UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“We were very pleased to find at UK Whitegoods the parts we needed for our fridge freezer which we have had for a number of years. It is now completely sound again.”

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Posted 1 year ago

“Very happy with the final result. Parts were dispatched very quickly although UPS got lost on their way. Your website made it easy to find the equivalent glass and did a great job in packaging.”

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Posted 1 year ago

“Part order of a dishwasher spray arm arrived in quick time after an initial glitch ( post office losing item)great service”

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Posted 1 year ago

“I needed a replacement oven glass for my Britannia (ILVE) Range cooker (which is now old). I gave UKW all the information it requested i.e model & serial no etc. I also sent photos. UKW identified the required part and recommended it. I paid in advance in May 2023. The part was delivered in October. It is clearly the wrong part i.e. not for this model. I explained this carefully in writing and with photos. UKW then wrote that a) it did not understand b) that there was only one part available c) the available part MUST be the right part. That was all nonsense/untrue. I found an alternative supplier. I am shocked by the firm's instant denials and callous indifference to (1) the facts and (2) the inconvenience caused i.e 5mths delay, aggravation and cost of return carriage.”

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Posted 1 year ago

The reply from our side was: No problem, and I saw your "review", thanks for that, I'll keep that in mind given you can't tell me from a blowout what part you need. So goodness knows who your "other supplier" is that can produce this mythical part that you have failed to identify. As I have said, that is the only panel for that cooker in that colour and the part you seem to want you can't buy as a separate part. You asked for an outer door panel, it was a factory order as I told you and took a time to come, as I told you. What you're holding us accountable for is what would appear to be your failure to identify the item required or, an inability to replace the part. I am more than happy to try to help you as I have done, at length across several emails but, to date, you've failed to answer the simple question of what part it is you need from the diagram I sent. Even though that is a factory part that is not returnable we have chosen to accept it and refund you, assuming it is as supplied so I cannot understand your attitude when I've done all I could to help you.

Posted 1 year ago

“The new control panel for my Elica stripe 60 works perfectly and was quite easy to fit. Would have liked delivery to be a bit quicker , ordered 13th October , and arrived 25th October.”

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Posted 1 year ago

“I’m very happy with the item as it is exactly what was needed and knowing that if I ordered the wrong part then I would have to pay for it as it couldn’t be sent back as a result. I contacted them straight after placing the order, just to be sure I’ve ordered the right part and they emailed me back really quickly with confirmation. Very happy with the service. Thank you”

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Posted 1 year ago

“Prompt delivery and item just as described. What more could you want?”

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Posted 1 year ago

“Excellent service, ordered pumps on Friday pm, arrived midday Saturday. Good replacement at a fraction of the cost.”

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Posted 1 year ago

“Unbelievable slowly delivering! I forgot what I ordered from you…if I be lucky,I will never order again from you!”

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Posted 1 year ago

“Parts were exact”

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Posted 1 year ago

“Very helpful staff.”

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Posted 1 year ago

“Very useful information. Unfortunately it was to say part was not available for a long time and I need something quicker. I have used Whitegoods previously to purchase items and find service very good.”

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Posted 1 year ago

“Excellent quick service. Found what I needed and I have ordered and waiting delivery. Thank you.”

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Posted 1 year ago

“Great service. Saved a wad of money repairing the element on my oven myself.”

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Posted 1 year ago

“Didn't have the parts”

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Posted 1 year ago

No, because it is obsolete so nobody has the part you need and haven't for several years. as we explained. But, thanks for your "review" and for blaming us for something that we've bog all control over.

Posted 1 year ago

“Excellent service selling quality part ( thermostat) for fridge . Price was fair and delivery was as promised”

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Posted 1 year ago

“Exactly the part required and easy to fit, light switch was temperamental at first but now resolved”

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Posted 1 year ago

“I could not order from you because I live in Germany and ypu do not deliver to Germany...I would have been responsible for all the expenses and would paid them...”

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Posted 1 year ago

As we explain, we no longer ship to EU countries and in fact, where we can ship to is very limited now, but that is due to factors over which we have zero control. The time and costs to ship to many places make it uneconomical to do and, we are no longer geared to or familiar with the processes involved as we don't do it.

Posted 1 year ago

“Excellent service and advice on part suitability.”

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Posted 1 year ago

“Very helpful staff. Easy to use website. Delivery was a bit slow, but the part did arrive undamaged and only 1 day late. I would shop here again.”

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Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,332 reviews