UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Very helpful, quick response time and when the parts arrived they were exactly what i wanted”

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Posted 3 years ago

“My enquiry for parts was handled in a friendly, professional way with almost instant responses to my questions. This is my second order and I would strongly recommend this company to anyone looking for spares.”

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Posted 3 years ago

“Excellent washing machine seal With huge saving on normal price Thanks for great communication too”

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Posted 3 years ago

“Superb Service. I was warned of a delay in availability of the part I ordered, and, within a very reasonable amount of time I have now received the item.”

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Posted 3 years ago

“Extremely helpful, was able to source me the correct part for my fridge.”

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Posted 3 years ago

“My first experience with Whitegoods. Very prompt and efficient response, I have no hesitation in recommending. Barry G”

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Posted 3 years ago

“Good delivery service. Would be better to let customers know a shorter timeline for delivery.”

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Posted 3 years ago

“Kenneth advised the part number I should order and it arrived correctly. Excellent service I couldn't have got the part without their help. Thanks”

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Posted 3 years ago

“excellent service ,will definitly keep your details in future , if i am in trouble i will contact UK WHITEGOODS”

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Posted 3 years ago

“Washing machine broke on the Friday ordered the parts I needed arrived Saturday all fixed within 24hours. Great service.”

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Posted 3 years ago

“Fantastic advice, product turned up the next day, worked perfectly and at a good price”

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Posted 3 years ago

“Very helpful with my enquiery”

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Posted 3 years ago

“Ordering process easy and good price. Had issue with carriers advised UK whiteboard of this they acted quickly”

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Posted 3 years ago

“Easy to deal with”

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Posted 3 years ago

“I HAVE NEVER RECEIVED MY ITEM THIS HAS BEEN WEEKS I HAVE SENT EMAILS TOO BE TOLD THAT I WOULD RECEIVE SOON WORST SITE OR COMPANY THAT I HAVE EVER BROUGHT FROM I DO NOT BELIEVE I WILL GET MY GOODS”

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Posted 3 years ago

“Kenneth was extremely helpful in locating the parts. Excellent service.”

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Posted 3 years ago

“I needed a part that was not on the listing on the website. I contacted them with the serial number of my appliance and a couple of photos. Within hours I was contacted and they had found the required part. It was easy to order and pay, and the item was delivered a couple of days later. Excellent service.”

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Posted 3 years ago

“Pros: there was a response to my query, it was very prompt and polite. Cons: that response was useless. I had already spent considerable time reading about the now obsolete Tecnik brand (including most recently on the ukwhitegoods website) and already encountered severe difficulty in sourcing parts. Hence, at the point where I am emailing the company to make an enquiry about a specific part (in the expectation that, being specialists, they may be able to go slightly further in giving advice as to where I might be able to source the item), it is dissatisfying to receive a stock answer stating that the brand is now obsolete, parts are difficult to source and signposting me to a link to the very same parts of the website I had already read in detail a couple of months before. I also had reservations about the company's stated return policy on the website. It left me with the distinct feeling that returning anything (if it doesn't fit) and getting a refund would be made very difficult - just my opinion of course but it certainly factored into my decision not to pursue other spare parts for non-Tecnik brands on their website. My advice? If the part you seek is readily available on their website and you don't mind the unquantified risk of losing your money if you return an unused part because it doesn't fit, go for it. UPDATE: I have just received an email from the company showing their reply to my review. To be very clear, I did not and do not know which website my review will appear on, I was in fact initially emailed a request asking me to leave feedback on my contact with ukwhitegoods by something called reviews.io (no-reply@reviews.co.uk). I was somewhat confused as to why I had received that unsolicited email as (as ukwhitegoods' reply points out) I had not bought anything from their website. I have never before read any other reviews about ukwhitegoods (on any website) hence have no knowledge of what other people's comments might have been. I do not know what a special custom order item is. Might I suggest that ukwhitegoods alter their processes so that an automatic email (which, in retrospect, is what I assume the initial email inviting me to review their service must have been) is not sent out to people who emailed them a query but did not buy anything? That way, 'non-reviews' need not be encountered. I thought I was being helpful by leaving feedback (which had not even crossed my mind to do) at all.”

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Posted 3 years ago

Thank you for your non-review of a service we didn't and could not provide and the spurious comments with no basis in fact or experience. That is commonly known as libel, just so you know. You bought nothing, have no experience of returns and are merely reading some people's comments mostly about special custom order items that cannot be returned so, at best your comments are ill informed. And as you rightly point out, the brand no longer exists, they went bust over a decade agoso there is no information or any support for it at all, anywhere. As we explained. And as we cannot check and verify any pars, we cannot recommend any.

Posted 3 years ago

“While I did not purchase from UK Whitegoods, I did inquire about a part and was pleasantly surprised by a quick and very friendly response from Mr. Ken Watt. I would certainly order parts from UK Whitegoods in the future.”

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Posted 3 years ago

“Cheapest drawers around. Good quality. Very please with items”

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Posted 3 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews