UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“My enquiry was answered promptly and good advice given. Item was delivered on time. Excellent service.”

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Posted 1 year ago

“Part ordered had failed so messaged customer service explaining the issue and sent picture, was told I had a fault with the motor on my washer which I know 100% I haven't, sent video with old part back in machine to prove ok, not had any further correspondence from you regarding the issue so still not resolved, very poor.”

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Posted 1 year ago

“Super easy, good communication throughout and double checked proactively with me that the part ordered was the one I wanted .”

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Posted 1 year ago

“they let me know was unable to supply the parts i needed the same day within the hour of me senting the email to them”

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Posted 1 year ago

“I ordered a part for a washing machine that had to come from Europe. It took almost 4 weeks for the part to have the washing machine fixed. Very good communication via email with supplier.”

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Posted 1 year ago

“Staff were helpful identifying which freezer shelf I needed. The product arrived quickly and is a perfect fit.”

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Posted 1 year ago

“After much searching on-line across many companies I found UK Whitegoods Company who had the parts I required for our Elica cooker hood. The service I received was first rate. With special thanks to Ken for his experience in the industry & for dealing promptly with my queries. If I require spares for any of my larger electrical kitchen items in future then UK Whitegoods Company will be my first go to.”

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Posted 1 year ago

“Prompt reply to query, then quick second reply with order info. Ordered and delivered quickly. Brilliant service.”

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Posted 1 year ago

“1st the product was good and well pack so cannot complain. However it too far too long to come and coommunication was terrible unless i email to ask for update. what was meant to be 7-10 days turn into 26 days.”

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Posted 1 year ago

“I spoke to a very helpful, pleasant young man. My oven is very old and I didn't have the full details of the item I wanted and he persevered until I got them. This company is reputable and wants to give the customer what they need. This will be my first port of call when I am looking for spare parts in the future.”

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Posted 1 year ago

“Spot on. Had to phone them, querying a 'hard to get' part. They found it! Here in a few days.”

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Posted 1 year ago

“Good source of replacement parts. Ordering online straightforward. Only negative was delivery took much longer than stated due to "supply chain issues"”

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Posted 1 year ago

“The seal did not actually fit my oven. I did not have a serial number for the oven but had send photos.”

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Posted 1 year ago

“I still haven't received goods after a month. Still waiting”

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Posted 1 year ago

“Tried very hard to help replace cooker hood lights which no longer exists.”

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Posted 1 year ago

“Most impressed. Kenneth diagnosed the problem long distance ( We're in New Zealand) and recommended the correct spare part for our range hood. We now have working lights after changing the transformer. Thanks again. Helen C”

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Posted 1 year ago

“I contacted UK Whitegoods in the hope of finding a replacement part for an older Bosch cooktop. They responded very promptly and whilst they were unable to source this discontinued item, I have only good things to say about their communication and dedication to try and find a replacement part. Highly recommend this company. Since I am based in New Zealand, the response time was even more efficient!”

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Posted 1 year ago

“I managed to mess my order up , the help I received afterwards was brilliant not only did they try to find what I needed (unfortunately now obsolete ) but also they tried to find something that might be an alternative. On returning of original item it was a simple return and refund . If only all businesses took as much time to help customers”

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Posted 1 year ago

“Couldn’t help me as CDA didn’t share the part number detail. This was disappointing as I provided measurements. Fortunately I found several companies who’d could build the required glass pan to the needed dimensions.”

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Posted 1 year ago

“I had a terrible experience of ordering at your company. I had to send 2 chaser emails for updates on my order as it had been 2 weeks since i placed my order. To which I got 2 exactly (word for word) replies, advising it should be shipped from France the next week, so obviously not a true update. I then asked to cancel my order and was only notified that this had occurred when my bank informed me. I did not receive a further curtesy email advising that you would refund me. All in all, it was a terrible service and I will not be using your company again. I then ordered my part with another supplier and it was here in 4 days.”

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Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,332 reviews