SHO Reviews

Name: SHO
Rating: 4.79

4.8 Rating 28,098 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn

Katie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor customer service. Purchased a bottle in January (one of many) only used afew times a week for cooled boiled water. Send the 'chief happiness' officer photos of an issue with the bottle to be sent away to do a deep clean. I own several bottles/products from sho that get used for more than water and have never had this issue yet it got blamed on build up and cleaning. I completed several deep cleans and the issue remains. Obviously a faulty product but offered no refund, replacement or even discount. Needless to say after many years I will take my money elsewhere now.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for your feedback and review. I've had a look over your emails and unfortunately it does look like your bottle needed a deep clean to remove the hard water build-up in your bottle. I can see that there was an improvement after your first deep clean from the photos you popped across. I'm afraid some stubborn build-ups can take a couple of deeper cleans to be completely removed but you if you follow the cleaning steps we've advised you to complete then your bottle should return to full working condition. Unfortunately, hard water build-up which has occurred with use under our Lifetime Guarantee, as this is not considered a fault with the product. We do genuinely appreciate your support over the years, and I’m sorry that this has impacted your view of us. If there's anything else you’d like to discuss or if you need further cleaning guidance, please don’t hesitate to get in touch. Best wishes, Ellie

Posted 1 week ago

“I will never buy again as it’s utter rubbish my water went cold very quickly in just 2 hours. Then when I put a complaint in they said fill it again with hot water and wait 12 hours so I did that and told them the water was again cold!!! But since then I’ve had no response off the company so NO I wouldn’t recommend them.”

Helpful Report

Posted 2 weeks ago

“Sadly, not a product for me. Didn’t fit in car cup holder, lid didn’t screw on so leaked easily and the drink hole was too large. Wanted to like it but it ended up in the bin after one use.”

Helpful Report

Posted 4 weeks ago

“The lid leaks every single time of use. Not happy with the purchase do not recommend”

Helpful Report

Posted 1 month ago

“Bought this thermos based on reviews, first time soup was barely hot after 7 hours and I put it boiling hot in the thermos. Today I warmed thermos with hot water before putting boiling hot soup and after 6 hours at 120 it was warmish but not even hot. Won’t be using again!”

Helpful Report

Posted 1 month ago

“Arrived damaged packaging and was a gift took days to resolve and still not great , also they delete bad Facebook reviews , spent near 90 pound and service was terrible , must say products are good if service was better”

Helpful Report

Posted 1 month ago

“Received a damaged bottle with no straw, contact customer services but not easy to deal with , long waits for responses and still not happy with their service. Very disappointing as had heard great things about them.”

Helpful Report

Posted 1 month ago

“Do not recommend as the food does not stay hot as it should either that or I was sold a dodgy food flask”

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Posted 1 month ago

“Atrocious customer service - faulty goods and no resolution!! Avoid”

Helpful Report

Posted 1 month ago

“I asked for customization which includes 2 emojis and one alphabet, but I got the product only with one letter. If the emojis customization is not possible, at least it should be mentioned or informed prior. I order the product to gift it to someone, but now how can I give it.”

Helpful Report

Posted 1 month ago

“Really disappointed with this purchase. Not leakproof so always beed to carry carefully, uncomfortable design for drinking second half of cup, thick rim and not able to put in dishwasher. Read the blurb before buying!”

Helpful Report

Posted 1 month ago

“Don’t rate it does not keep food hot your lucky to have it Luke warm very disappointed”

Helpful Report

Posted 1 month ago

“Was expecting great things from this but really disappointed, simply does not keep my drinks warm. Bought in 3 colours and all 3 don’t function as stated. Very light weight. Kid could do with being more secure.”

Helpful Report

Posted 1 month ago

“Bought the flask and definitely would not recommend. Tried numerous different things piping hot and few hours later was luke warm which was very disappointing. Bought bottles and they r absolutely fantastic but wouldn’t get another flask.”

