UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered my spare part two weeks ago and I am still waiting for it”

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Posted 10 months ago

“Very fast and helpful response.”

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Posted 10 months ago

“Good fast”

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Posted 10 months ago

“Spot on piece of kit thank you”

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Posted 10 months ago

“Accurate advice, quick delivery, reasonable price.”

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Posted 10 months ago

“Easy to order,confirmed it was the right part,and delivery was excellent.”

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Posted 10 months ago

“The original bottle shelf I ordered arrived but was damaged but after a short e mail reporting this was soon rectified.”

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Posted 10 months ago

“Very helpful staff. Thank you”

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Posted 10 months ago

“I am very satisfied with how quickly I got a response relating to my search for parts. The person who responded was very helpful even if the part was not available. I am very grateful for your help.”

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Posted 10 months ago

“Wrong part!! Despite checking model number the part was way too small. No way it could ever fit that model. It was 15cm too small!!!!Still waiting for a refund”

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Posted 11 months ago

“I ordered a part for a door for a SMEG cooker, and paid fastest delivery. Then I managed to smash a glass panel on the door when I stripped it down. So I ordered that on a separate order, again paying fastest delivery. It wasn't immediately apparent that you don't stock these parts, but order them in. I inquired on your inquiry form after a few days, and you told me this. A week later I inquired again. You said the parts were arriving that day. The parts were delivered together after 14 days. The service was mostly good. The parts were correct and fitted perfectly. They were excellently packed. It would've been nice for the communication to have been more proactive. And I paid £9 twice for fast delivery. One dispatch, £18. That sticks in the throat a bit.”

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Posted 11 months ago

“Was not advised when ordering that the item was out of stock. Had to contact them, and now I'm still waiting for the part. Not a great experience!”

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Posted 11 months ago

“Dreadful service. Have not even received the item after 3 weeks & no further forward when contacting the company”

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Posted 11 months ago

“Part hasnt arrived yet!!!!”

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Posted 11 months ago

“Good price for a part. Long waiting time for delivery although I paid extra for 3-5 days courier service. After I contacted the company, I received reply that part has to be specially ordered. I wouldn’t mind if I would be informed about longer waiting time in advance. Genuine part, working ok.”

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Posted 11 months ago

“UK Whitegoods found a very old replacement part for my cooker hood. Thank you.”

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Posted 11 months ago

“Part arrived swiftly. Great communication with this company. Dealt with any problems I had. Thank you Kenneth Wade.”

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Posted 11 months ago

“Delighted with my replacement part for my extractor above my hob. Better than the original! Easy to order and delivered quickly.”

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Posted 11 months ago

“Item didn't arrive. Enquired to as where it was and was advised the item was lost in delivery. Was told another was being sent out and this didn't arrive/wasn't sent. Enquired and asked for a refund which was sent in a couple of days.”

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Posted 11 months ago

“Ordered a part thay was put of stock, only found this out after contacting whitegoods, still awaiting delivery, poor customer service should never have sold this if it was out of stock.”

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Posted 11 months ago

UK Whitegoods is rated 4.4 based on 8,332 reviews