Simon Long Removals Gloucestershire Reviews

Name: Simon Long Removals Gloucestershire
Rating: 4.84

4.8 Rating 158 Reviews

96 %

of reviewers recommend Simon Long Removals Gloucestershire

Company Reviews

Metrics

4.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Simon Long Removals Gloucestershire 4 star review on 3rd July 2023

Julie Hibbs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“)nly Andy and Paddy to move out, they did great. Very helpful. However the FOUR extras who were at the move in location were obviously only interested in getting home as they just threw furniture, boxes and everything in ,in any order in any room, heavy boxes ontop of lightweight etc. Took me over a week to locate the feet off the sofa. Ercol furniture piled into back of the garage and yes it rained. I could not move it because I could not get into the garage. Suggest next job (which will not be mine ever) you leave the B team at home.”

Helpful Report

Posted 6 years ago

Dear Mrs Segura, Thank you for your feedback. We value our customer service highly and we are sorry to hear you had a negative experience. We would like to take an opportunity to explain the situation. The move involved transferring all the items of a larger house into a smaller property which has caused the initial issue with fitting the items in. Due to the time we received the keys, the second part of the move had to take place in the dark and to ensure it was smooth we sent extra team members for help, which explains the bigger team helping with moving in. Our removals team was instructed to put the furniture in the garage and due to the lack of space some items had to be put on top of others, otherwise they would not have fit into the garage or the house. Our team would have been happy to help rearrange the items on the day or at a later date, however we have not been informed of any damage or contacted regarding the issue. Let us apologise again for any inconvenience caused. We have contacted you via the phone and email to discuss this matter further.

Posted 6 years ago

“We hired Abacus to move our big pieces of furniture from one house in Stroud to another. The two men who did the moving were friendly and incredibly helpful and were able to do some unscrewing of beds etc which I couldn't manage (my husband was ill that day, wonderful timing!). Everything was accomplished in a morning, including shifting an extremely heavy teak dresser up the stairs and an upright piano. Would highly recommend.”

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Posted 6 years ago

“Efficient, on time. They just made everything easy for the day. Also came back the next working day to finish what they didn't manage to move on the day. Worked hard all day”

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Posted 6 years ago

“From first contact to final goodbye we could not have wished for a more professional but caring company. We could recommend without reservation and are very thankful for all they have done”

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Posted 6 years ago

“Very prompt and helpful at all stages in the process. Good approach to reusing materials and preventing plastic waste in what is inevitably a packaging intensive business.”

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Posted 6 years ago

“Really friendly, patient, and efficient service from all of the people I dealt with from Office Staff, through quoting agent to removal team. Polite, careful and very hard working. I’m very happy to recommend the team covering Stroud in Gloucestershire. Thanks again for you help.”

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Posted 6 years ago

“Three polite,helpful men arrived promptly when expected, first time packed and removed our belongings to storage, and 2+ years later brought everything back, on time as expected and with amazing,to me, strength and stamina, put things back where they'd been, as directed. And everything is in good order, no damage, no dampness. Helpful administrative staff on yhe phone and email.”

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Posted 6 years ago

“The men were prompt, polite and transferred everything completely effortlessly. It made the move itself stress free and nothing got broken.”

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Posted 6 years ago

“From the initial quote to the actual day of removal, Simon Long were very helpful and efficient. If you left a message, they rang you back and were very friendly and easy to deal with, even when accommodating my change to completion dates. The only downside & the reason I haven't given them excellent was that I had to ring three times to ask when they were bringing boxes as they didn't turn up when they said and the promised wardrobe boxes that were due on moving day never materialised so I had to do some speedy last minute packing to empty the wardrobes!”

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Posted 6 years ago

“The booking process was smooth and Abacus/Simon Long were very accommodating when our plans went a bit off-piste. On the day, the movers were friendly and efficient.”

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Posted 6 years ago

“Happy, helpful chaps, very quick and efficient. Would definitely use again and recommend to others.”

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Posted 6 years ago

“Excellent service from first visit to final unload. Cannot be faulted.”

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Posted 6 years ago

“All the staff were very helpful and nice.They also looked after all our things very well”

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Posted 6 years ago

“One Of The Best Removal Services We Have Used! Simon Long Removals have just moved us from Gloucestershire to Cornwall and it was one of the best removal services we have ever experienced (and we have moved house 7 times!) The service was outstanding from beginning to end. We had an extremely prompt response to our initial enquiry and a quotation visit was swiftly arranged. The surveyor was professional and friendly and quickly provided a quotation. The quote wasn't the cheapest but it certainly wasn't the most expensive - it came in mid-range. And the removal service itself was second to none! Due to the distance involved, the move actually took place over two days - loading everything from our old home on Day 1 and then delivering it to our new house on Day 2. Everything went so smoothly. The team were amazing - friendly, professional and so cheerful, even after a four hour drive to our new home on Day 2 followed by a four hour unload! Our new home is on the side of a hill with a VERY steep drive and the guys had to go up and down the drive constantly for four hours. Their calf muscles must have taken a real battering but they didn't complain once - they kept smiling throughout. The team were a real credit to the company. They took care of our possessions at every step of the way and carefully loaded and unloaded them and put everything where we wanted it. We were so impressed with the team - thank you guys, you did a grand job. If you are looking for a removal company that is friendly, professional and does an amazing job then look no further than Simon Long. We highly recommend them.”

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Posted 6 years ago

“Full packing service booked and they were brilliant. Whole thing handled by them and my daughter as I was hospitalised. Thank you so very much. Will recommend you at every opportunity”

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Posted 7 years ago

“Fantastic service making my move so smooth and stress free. Highly recommended 😀😀😀”

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Posted 7 years ago

“Turned up on time, the staff were all in uniform and quite smart. They were very pleasant, quick, and efficient. I took the packing service which was excellent.”

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Posted 7 years ago

“fair price and great service from the removal guys very helpful and willing to go the extra mile”

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Posted 7 years ago

“Simon Long removals are a marvellous company. They are professional friendly and excellent value. I can't praise them enough for all their help.”

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Posted 7 years ago

“Very professional from start to finish. Guys very friendly. All items arrived in perfect condition. Company was recommended to us and wouldn’t hesitate to recommend them to others.”

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Posted 7 years ago

Simon Long Removals Gloucestershire is rated 4.8 based on 158 reviews