UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“The part was obsolete but thanks for the prompt response. Such a shame we are needing a new cooker and the old one will be scrapped due to abroken door glass.”

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Posted 1 year ago

“Never heard back when I wrote an enquiry. Keep checking my Spam folder just in case but been a few weeks now… very disappointed ☹️”

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Posted 1 year ago

“goods arrived but were very late with delivery, I had to contact White goods twice before I was told the order would be late”

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Posted 1 year ago

“Correct part arrived, quickly at a reasonable price. Would use again”

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Posted 1 year ago

“Excellent service- found a salad drawer I had been looking for for ages without success- it is the correct part, was very well packed and arrived within time slot given”

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Posted 1 year ago

“Apart from the cost of the component the 4 it was a pretty poor service. I enquired after approx 3 weeks and was told there had been delays but when the delivery was expected to be 5-10 working days it’s quite poor. 4 week wait time for a sensor is not what I expect from you. And if that’s the case I should be informed of the delays without having to chase you.”

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Posted 1 year ago

“very helpful technical/parts information. Will need to order parts when noise gets more unbearable. Good spares supplier.”

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Posted 1 year ago

“Great service .Thank you”

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Posted 1 year ago

“I AM STILL WAITING FOR THE ITEM. PLEASE EXPIDITE.”

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Posted 1 year ago

“UK Whitegoods offers an absolutely fantatsic service! Our Britannia Duel fuel range oven is almost 20 years old and has rarely caused any problems until recently. It started tripping the main RCD on the our fuseboard. The cause of the earth leak was simple to identify by isolating the heating elements and testing them with a megohmeter insulation tester (cost £21). Whitegoods UK supplied 2 x replacement heating elements and the oven is now working perfectly. This simple repair has saved us £1000s that we might have have spent on a new range cooker!”

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Posted 1 year ago

“A very good service”

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Posted 1 year ago

“Thank you for your help with our enquiry. It was kind of you to look for the part, but is now obsolete. We have stopped looking.”

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Posted 1 year ago

“Fantastic service!”

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Posted 1 year ago

“My 16 year old bosch dishwasher needed a new door catch and UK Whitegoods came to my rescue and supplied the part I needed . Great service thanks.”

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Posted 1 year ago

“Sorry to say I’m still waiting for the spare part which was ordered on the 31st of January it is now February 19th! If you cannot supply the part then please refund my money! Thank you”

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Posted 1 year ago

“Thanks for your help, unfortunately you didn't have the part I required.”

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Posted 1 year ago

“I recently enquired about a top plate element for a tower mini oven, unavailable, but this business sent me a reply, which was much appreciated.”

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Posted 1 year ago

“If I could give a zero I would. BUYER BEWARE. According to the returns policy, if you open and try to fit a part, you will not get a refund. The part I ordered had -01 on the end of the number. The one they sent did not have the -01 on the end of the number. It did not fit. When I emailed to say they had sent the wrong part, they replied saying it was the same part, even though the website clearly lists them as two different parts. I said it didn't fit my appliance, even though the part description said it was compatible. They said that manufacturers update their parts all of the time and it wasn't their fault it didn't fit. I was left with a £50 part that didn't fit. If you look at other negative reviews you will see their replies have a theme. It is the buyer's fault. I judge a company by their attitude and ability to solve an issue when it goes wrong. Hence a score of Zero! No doubt they will reply to this review by saying it wasn't their fault.”

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Posted 1 year ago

“Item not yet received.”

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Posted 1 year ago

“Great service and pleasure to deal with. Thanks”

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Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,332 reviews