer for many years I would not look anywhere else for my wigs. 🥰”

Helpful Report

Thank you for your lovely review and custom, we really do appreciate it. We are so delighted to hear you have been happy with your purchases over the years :) You know where we are, if you require any assistance in the future. All the best, SW Team x

“The wig arrived within days of my order. I am very happy with its quality. It is faithful in how it was described and it's comfortable to wear.”

Simply Wigs 5 star review on 6th July 2023

Helpful Report

Thank you Janet for your fab review and for sharing your purchase with us, you look amazing! We are so delighted to hear you are happy with your new style, and seems to be perfect for you :) We do hope to hear from you again soon, SW Team

“Great customer service team going out of their way to provide help and support.”

Helpful Report

Thank you Maggie for your kind words, we really do appreciate it. The team are always going above and beyond for their customers, so we will be sure to pass on your lovely comments. All the best, SW Team

“Simply Wigs have always been professional and given excellent advice and service. I have purchased from them for a few years now and they have never let me down. Would happily recommend them to any wig wearer.”

Helpful Report

Thank you for your excellent review, and for recommending us, we really do appreciate it! We are so delighted to hear you have enjoyed your experience with us, and have loved your purchases over the years :) We do hope to speak with you again soon, SW Team x

“Nothing wrong with the wig. I am at that awkward stage of trying to gradually ease myself into going grey. |It was a bit of a shock when it arrived. Completely white. I've tucked it away for much later on. Will need to look for something else that is not such a drastic step!”

Helpful Report

Thank you Ann for your review, we really do appreciate it. We are sorry to hear that your order was unsuitable for you. If you do require any assistance in choosing an alternative, please do contact us! All the best, SW Team x

“Very good 👍”

Helpful Report

Thank you Dorota for your fab 5 star review, we really do appreciate it! All the best, SW Team

“VERY EFFICIENT SERVICE.”

Helpful Report

Thank you for your brill review, we really do appreciate it! All the best, SW Team

Simply Wigs is rated 4.8 based on 13,124 reviews