Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.82

4.8 Rating 13,149 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 16th January 2025

610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang simply wigs and asked if emailed some photos of how my hair was before hair loss through medication would they be able to advise. Emma Jay then sent me some suggestions, I purchased 2, they arrived very quickly, 1 was great the other I decided to send back, again this was easy and refund soon in my account. Will definitely purchase from them again”

Simply Wigs 5 star review on 29th December 2022

Helpful Report

Thank you Valerie for taking the time to review your experience with us, we are delighted to hear you are happy! Emma-Jay is always going above and beyond for her customers, so we will be sure to pass on your lovely comments :) We hope to be hearing from you again soon, SW Team x

“Arrived safely despite the ongoing postal industrial action. Very pleased with the wig, colour is dark and rich and the crop style matches my current style very closely giving me a natural transition from one stage to another.”

Helpful Report

Thank you for your kind words, we really do appreciate it. It's so lovely to know that you are happy with your recent purchase, and seems to be perfect for you! Hope you enjoy the rest of your day, SW Team

“Excellent product and service, thank you”

Helpful Report

Thank you for your excellent review, we really do appreciate it. It's lovely to know you are happy with your purchase! All the best, SW Team

“I can't tell you the difference my hair topper has made to my life. I have my confidence back when wearing it, feeling more like my old self again post cancer treatment. The hair topper is so realistic and so comfortable to wear. I'm so glad I took the plunge. If you have any doubts, I would say go for it. This company are brilliant at giving advice and support. Thankyou”

Helpful Report

Thank you for your brill review, we really do appreciate it. We are so delighted to hear that your purchase has given back your confidence, it really is music to our ears! If you need to discuss maintenance, or wish to have a chat, please do call us on 01484 844557 :) All the best, SW Team

“Great customer service really helpful. No fuss with returns and quick delivery xx”

Helpful Report

Thank you Tracy for your fab review, we really do appreciate it. It's lovely to know you have enjoyed your experience with us. All the best to you, SW Team x

“From start to finish this , as always, has been a remarkably easy journey. I asked for advice and got more than I could ever hope for. Such a friendly service, how can you improve such a service, you simply cannot. Keep delivering this excellent service, you are so th3 best.”

Helpful Report

Thank you Barbara for your excellent review, we really do appreciate it. We are so delighted to hear that you have enjoyed your Simply Wigs experience, as the team are always going above and beyond for their customers. We do hope to hear from you again, SW Team x

“Customer service team are excellent. I am sad that I no longer qualify for the free returns which makes me nervous to try anything new.”

Helpful Report

Thank you Patricia for your excellent review, we really do appreciate it. We are sorry to hear you are sad in regards to the returns policy. If you wish to discuss this further, please do not hesitate to contact us on 01484 844557 and we shall do our best to assist. All the best, SW Team

“I can't fault the service that I received from Simply Wigs. Previously I had only bought hair products such as Shampoo and Conditioner from them but this time I ordered a wig. After ordering the same wig from another company and being told the wait time would be May 23 I contacted Simply Wigs. They told me that they would have to order it in but it should take around two weeks. Sure enough the wig arrived within two weeks, even though there was a postal strike and it was coming up to Christmas. Everyone seems to be extremely polite and helpful. They will certainly be my go to Company from now on.”

Helpful Report

Thank you for taking the time to write such a kind review, we really do appreciate it. We are so delighted to hear that you have enjoyed your experience with us, as the Simply Wigs team are always going above and beyond for their customers. It's so lovely to know that you will be happy to use us again, and we look forward to hearing from you again :) All the best to you, SW Team

“Very efficient very pleased.”

Helpful Report

Thank you Alan for your brill review! We are so delighted to hear you have enjoyed your experience :) All the best, SW Team

“nice wigs at reasonable price quick delivery”

Helpful Report

Thank you Shirley for your kind words, we really do appreciate it. Hope you enjoy the rest of your day, SW Team

“The customer service from this company is wonderful. My hair literally fell out aa couple of weeks before Christmas. They went above and beyond to help me and get a wig to me, despite the delays due to the postal strikes. The wig arrived quite and I was delighted with it. Without their help I wouldn't have been able to attend events over Christmas. Have suffered from alopecia for many years due to thyroid, I had used this company previously and have always been happy with my purchases.”

Helpful Report

Thank you Sandra for taking the time to write such a wonderful review, we really do appreciate it. The Simply Wigs team are always going above and beyond for their customers, as they do strive for excellence, and we will be sure to pass on your many thanks :) We do completely understand how difficult it can be going through hair loss, so it is lovely to know you have enjoyed your experience with us. We do hope to be hearing from you again soon, SW Team x

“Fabulous hair piece. Easy holiday hair . Great service.”

Helpful Report

Thank you for your fab review, we really do appreciate it :) It's lovely to know that you have enjoyed your experience with us! All the best, SW Team

“Happy with my purchase, sorry you did not have the wig I asked for in your range.”

Helpful Report

Thank you Susan for your review. We are so delighted to hear you are happy with your purchase! We hope to hear from you again soon, SW Team

“Absolutely love my new wig. Love the colour and the style. Just had to have a fringe snip but so many complements”

Helpful Report

Thank you Sheila for your fab review, we really do appreciate it. We are so delighted to hear that you are happy with your purchase, and have been receiving lovely comments :) Hope you enjoy the rest of your day, SW Team

“Always lovely and helpful, great service and very friendly.”

Helpful Report

Thank you for your wonderful review, we really do appreciate it. All the best to you, SW Team

“I have purchased my wigs from simply wigs for years now going from the synthetic to human hair , when the one I normally have went up in price (understandably) I had to choose a different one , I chose the Luxury lace C by Gisela Mayer and am so pleased I did , still getting used to it as I have to use tape but wouldn't hesitate to buy again , the only thing was my husband didn't get the Ferrero rocher as there wasn't one on the package 😄 x”

Helpful Report

Thank you Margaret for taking the time to review the Luxury Lace C, we really do appreciate it. It's so lovely to know that you are happy with this purchase, as the style is so beautiful! We're sorry to hear you didn't receive your chocolate treat :( We will be sure to put one in your next order :) All the best, SW Team x

“I was really depressed by this piece. Raquel Welch usually so reliable you can wear them straight out of the box.Cut and colour both sub standard and slightly frizzy, hopefully my hairdresser can fix it. It did have 25% off but I wouldn’t be tempted to buy cut price again sadly.”

Helpful Report

Hello. We're sorry to hear that you are unhappy with your recent purchase. We do allow our customers so send back unsuitable items within 14 days of receiving them for a refund. If you would like to discuss this further, please do so on 01484 844557 and we shall do our very best to assist. SW Team

“Ordered a half wig for my mum as she’s thinning. As soon as we looked at it we knew it was too thick for my mums hair so we packed it back up phoned up and the service was second to none.”

Helpful Report

Thank you for your kind review, we really do appreciate it. We are so delighted to hear that our Customer Service team could be of assistance, they are amazing! All the best, SW Team

“I am so pleased to have found Simply Wigs. I have purchased various items from them and have always been very happy. I am still coming to terms with having to wear a wig and I feel that Simply Wigs really cares. The letter (and little chocolate !) is a little hug from them. Thank you Simply Wigs”

Helpful Report

Thank you for your lovely words, we really do appreciate it. We do completely understand how difficult it can be going through hair loss, so we are delighted to hear you have enjoyed your experience with us. All the best, SW Team

“Delivery good but I was really disappointed with the quality. It’s like old fashioned plastic doll’s hair. The colour was also off. Advertised as platinum it’s actually a very hideous brassy blonde.”

Helpful Report

Hello. We're sorry to hear that you are unhappy with your recent purchase. We do allow our customers to send back unsuitable items within 14 days of receiving them for a refund. If you wish to discuss this further, please call us on 01484 844557, and we will do our very best to assist. SW Team

Simply Wigs is rated 4.8 based on 13,149 reviews