UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Thermostat was in stock and super fast delivery via dpd, Well done.”

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Posted 2 years ago

“I enquired whether an item would fit my cooker and this was answered quickly. I ordered the same day and it was delivered within a couple of days. A great service. I only found the company by chance, but I would use them again and can recommend them.”

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Posted 2 years ago

“Excellent advice and service from the sales service team, would recommend to anyone”

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Posted 2 years ago

“Needed a new timer for Indesit dryer, as it was running way too fast. As usual Whitegoods price was much better than the competition. Again. Easily found what I needed and received 3 days later. Job sorted.”

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Posted 2 years ago

“Ordered on the Friday , late I admit , but had no response after . Contacted Tuesday no reply , contacted Thursday/Friday , still no response . Glad I used PayPal for payment who refunded me.”

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Posted 2 years ago

We have had no communication from this email address. Not a single email. But that order has now been cancelled and refunded for you.

Posted 2 years ago

“Didn't have the part as it is discontinued and no longer available, but fast and courteous service to advice me”

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Posted 2 years ago

“First item I've bought from the company. Was led to believe items required (filters for Elica hood) would be the same/ similar. They're not but not worth the time/ energy to return as not expensive”

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Posted 2 years ago

“Excellent communication. Even replied on a Sunday. Been using them for many years with good support however, recently found incorrect information on their website for a replacement part.”

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Posted 2 years ago

“Excellent service …I made a mistake and ordered the wrong item ..they immediately cancelled the order and refunded me with no problems Would not hesitate to use again and will definitely recommend them”

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Posted 2 years ago

“Choice of parts online was very good and easy to find the correct part for my appliance. Dispatch took a couple if days, but the part was received within a week of ordering, and was a genuine manufacturers part as expected.”

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Posted 2 years ago

“Bought new door shelves for my fridge. Good quality and arrived very well packaged.”

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Posted 2 years ago

“Great service, good quality products”

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Posted 2 years ago

“Prompt Service, product does exactly what I wanted it for”

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Posted 2 years ago

“Excellent service, drawers are exactly the same as the broken ones. Deliverer so quickly too. Thank you”

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Posted 2 years ago

“Informative and a quick reply”

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Posted 2 years ago

“The part was identified, ordered and supplied. So far great. It will be a few weeks before I visit my daughter and try to fit it. Fingers crossed for that.”

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Posted 2 years ago

“Amazing service. from the start, Whitegoods were very thorough with ensuring that the item i had ordered was the correct part for the correct machine which was a real help. fortunately, it was and the part arrived in under a week from order a lot quicker than had been estimated. It fits perfectly. If i need to order a new part again whitegoods will be my preferred go-to site. thank you”

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Posted 2 years ago

“Part arrived very quickly and as expected and the price was good when compared to other providers. Would have given 5 stars but the communication wasn't great until the part actually despatched and a small brief of when they expected to depsatch would have been useful.”

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Posted 2 years ago

“The support I reviewed from Kenneth Watt was really great. Thank you”

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Posted 2 years ago

“Delivery took over a week, poor really when obviously you need the part asap”

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Posted 2 years ago

Maybe don't use the free shipping option then, which is stated to take 3-9 working days to deliver on. Which is clearly stated as best suited for non-urgent items. Especially so on a 3-9 ETA part anyway so, three days minimum.

Posted 2 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews