UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent Advice, very informative and customer focused. Thank you very much”

Helpful Report

Posted 6 months ago

“The part you advised me to buy was 3 times more expensive than the one that was showing on your website as being able to fit my fridge consequently no purchase made. I asked because again that was the advice given on website.”

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Posted 6 months ago

“Part for cooker hood ordered 3rd April but cancelled 31st May as not received despite regular chasing with the company. I was advised that the problem was with their supplier in France but at no time was I contacted first and it appears that there isn't a system in place to check on outstanding orders and to keep the customer notified. Refund received as agreed but at no time was I offered compensation for any inconvenience. I'll now have to find another supplier.”

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Posted 6 months ago

“I have not received my order weeks later. You never told me it was not in stock. I had to call you to ask. Up to now i have not received anything”

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Posted 6 months ago

“I am very happy with the product but got it to small my mistake. Am just enquiring the best way to do forward and get the product.”

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Posted 6 months ago

“I ordered a Door Shelf for my fridge on the 22/05/2024. I expected it to be dispatched not long after. Had to contact them on 27/05/2024 to say they are having problems and should be received and dispatched In the next couple of days. Still haven’t had a email to say it’s been dispatched. No communication unless I reached for it, won’t be using this company again that’s for sure”

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Posted 6 months ago

“Fantastic service, quick response to my enquiry and when ordered received within 24hrs . Can't get better.”

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Posted 6 months ago

“It hasn’t arrived, I ordered it on the 15 may. I have no idea where it is”

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Posted 6 months ago

“Sought advice relating to a Beko Fridge Freezer sensor on a Sunday, amazed to get a reply back Within a hour. Ordered the part which arrived within 2 days. Fitted it and the fridge freezer is back working. Great service would recommend.”

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Posted 6 months ago

“Having found someone to supply spares for a discontinued washing machine we were pleased to find them very helpfull in sourcing the parts we needed in speedy time. Would recomend”

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Posted 6 months ago

“Quick and efficient response”

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Posted 6 months ago

“I am still waiting to receive my order. It’s been over 2 weeks even though your website says it is in stock.”

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Posted 6 months ago

“Kenneth was most helpful advising me on a part for my oven. Gave me a lot more info & advice than he needed to.”

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Posted 6 months ago

“Excellent customer service - a problem I had recently was dealt with sympathetically & very quickly & satisfactorily resolved.”

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Posted 6 months ago

“Very prompt and efficient service”

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Posted 6 months ago

“I ordered a part for my freezer and it turned out they did not actually have it. They asked me if I wanted to wait 12 weeks but I didn't - so had to cancel and get a refund. A faff that I didn't need. Just don't sell things you don't actually have.”

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Posted 6 months ago

“Great cooperation. Guys from Whitegoods found the part that I needed in no time and a few days later my dishwasher was working again. Nice”

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Posted 6 months ago

“Not received the part yet”

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Posted 6 months ago

“Not recieved my item, was told 3 weeks been 2 months.”

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Posted 6 months ago

“Whilst UK Whitegoods were unable to source the spare part I required, I found them to be extremely knowledgeable, helpful and responsive. Would certainly use the again and recommend them to my family and friends.”

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Posted 6 months ago

UK Whitegoods is rated 4.4 based on 8,332 reviews