SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,759 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,759 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very heavy and suck bit not great”

Helpful Report

Posted 1 week ago

“I love the company and It's a lovely looking bottle that I got. But my water hasn't stayed cold for 12 hours. Such a shame as I had high hopes for this bottle.”

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Posted 1 week ago

“Having used my cup a few times I know find it is starting to leak from the lid so has to be carried in hand everywhere and cannot be put in a bag”

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Posted 2 weeks ago

“Disappointed with my purchase not worth £20 went down to £16 as soon as I brought it,and no flip up sippy part to drink from have to undo like a bottle,havnt even used it,have it back if you want it”

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Posted 1 month ago

“Both bottles are broke one doesn't keep drinks cold anymore and the is leaking so I think I have wasted my money in not impressed with them at all”

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Posted 1 month ago

“Order process was fine, but delivery not so good. Item was ordered in good time to serve as a gift for a birthday, but due to Royal Mail ineptitude (appreciated this is not Sho!) the item was delivered almost week after order. Then, to make things worse the brush that was ordered was not in the delivery, yet the invoice slip suggested otherwise. Still waiting for the brush to arrive!”

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Posted 2 months ago

“Emailed about noisy straw that I can’t sort out myself. They did reply but when I replied back nothing since”

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Posted 2 months ago

“Order arrived incomplete , emailed to customer service to inform. Im still waiting for order to be completed. Product looks fine”

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Posted 2 months ago

“I'm upset I ordered 2 only received one of the food flasks I've had an apology and sending the other one out they were presents for my sons still waiting for the other one hope it arrives soon it should have arrived ASAP to be honest”

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Posted 2 months ago

“Every time I try and order from SHO, the order gets cancelled immediately with no explanation. Very frustrating as I have lived my SHO products in the past”

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Posted 2 months ago

“I bought 3 water bottles, one for each of my children. My one year old threw hers out of the stroller the day after they arrived and cracked the lid in half. Obviously, I understand it was her fault but thought since I’d just spent £60 on three water bottles, Sho might’ve replaced it for her with it being a day old. I was disappointed with their response basically saying no but I could buy one. I will but I thought it was reasonable to ask for one as a gesture of goodwill, given it was brand new. Never mind, the water bottles are good and keep water cool whilst the children go about their daily activities.”

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Posted 3 months ago

“Product was good but too many unsolicited marketing emails, even after I unsubscribed, mark them down.”

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Posted 3 months ago

“I love the water bottles, but this cup is really disappointing. Doesn't fit in the car, after a few uses it's really hard to keep the inside looking nice and the drink doesn't stay very hot for long. Bought as a treat for myself but would not recommend or buy for others. There are a lot better thermos cups available.”

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Posted 3 months ago

“Very disappointed in this product. Leaked everywhere while tucked in my arm walking to the car and then while in car. Requested a return and I’m told to video it…..like I’m lying! Dealing with enough right now after losing my dad so no, I won’t be videoing it. When told them that they just send care instructions. Absolute joke. Never experienced anything like it from any other company I’ve returned too. Shocking customer service. Cup is in the bin!!”

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Posted 3 months ago

“I'd love to leave a review, but I have not received my order yet.”

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Posted 3 months ago

“The bottles are lovely and have great designs but I’m not sure if the straws are too long or something but my kids can’t drink out of them. It’s like the straws are blocked (but they’re not) Really disappointed”

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Posted 4 months ago

“A little disappointed… soup only stays lukewarm I fill with boiling water first to retain heat”

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Posted 4 months ago

“Love the look of the cup HATE the push on lid - not secure and comes off - very disappointing - would have preferred screw lid.”

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Posted 4 months ago

Hi Gillian, Thank you for sharing your feedback with us. I’m sorry to hear that you’re disappointed with the lid on your cup. We understand how frustrating it can be when a product doesn't meet your expectations. I will pass your comments across to our design team and they will definitely take this into account as we continue to improve our products. If there's anything else you’d like to discuss or if we can assist you further, please don't hesitate to reach out. Best wishes, Ellie

Posted 4 months ago

“Absolutely gutted with this cup, I’ve had the same Sho cup for 5 years and it was starting to look scruffy so as a big leopard print lover I thought I’d treat myself to the black one, especially since it has a sealed lid - my old one didn’t. However my cup of 5 years keeps my coffee hotter than this one! I’m not sure if mines faulty - but I’m lucky if it keeps it hot for 1hr - luke warm yes, hot No! Really really disappointed. Looks the part but failed me on the keeping my morning coffee hot and as a practice nurse I thought this would be ideal to keep my drink hot through my morning clinics. Sadly I thought wrong.”

Helpful Report

Posted 5 months ago

Hi Becki, Thanks for your review and for your feedback. This doesn't sound quite right - have you reached out to our support team via support@shoreusable.com at all? They'll be able to get to the bottom of this for you :) Best wishes, Ellie

Posted 5 months ago

“When coffee in my cup and lid screwed on it leaks . In moving car”

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Posted 5 months ago

SHO is rated 4.8 based on 28,759 reviews