Simply CBD Reviews

Name: Simply CBD
Address: Unit 1H, Thorn Business Park, Rotherwas, Hereford
Rating: 4.75

4.8 Rating 1,367 Reviews

94 %

of reviewers recommend Simply CBD

4.8

Based on 1,367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Simply CBD:

Simply CBD is a range of lab tested and certified CBD products that have been hand-chosen for their CBD content. In the world of CBD, you can easily get lost in imaginative marketing and an expensive array of products.

At Simply CBD our mission is to tell you upfront what our products are and provide them at the lowest prices in the UK market. Because rather than a low-grade product at a high price, we believe people should be offered a high-grade product at a low price.

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Simply CBD 5 star review on 24th January 2025

Simply CBD 5 star review on 13th August 2024

L Phillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been waiting weeks for a response from your company! All I needed was some advice regarding the CBD oil I regularly buy from you for my pet and you haven’t responded but still are rude enough to email me regarding different products 😡”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback with us and we are sorry to hear that you never receive our email response. I would kindly recommend checking your inbox as well as junk/spam folders for any correspondence. After reviewing this I can see that we did respond to you on the 18th of February at 9:35 AM. Please contact us directly if you require evidence that we responded. In the meantime, I have also forwarded our previous response to you via email today. Please contact us privately either via email or live chat if you require further help. Thanks, Abbie

Posted 1 week ago

“Hard to write a positive review on an order I am still waiting for!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback regarding your most recent order. We're sorry to hear about your concerns. Please reach out to us directly through live chat or by emailing orders@simply-cbd.co.uk, and we'd be happy to assist you further. Kind Regards, Abbie

Posted 2 weeks ago

“We started our German shepherd on the oil with initially just 2 drops with her breakfast. Later on in the day she started to become incontinent, just persistently weeing herself. This lasted for approximately 12 hrs. We took a sample of urine into the vets the next day who performed a thorough test of the sample. They could find no trace of infection. They also checked her temperature, felt her tummy and checked her lung and heart, but said she seemed perfectly ok. They advised that the CBD oil had completely relaxed her to the extent she had lost control of her bladder. Unfortunately due to this experience we have not given her anymore.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback about the CBD. We're sorry to hear it didn't deliver the results you were expecting. Due to UK guidelines and regulations, we're unable to provide advice on the use of CBD for animals. We recommend consulting with a professional vet before starting CBD to ensure it's appropriate for your pet. We hope you find a supplement that meets your dog's specific needs. If you do require further support please do not hesitate to contact us either via email or live chat and someone will respond between Monday and Friday 9-5pm. Kind Regards, Abbie

Posted 2 months ago

“Didn't do anything, I have emailed & told the company of my disappointment but to be honest these really aren't worth the money, i was expecting a little difference however I felt absolutely nothing.”

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Posted 3 months ago

Posted 2 weeks ago

“Prompt efficient delivery”

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Posted 8 months ago

“They did nothing.used about 6 absolutely no difference and that was the strong ones.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your feedback with us regarding the patches and we are sorry to hear that you did not gain your desired benefits. In relation to taking CBD for the first time, it can take up to 8 weeks for you to gain the desired benefits. If you followed our guidelines and did not gain significant benefits from taking it then that would mean that the specific product you chose is the incorrect strength for your specific needs. CBD is completely trial and error in finding the right strength for your individual needs and we would advise you to look into our full spectrum range if CBD isolate has not benefited you. We have some great blog posts on our website to help ensure all of our customers understand what to expect and how to use CBD oils. You can find these by copying and pasting the links below into your web browser: https://www.simply-cbd.co.uk/blogs/news/a-beginners-guide-to-cbd https://www.simply-cbd.co.uk/blogs/news/cbd-not-working-for-you-here-s-how-to-fix-that https://www.simply-cbd.co.uk/blogs/news/how-long-does-cbd-take-to-work We would love to help and support you in this journey of finding the right CBD product suitable for you. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 10 months ago

“Total waste of money. Cost £300 for 8 weeks supply and didn't help at all”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us regarding the oil and we are sorry that you did not gain your desired benefits. In relation to taking CBD for the first time, it can take up to 8 weeks for you to gain the desired benefits. If you followed our guidelines and did not gain significant benefits from taking it then that would mean that the specific product you chose is the incorrect strength for your specific needs. It may also mean that you may need to alter your daily intake of your current oil. CBD is completely trial and error in finding the right strength for your individual needs. It is completely individual to everyone to slowly increase how many drops per day to find the correct amount of drops to suit your desired needs. We have some great blog posts on our website to help ensure all of our customers understand what to expect and how to use CBD oils. You can find these by copying and pasting the links below into your web browser: https://www.simply-cbd.co.uk/blogs/news/a-beginners-guide-to-cbd https://www.simply-cbd.co.uk/blogs/news/cbd-not-working-for-you-here-s-how-to-fix-that https://www.simply-cbd.co.uk/blogs/news/how-long-does-cbd-take-to-work We would love to help and support you in this journey of finding the right product and drops per day suited to your needs. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 1 year ago

“No notable effect whatsoever,”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us regarding the gummies and we are sorry to hear that you did not gain your desired benefits. In relation to taking CBD for the first time, it can take up to 8 weeks for you to gain the desired benefits. If you followed our guidelines and did not gain significant benefits from taking it then that would mean that the specific product you chose is the incorrect strength for your specific needs. CBD is completely trial and error in finding the right strength for your individual needs and we would advise you to look into our full spectrum range if CBD isolate has not benefited you. We have some great blog posts on our website to help ensure all of our customers understand what to expect and how to use CBD products. You can find these by copying and pasting the links below into your web browser: https://www.simply-cbd.co.uk/blogs/news/a-beginners-guide-to-cbd https://www.simply-cbd.co.uk/blogs/news/cbd-not-working-for-you-here-s-how-to-fix-that https://www.simply-cbd.co.uk/blogs/news/how-long-does-cbd-take-to-work We would love to help and support you in this journey of finding the right CBD product suitable for you. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 1 year ago

“After working my way through all levels of concentration of CBD oil, I got to four drops of Platinum oil three times a day and still experiencing no appreciable benefit to my osteoarthritis, I have decided to call it a day. I can’t afford £60 a month on something that simply has no benefit. That said, I’m sure that other folk might benefit from a very light ‘oiling’, but not me.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us regarding the oil and we are sorry that you did not gain your desired benefits. In relation to taking CBD for the first time, it can take up to 8 weeks for you to gain the desired benefits. If you followed our guidelines and did not gain significant benefits from taking it then that would mean that the specific product you chose is the incorrect strength for your specific needs. It may also mean that you may need to alter your daily intake of your current oil. It is also important to consider the government's safety guidelines ensuring that you do not exceed more than 70mg of CBD within your daily routine. CBD is completely trial and error in finding the right strength for your individual needs. It is completely individual to everyone to slowly increase how many drops per day to find the correct amount of drops to suit your desired needs. We have some great blog posts on our website to help ensure all of our customers understand what to expect and how to use CBD oils. You can find these by copying and pasting the links below into your web browser: https://www.simply-cbd.co.uk/blogs/news/a-beginners-guide-to-cbd https://www.simply-cbd.co.uk/blogs/news/cbd-not-working-for-you-here-s-how-to-fix-that https://www.simply-cbd.co.uk/blogs/news/how-long-does-cbd-take-to-work We would love to help and support you in this journey of finding the right product and drops per day suited to your needs. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 1 year ago

“Unfortunately didn't make a difference, had high hopes too.”

Helpful Report

Posted 1 year ago

“I ordered sleep patches with lavender. Tried for about a week, but every site (inner arm, thigh) developed a rash, so had to stop using.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us regarding the patches and we are sorry that you did not gain your desired benefits. In relation to taking CBD for the first time, it can take up to 8 weeks for you to gain the desired benefits. If you followed our guidelines and did not gain significant benefits from taking it then that would mean that the specific product you chose is the incorrect strength for your specific needs. If you developed a rash that is an indication that you may also be allergic to the adhesive in the patches. CBD is completely trial and error in finding the right strength for your individual needs and we would advise you to look into our full spectrum range if CBD isolate has not benefited you. We have some great blog posts on our website to help ensure all of our customers understand what to expect and how to use CBD oils. You can find these by copying and pasting the links below into your web browser: https://www.simply-cbd.co.uk/blogs/news/a-beginners-guide-to-cbd https://www.simply-cbd.co.uk/blogs/news/how-long-does-cbd-take-to-work We would love to help and support you in this journey of finding the right CBD product suitable for you. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 1 year ago

“I am extremely annoyed with the company. I find it very difficult to claim rewards. I have over 400 points and I am unable to cash them. The 30 mg patches are youse were very well, if they did not I would certainly stop buying from them.”

