SimplyHair Reviews

Name: SimplyHair
Address: Unit 13bMiners Way, Lakesview Business Park, Canterbury, Kent
Rating: 4.85

4.9 Rating 951 Reviews

96 %

of reviewers recommend SimplyHair

4.9

Based on 951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8191 8555

Email:

hello@simplyhair.co.uk

Location:

Unit 13bMiners Way,
Lakesview Business Park,
Canterbury
Kent
CT3 4LQ

SimplyHair 5 star review on 15th November 2024

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive this order. I am always paying for next day delivery for it to never come on time. Never using this website again. Can someone please get in touch where my recent order it. Thank you”

Helpful Report

Posted 2 weeks ago

We’re sorry to hear about the delivery issue. Upon reviewing your order, we can see that standard shipping was selected and there was a delivery attempt on the 9th, but unfortunately, no one was home to receive the package. We’ve already reached out via email to help resolve this, and we’d be happy to assist further.

Posted 2 weeks ago

“havent received this order that i brought in march and no response”

Helpful Report

Posted 8 months ago

Hi Izzy, We've looked into this for you and can confirm that your order was shipped promptly on the 26th of March. Unfortunately, it appears the package was lost during transit by the courier. We also unfortunately didn't receive any correspondence from yourself until yesterday regarding this issue. To rectify this situation, we issued a full refund for the order amount yesterday for you to your original payment method. I apologise for any disappointment caused. Regards, SimplyHair

Posted 8 months ago

“I’ve used simply hair for the past 4 years and recently recommended them to a client. The last order I received were so thin and wispy we had to cut so much off we lost most of the length to the point I was unable to charge her! Despite numerous emails asking if there was a faulty batch to no reply and then eventually a complaint to which I was told I’d be better off ordering from somewhere else! The most patronising response… a shame as really liked the natural tapered look up to now. Save your money and shop elsewhere as you’ll have to buy more and pack so many in it’s a nightmare!”

Helpful Report

Posted 10 months ago

“All the beads fell out of her hair the next day - bar a few. Very disappointed”

Helpful Report

Posted 11 months ago

“The quality of the hair is good, but the extensions don’t stay in! You normally use the metal tip extensions with no problem at all, but these just slide out! What am I doing wrong?”

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Posted 1 year ago

“I didn’t receive what I order (Tape for hair extensions)…. Somehow, I received a dimmer switch!!!! So not only is it not what I ordered, it had absolutely nothing to do with hair! I’m so disappointed”

Helpful Report

Posted 1 year ago

Hi Alexandra! We're so sorry you've had this experience! Having investigated this, it appears to be a cross labelling by Royal Mail. Our customer services will be in touch to arrange a full refund or replacement for you! Thanks for your understanding!

Posted 1 year ago

“Realy not happy !!! colours not true to colour ring it seems if they can't get the colour right they put toners on in dark ash !!!! The glue on tabs are hit and miss if they are sticky or not !!! Ordered. Twice now directly and through over person a lot of times So disappointed , hair colours always out of stock or always got dark ashy toners on them !! If they are going to darken shades they should make new colour rings reflecting the true colours !!!! The quality of hair is good if you can get it to match be prepared to have to change glue tabs!!!!!! Customers service is not existent with this company until they get bad reviews !!”

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Posted 1 year ago

“The product came back broken”

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Posted 1 year ago

Hi Maysie! Oh no, we're so sorry to hear your hair extension arrived damaged. Please reach out to our customer service team at hello@simplyhair.co.uk with your order number so we can arrange a replacement as soon as possible!

Posted 1 year ago

“I have not received my order”

Helpful Report

Posted 1 year ago

Hi Joanna! Sorry to hear you've yet to receive your order! Please reach out to our customer service team at hello@simplyhair.co.uk so that we can get a replacement sent out to you!

Posted 1 year ago

“Awful condition. will never buy from this company again”

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Posted 1 year ago

“Ive ordered 2/3 times prior and qulairy has been ok, the batch ive just received seems straw like reminiscent of cheap hair you can pick up from a local shop, its straw/stiff like. Im not liking it at all, im actually taking it out (ive wore extensions for a long while and im taking these out after 6 days) ive used hairkings before and that was silky smooth, I will now have to re-buy from hairkings”

Helpful Report

Posted 1 year ago

Hi! Please don't hesitate to get in touch with our customer services team, we're so sorry to hear you've experienced this with your most recent order, we pride ourselves on making sure all of our customers are satisfied especially with the quality of their hair, so we'd be happy to help in any way we can!

Posted 1 year ago

“Ordered micro ring extensions and the micro ring beads but the beads were way to small for the extensions. I had to use normal sized beads but 16 out of 25 couldn’t even fit in standard sized beads. I have emailed but yet to have a response. Wouldn’t buy from here again”

Helpful Report

Posted 2 years ago

Hi Danielle, thank you for your review. We are very sorry to hear that you have experienced an issue. Unfortunately, we have been unable to identify an email under your name. Please contact our customer service team via hello@simplyhair.co.uk and they will look into this for you immeditately. We have passed this on to them to ensure that that is resolved as quickly as possible for you. Again, please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Never got order.”

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Posted 2 years ago

Hi Bella, thank you for your review. We have taken a look into the tracking of your order, and we can see that it is currently in transit and has now reached the US. Your order was packed and shipped in time from our warehouse however, we are very sorry to hear that you are still awaiting the delivery of your parcel. As your order is being shipped to the US, delivery times are approximate due to factors such as customs and overseas delays. If you have any further issues with the delivery of your parcel, please do not hesitate to contact us via hello@simplyhair.co.uk, and our customer service team will be more than happy to assist you.

Posted 2 years ago

“I have just purchased 4x sets of hair as the hair I purchased (also 4x sets) in May all fell out after 3 weeks. I have always loved your hair and recommended it. BUT the hair purchased in May was awful quality. Knotted and matted and fell out. Customer Services were not helpful at all”

Helpful Report

Posted 2 years ago

Hi Rachael, thank you for your review, we are extremely sorry to hear that you are unhappy with the product and service you have received. We can see that our customer service team have emailed you asking for an order number in regards to the issue you are experiencing. If you wish to discuss this further, please contact our customer service team via hello@simplyhair.co.uk and they will be more than happy to assist you. Again, please accept our apologies for any inconvenience caused.

Posted 2 years ago

SimplyHair is rated 4.9 based on 951 reviews