Helpful Report

Posted 2 months ago

Hi Gillian, Thanks for your review. I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, our team will be able to look into this for you. Best wishes, Ellie

Posted 1 month ago

“Terrible product that does not work. Customer service is useless, patronising and not bothered in the slightest about being accountable for how poorly made their product is ( Claix cup. ) no resolution provided and had to escalate to Citizens Advice.”

Helpful Report

Posted 2 months ago

Hi Katherine, Thanks for your feedback and review. I can see that you've reached out to our customer service team regarding your Calix leaking. I'm sorry to hear that the Calix wasn't what you were expecting. Unfortunately, you have misunderstood here and the Calix is only splash proof rather than 100% leak proof so your product is performing as advertised. This advice is included on our website on the Calix product page & in our FAQs. However, it seems like you may have missed this. We’re sorry for any confusion. If you have any questions or need additional help, please don’t hesitate to reach out. Best wishes, Ellie

Posted 1 month ago

“I feel they have mis-sold the Calix cup.. The advertising shows people filling the cup straight from the kettle, making hot chocolate and then going off to the woods.. Nowhere in the adverts do they tell you that you have to wait at least 20 minutes before putting the lid on for the water to get cold enough to put the lid on.. They don’t honour the guarantee..”

Helpful Report

Posted 2 months ago

Hello there, Thanks for your review and for your feedback! I'm sorry to hear that the Calix wasn't what you were expecting. Unfortunately, the steam from higher temperatures can cause the lid to lift a little which can then lead to leaking. We'd recommend either leaving the lid off until your drinks have cooled slightly or leave the slider open to act as a steam release to prevent this if you're intending on using boiling hot water inside the cup. This advice is available in our FAQ section, on the underside of the Slider Lid, and on the instructions card that comes with the product. Our Lifetime Guarantee covers faulty products and manufacturing defects. Unfortunately, it doesn't cover non-faulty products and user error. We always aim to be transparent, and we’re sorry for any confusion. If you have any questions or need additional help, please don’t hesitate to reach out. Best wishes, Ellie

Posted 2 months ago

“Unfortunately my sho hadn’t showed up or been delivered and it was for my daughters birthday on Saturday just gone - very disappointed”

Helpful Report

Posted 2 months ago

Hi Eve, Thanks for your review! I'm really sorry to hear this. I can see that you've since been in contact with our support team who have arranged for a replacement to be sent out for missing order which was delivered over the weekend. I do apologise for the delivery issues here! I hope you love your order but if you do have any issues, please let us know. Best wishes, Ellie

Posted 1 month ago

“i bought the reusable sports bottle that said it keeps drinks hot for 12 hours . very very poor as drink isnt even still hot after 2 hours despite pre-wrming the bottle . i have a £3 one that keeps it hotter for a lot lot longer”

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Posted 2 months ago

“Order never arrived and unable to track. Have tried contacting for assistance but no reply. Items due to arrive two weeks ago.”

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Posted 2 months ago

“I’m sad to say I can’t leave a very good review. I had the sports bottle for Christmas in a beautiful dusky pink. Took it to school (I’m a teacher) and had it on the carpet next to me whilst I was leading a circle time. The bottle was accidentally knocked onto its side and the lid split/cracked. I assumed it must be faulty as it was such a small knock to cause a crack. I contacted customer services who refused a replacement but said I could have 20% off a new lid or bottle. Then found out they don’t do a replacement lid in the dusky pink colour so I’ve now got a bottle with a different coloured lid. I realise in the grand scheme of the world this is not a massive problem but I’ve never had a ‘posh’ water bottle before, I’ve only had cheap supermarket bottles so I was really excited to get a fancy one for Christmas. A real shame to be left so disappointed, I’ll stick to the supermarket ones in the future I think.”

Helpful Report

Posted 2 months ago

SHO is rated 4.8 based on 28,098 reviews