Helpful Report

Posted 2 years ago

Hello, Thank you for sharing your feedback with us regarding our rewards points and we are sorry to hear that you are having difficulty claiming your points. Regarding claiming your points you can claim these via your online account on the website by following the steps below for you to be able to use the rewards points against your purchase: Step 1: Log into your account via the Simply CBD website Step 2: Click on the rewards tab at the top of the page and follow the instructions (When claiming your points you generate your points into a discount voucher which can be applied to your basket when making a purchase). Step 3: Once your rewards code has been generated copy and paste the code and input the code at the checkout page when placing your one off order. If you do struggle to claim your points we have a live chat available via our website between the hours of Monday- Friday 9-5pm. If you message us asking for some assistance we can help you. Kind Regards, Abbie

Posted 2 years ago

“Doesn’t work never felt any benefits”

Helpful Report

Posted 2 years ago

Hello, Thank you for sharing your feedback with us regarding your order and we are sorry that you did not gain your desired benefits when taking the Black CBD Oil. When it comes to CBD it can take up to 8 weeks for you to gain the desired benefits from taking the CBD. We can see that you purchased the black quite recently and we would suggest to give the oil at least a 8 week trial. It is also completely individual to everyone to slowly increase how many drops per day to take to find the correct amount of drops to suit your desired needs. We have some great blog posts on our website to help ensure all of our customers understand what to expect and how to use the CBD oils. You can find these by copying and pasting the links below into your web browser: https://www.simply-cbd.co.uk/blogs/news/a-beginners-guide-to-cbd https://www.simply-cbd.co.uk/blogs/news/how-long-does-cbd-take-to-work We would love to help and support you in this journey in finding the right product and drops per day suited to your needs. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 2 years ago

“Ordered on the 1/08/22 just posted today 5/08/22 very poor customer service”

Helpful Report

Posted 2 years ago

Hello, Thank you for sharing your feedback with us regarding your experience with your order. After investigating we can see that your postcode falls in the zones which are excluded from the 1-2 day delivery service and you can view this via our website: https://www.simply-cbd.co.uk/policies/shipping-policy You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 2 years ago

“No notification of upcoming subscription, so no opportunity to delay, cancel to increase order for free delivery. With £33 of reward-credit, I still get charged £16 for a product I won’t need for a while. No answers to messages!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for sharing your feedback with us regarding your experience with our subscription methods of payment and we are sorry that your experience has not met your expectations. Regarding the subscriptions upon placing an order via our website, everyone has the option to pick the frequency of their choice on when to receive their orders. The available options are every 4/8 or 12 weeks. When placing a subscription order we do suggest that all customers open up a customer account via our website so you can view your upcoming subscriptions and manage them when necessary. Once your account has been registered this will link to your subscription to ensure you have full accessibility to manage your subscriptions. You can create an account by following this link if you have not opened one already: https://www.simply-cbd.co.uk/account/register Regarding communication, we have received your query regarding subscriptions and can see you messaged us over the weekend. Our live chat and email operators are available Monday- Friday 9-5pm and someone will shortly get back to you regarding this. One of our team will be contacting you to ensure that the subscription is updated to your preferred preference. You will receive an email from us shortly with our guidance as well as support. Kind Regards, Abbie

Posted 2 years ago

“the items do not arrived to my address”

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Posted 3 years ago

“Have not received my order”

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Posted 3 years ago

“Been using cbd oil for few years. Pretty good Tried patched for month and stopped oil. No effect all. Better using cellotape Not worth money AVOID”

Helpful Report

Posted 3 years ago

“I feel I can’t give this a fair rating as it wasn’t to my taste/liking.”

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Posted 3 years ago

“Order was delivered to another house as per my previous emails and clearly shown in the photo provided by the courier. No resolution offered, no follow up or care shown to the loss of my order I have just been left. Not happy, no customer care”

Helpful Report

Posted 3 years ago

Simply CBD is rated 4.8 based on 1,367 reviews