SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,762 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

Write Your review

Tell us how SHO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service. Emailed to say I still hadn’t received my order and no one replied. Placed my order on 28th June as wanted the cup got my holidays on 18th July. Once placed, I found out there was a delay on it due to one piece not available until 10th July. Still waiting and now won’t be here on time to take on holiday. Very disappointing as have bought a variety of items before.”

Helpful Report

Posted 11 months ago

“I have lots of SHO . Originally they were very good products with exemplary customer service. My latest purchase was faulty so I'm returning it. They seemed more concerned about the manufacturer than the customer experience. The design & idea is great but I've had no assurance that the latest design can be quality checked before being sent out. Reluctantly, I won't purchase a SHO product again”

Helpful Report

Posted 11 months ago

“It's been more than 2 weeks now and I still havn't recived my order. I look "track my order" every day but there is nothing new. I'm starting to worry...”

Helpful Report

Posted 1 year ago

“More than 2 weeks since I made the order and i still haven't received the products. Also, the courier website does not provide a lot of updates as to where the product arrived. Disappointed.”

Helpful Report

Posted 1 year ago

“My order was delivered to the wrong address and I was told that as it wasn’t my fault I’d have a replacement order sent out. I’m still waiting for the replacement order to arrive.”

Helpful Report

Posted 1 year ago

“Mystery gift was shocking very doom and gloom navy plain water bottle and black straw lid disgusting never make u feel happy with these doom& gloom colours”

Helpful Report

Posted 1 year ago

“My order has been charged with an extra 23eur, when it was supposed to be a free delivery. Never received a reply from their customer service.”

Helpful Report

Posted 1 year ago

“Brought 3 water bottles and a straw lid. My son used the straw lid and after one day of use the straw snapped off. After sending a photo to the company they refused to replace the lid for me saying that it wasn't broken when it clearly was. Very upset to spend so much money on what I thought would be a quality product.”

Helpful Report

Posted 1 year ago

“Still wistinf for the them to get back to me from missing parcel 2 weeks later then want me to review idiots”

Helpful Report

Posted 1 year ago

“Message from sho 12 2023 hopefully you have used the food flasks we delivered. I sent these back as not wanted as gifts .I have explained where they were returned From This cost £40 Most disappointing service ever .”

Helpful Report

Posted 1 year ago

“Still havent received my order. It’s been more than 3 weeks.”

Helpful Report

Posted 1 year ago

Hi Mirto, Thanks for your review. I'm really sorry to hear this. I've had a look into this for you and I can see that your order was sent out on the 5th April (the day after you placed your order) but it got held up with Greek customs for a week once it reached your country. I do apologise for this. Unfortunately, customs checks are outside of our control but I can see that your order has now been released and a delivery attempt has now been made so you should receive your order very soon. If you do have any issues with your order, please pop an email across to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 1 year ago

“The pacto smaller cup does not fit into any standard cup holder which makes it completely useless as a portable cup. The response from customer service was extremely unhelpful - they told me to buy a cupholder extension from Amazon!! Won't be buying any further products on this basis which is a shame as I use water bottles all the time and was interested in the food flask but will go elsewhere now.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review. I'm sorry to hear that you're unhappy with the shape of the Pacto. Unfortunately, this is too large to fit in the average sized cup holder which is with we do not advertise this on our website. However, all of our product dimensions can be found on our website if you're unsure. I can see that you've been in contact with the customer service team regarding an exchange. Unfortunately, as outlined in our Return Policy, we can only accept a return of a product that is 100% unused or washed out due to hygiene reasons. As you've already used your Pacto, we cannot accept this back for a return or exchange. Apologies again for any inconvenience caused. We did offer advice about a cup holder extender so you could still use the Pacto in a car cup holder, as you intended, as many of our customers use one with a lot of success. If you have any questions, you're more than welcome to reply on the email thread. We're here to help :) Best wishes, Ellie

Posted 1 year ago

“For the first time I was disappointed with SHO. Returned the bottle which was never delivered, I had to go and pick it up from the depot and then send it back.”

