UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“I have not heard from anyone about my enquiry. Then again I was only looking for two bulbs for my Tecnik cooker hood.”

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Posted 4 months ago

“Quick reply to my enquiry. Unable to find part as its now de listed however still took time to reply”

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Posted 4 months ago

“I was surprised, how quicly the answer to my question came, and it was very, very helpful. Thank you very much!”

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Posted 4 months ago

“This is some kind of joke, I've been waiting for a part for a month and without any news. First you mislead customers that part is in stock, then that from 4 to 9 days, and it turns out that after a month there is NOTHING! Finally, the trouble of getting your own money back”

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Posted 4 months ago

“The drain pump for my Montpellier MD12INT60W dishwasher took longer than expected to arrive but UKW did offer a refund if required , and in the end delivered it by Royal Mail tracked 24 - so pretty good service. After fitting the pump, the machine is now stuck mid-cycle and I have no idea how to fix this! I'm writing this as a bit of a warning to others but please note this is absolutely no fault on UKW's part.”

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Posted 4 months ago

“The part supplied does not fit the freezer as specified on your website.”

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Posted 4 months ago

“A quick response but was not able to help with my query I would use again if I need help”

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Posted 4 months ago

“Good quick response.”

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Posted 4 months ago

“Spoke to a very pleasant and helpful gentleman who replied to my email quickly. If I should need anything else I would definitely use this company again. Thank you for your help Mrs Sandra Dean.”

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Posted 4 months ago

“SAM THE WHITEGOODS EMPLOYEE ANSWERED MY EMAIL REGARDING SPARE PARTS AND GAVE ME SOME GREAT ADVICE ON RELATED MATTERS. GREAT CUSTOMER SERVICE FROM SAM & WHITEGOODS.”

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Posted 4 months ago

“5star website and service, Ken is always very helpful and knowledgeable when find spare parts I need for appliances, would highly recommend”

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Posted 5 months ago

“Unfortunately on this occasion UK White Goods were not able to offer a part to repair my very old Bush dishwasher. Advice was offered and a Heath Robinson repair was used and I have a functional dishwasher up and running. So it’s not all bad. Thank you for the advice giving there are no parts available.”

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Posted 5 months ago

“Sorry, I can't actually review either the company or the product as it is on back order for approx 2 more weeks. I will update when I receive my order.”

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Posted 5 months ago

“Still not received my goods yet”

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Posted 5 months ago

“I received a personal written response after trying to place an order, to explain that parts are specific to the U.K. and numbers could not be matched for appliances elsewhere. That was fine, but it would have saved each of us a fair bit of time if such information were spelled out clearly on the website.”

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Posted 5 months ago

“I inquired about a part for a Baumatic oven which turned out to be obsolete and not available but I was very grateful for UK Whitegoods for trying to find it”

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Posted 5 months ago

“Friendly helpful service”

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Posted 5 months ago

“Excellent service and advice, I will be back!”

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Posted 5 months ago

“Excellent help & advice before I bought the parts. Quickly delivered. Great seller”

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Posted 5 months ago

“Sadly the part supplied was incorrect, whilst accepting there are many variants when it comes washing machine door seals, we had the model number and machine PNC and found our model amongst the list shown on the product page for the item ordered. Information regarding what products fits the different models is often copied across a wide range of suppliers and in many cases totally inacurate. Two other topline parts suppliers proved the product info they held online regarding what Blomberg seals fitted which models proved totally wrong. We have not returned the part supplied, but have spent three weeks tracking down the right part.”

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Posted 5 months ago

UK Whitegoods is rated 4.4 based on 8,332 reviews