UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent as always, used previously for same spare part i keep breaking :( always fast delivery and great service”

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Posted 2 years ago

“I was looking for a replacement shelf for my fridge freezer. The model was unusual but my help contact managed to source the correct part and supplied me with an online link. Very prompt service!”

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Posted 2 years ago

“Was sent wrong part. Tried to call but they don’t Accept calls. So I emailed and no one responded. Waste of money. Please avoid”

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Posted 2 years ago

We sent what was ordered. We know no more as we've had no contact from you.

Posted 2 years ago

“Good efficiency and service. They had a hard to identify and difficult to obtain old Smeg Dishwasher part in stock. This saved a good machine having to be scrapped.”

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Posted 2 years ago

“Good advice, good service. No problems.”

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Posted 2 years ago

“Excellent service from advising me which parts to replace in order to rectify my refrigerator problem to delivery of the replacement parts a few days later. Happy customer with a working fridge that runs like new 😃”

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Posted 2 years ago

“UK White good was one of the only retailers that stocked a one-piece oven seal, the "trim it yourself options" that most suppliers stock looked poorly made to me. The price was great at just £18, it claimed to be a genuine part but arrived in a clear bag with no branding so not sure about that one. However, the quality appears to be fine and it fitted perfectly with no fuss so all good. The negative: The item took 7 days just to despatch which is extremely poor by today's standards. Once the courier received the item it took just 3 days to arrive. Looking at Trustpilot reviews this is common practice, and in many cases, it takes longer. On the subject of reviews, the replies that I read from UK Whitegoods were very argumentative, unprofessional and full of excuses often blaming the customer for the whole situation. This is very poor practice. Guys if you want to be successful and taken seriously you need to get a grasp of the reviews and act on them to improve.”

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Posted 2 years ago

It is a genuine part, it can only be so as there are no compatibles. Parts are not like ordering stuff from Amazon, we access over 20 million parts at any given time and they are often not held in the UK, only the top few thousand tend to be hence the time. That is now slower due to Brexit but also the time of year, neither of which we have any ability to do anything about. And as to answering reviews, we tell it like it is truthfully. Most people appreciate that but for those that do not, well, sorry, but that's how we are and we can't change who we are.

Posted 2 years ago

“Superb in every way … completely recommend!”

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Posted 2 years ago

“small replacement parts for Kenwood mixer. Good stock and rapid delivery. Very happy.”

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Posted 2 years ago

“Product supply ...very good. Does the job. But I wanted a second item and can't believe you have a recorded telecon message saying you do not answer your phone ! Something very Irish going on in Kilmarnock?”

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Posted 2 years ago

We are all online now, since the pandemic the offices were closed, we all work remotely and that suits what we do much better. Phones are slower and less efficient to do what we do.

Posted 2 years ago

“Goods arrived on time and fitted pergectly. Thank you.”

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Posted 2 years ago

“Our goods have not yet been delivered. So I can’t comment.”

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Posted 2 years ago

“I found this to be the only place I could find the spare part I needed for my fridge/freezer. Fair price too.”

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Posted 2 years ago

“I sent a photograph of the part I needed and ordered your recommended part but it's the wrong piece. Partly my fault as I asked for the upper dishwasher tray but it's the wheel on the inside of the dishwasher that the tray slides along. I am disappointed”

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Posted 2 years ago

“The help in identifying the shelves was really good along with ordering the replacement parts. Unfortunately, one o f the lugs on the shelf was broken and the unit was returned for a replacement.”

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Posted 2 years ago

“Great customer service - very prompt email responses to help with what I was looking for. Technically aware. Would highly recommend the retailer!”

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Posted 2 years ago

“Unfortunately the part does not fit. I need to now sort out to return it There was no paperwork with the item.”

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Posted 2 years ago

“I wasn’t sure exactly which part to select but they advised and sent me the direct link to it Ordered and it came really quickly Thanks very much”

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Posted 2 years ago

“I found the parts a lot cheaper by going direct to Electrolux- hence the 2*”

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Posted 2 years ago

“Apart from a slight issue navigating the web site the process was generally quite good. Communication to confirm the part was correct for my fridge freezer was good. These days we have become accustomed to next day delivery or at least a quick delivery. This just took a lot longer than expected. But when it came it was the right part, good quality and, I believe, good value, so all in all am very happy.”

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Posted 2 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews