UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Looked on various sites for the correct part and only UK Whitegoods came up with the right one I needed.”

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Posted 1 year ago

“Absolutely brilliant...mended my fridge freezer the ONLY site I found on the net that actually really helped me ... temperature sensor replacement. Parts super fast delivery and very reasonably priced. Replied promptly to my email question too. 1st class. Thank you for keeping my fridge from becoming landfill.”

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Posted 1 year ago

“Made an enquiry which was dealt with promptly. Product no longer required.”

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Posted 1 year ago

“Excellent. Identified the parts I required & emailed the link of the items, so I could place my order. Quick delivery as well.”

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Posted 1 year ago

“Excellent communication from company. Arrived in good time,packaged well Would definitely recommend 👌”

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Posted 1 year ago

“Great service and delivery”

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Posted 1 year ago

“Although they could supply the part that I needed, I was impressed by the speed of their response. They also showed that they understood what my problem was and it was obvious yI was dealing with a knowledgeable person.”

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Posted 1 year ago

“I contacted UK Whitegoods via email as I didn’t have the option to call anyone. They responded really quickly but the info given in the email was very confusing due to the way it was worded. So as not to offend anyone I pretended that I had a reading issue and could they please explain in layman’s terms, and that if I could speak to them over the phone that it would be much easier for me to understand. However they proceeded to further explain about the part in another email but I still couldn’t understand exactly what they were saying. They didn’t offer a number to call on and neither did they call me on the number I provided even though it was clear that was what I wanted. As I couldn’t understand what I needed and they didn’t have the decency to call me, I decided not to buy from them. I then called another parts supplier, who was happy to talk to me, and managed to explain exactly what I need so I ordered from them instead, even though they cost me more. It’s a real shame for me and for UK Whitegoods, as after the chat with the other company I realised that UK Whitegoods did actually have the part I needed and it was cheaper, but because I couldn’t talk to anyone to get clarification, I didn’t get the part from them. In future I will call the other company directly if I need parts, as I have saved their number and thrown away the number for UK Whitegoods.”

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Posted 1 year ago

Despite the HUGE email you sent and several afterwards then this lengthy review and us giving you the exact part you needed but you were not sure what the problem was and you didn't want to wait on a special order part from Germany. Good luck to you but phones are a hassle and not suitable for what we do. We can't send you images, links and tech info down the phone all of which makes getting what you need much, much more accurate and faster than trying to work out what people say.

Posted 1 year ago

“Ultra fast response to my initial query (on a weekend), with a clear & accurate answer. Then shipped my part quickly, which was the correct part, an exact like for like replacement, which was fitted in seconds. Thank you UK whitegoods I will look forward to purchasing again from you in the future.”

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Posted 1 year ago

“excellent service very helpful would recommend”

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Posted 1 year ago

“Their reply was prompt and they quickly sourced the part I required. Recommendable.”

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Posted 1 year ago

“Replacement part for a NEF washer dryer. Part worked without issue and was cheaper to purchase from UK White Goods than from NEF. Will use again if I need spares for my home appliances.”

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Posted 1 year ago

“The staff onsite are very courteous and informative. Highly recommend”

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Posted 1 year ago

“Excellent service, part required for fridge freezer identified immediately via serial number. Ordered part on Friday, received Monday. Highly recommend, 10/10.”

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Posted 1 year ago

“Great company, I ordered hinges for the bottom storage door. They were not in stock, however they did manage to order some in. And the price was spot on, cant recommend enough.”

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Posted 1 year ago

“They didn't have my part, which is no longer made by Smeg, but they replied rapidly and helpfully. I would certainly recommend them”