Helpful Report

Posted 1 year ago

Hello Grace, Thanks for your review and I'm sorry to hear that you've had an issue with Royal Mail. Unfortunately, it does look like they were unable to attempt a delivery on your order on the first attempt but I can see that this was taken to your local delivery office so you could arrange a collection or redelivery instead. Apologies again for any inconvenience caused. I can see a refund has now been processed for your order. I'm pleased you've otherwise been happy with your other orders with us and hopefully this hasn't put you off from ordering with us again in the future. If you have any questions, please pop an email across to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 1 year ago

“I bought two guzzlers from sho, after having them less than a few weeks, one of the handles has cracked. It was not dropped, or thrown. I was beyond shocked, I kept it in the same place in my rucksack that I kept my very cheap (shein!) bottle for ten months prior. I contacted sho, and the response seemed to not care. I wasn't asked how the damage had happened, a photo and f the damage or anything- just that it wasn't covered and they didn't have any replacement lids. I'm really disappointed with both the quality and the lack of customer service, especially as I see Sho products of being premium quality.”

Helpful Report

Posted 1 year ago

“Bought two childrens bottles with straw attachments. One of the lids was dropped after its first use and broke instantly. I was honest about the lid being dropped to customer service who have refused to replace the lid despite the product being under under 3 days old. Clearly not sturdy enough for any regular use, or this was a manufacturing fault as I've never had any issues with similar products from other brands. It's a shame as the designs are great for kids.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review and I'm sorry to hear this. Unfortunately, accidental damage is not covered under our Lifetime Guarantee. Apologies again for any inconvenience caused. A drop can damage the lid, especially when it's attached to a full bottle as it'll have the added weight of this too. Unfortunately, this can happen if it's dropped on the 3rd day or the 100th day - it's all down to how it lands, what height is was dropped from and how full the bottle was at the time. It does sound like you've been unlucky here to have dropped it within the 1st week of receiving your order. I can see that we've offered a discount code on a replacement Straw Lid as a gesture of goodwill but you've turned this down. You're still more than welcome to take us up on this offer if you change your mind. If you have any questions, please let me know. Best wishes, Ellie

Posted 1 year ago

“Ordered a Pacto for Christmas, loved the colour and style! When it came, it was alot rounder than expected and didn't fit in either car holder! Also, the generic lid you get is a plastic/clear one with no hole plug, so a hot drink just spills out everywhere, also not (which ours did). Fine, ordered a new lid which had a slide cover, there is no screw attachment so the lid is not safely secure on the cup (compared to other competitors) who all have screw lids! Anyway, gave up the ghost and bought a different brand! Ordered via Amazon originally and the lid via the site directly! Wife complained directly and they were very passive about it all.”

Helpful Report

Posted 1 year ago

Hello Adam, Thanks for your feedback. I'm ever so sorry for any confusion when ordering the Pacto. At the time of your order, they did come with our older open sipping style lids. I can see that you purchased one of our closable Slider Lids to go with your Pacto? Unfortunately, these are not advertised as leak proof but they are splash proof so it is normal to see some leaking when using this lid. Apologies for any inconvenience caused. Best wishes, Ellie

Posted 1 year ago

“I ordered my items but accidentally entered my old address which is over 4 hours away from me now, the delivery was accepted by them, when I contacted customer service they said there was nothing they could do, I contacted where it had been delivered and they said they returned it to sender, when I told the company this they said they would contact me when they received it. I still haven't had any contact from the company, I know it was my mistake but being a big company I would expect a better resolution to this problem as this has happened once before with a different company and they refunded my order straight away and told me to re order to the correct address. I really liked the product but this experience has put me off ordering again”

Helpful Report

Posted 1 year ago

Hello Nadia, Thanks for your feedback. Unfortunately, we're unable to retrieve an order once Royal Mail has delivered it. Apologies for any inconvenience caused. It is my understanding that you did not reach out to us until after your order had already been delivered to the incorrect address that you provided us with upon checkout. Had you contacted us before your order left us, we would have made every effort to rectify this for you. We have not yet received the order back from the new recipients at your old address but we will of course be in contact with you to arrange a refund or redelivery if/when this has been received. Best wishes, Ellie

Posted 1 year ago

“Fast delivery, but disappointed with the food flask. It did not meet my expectations”

Helpful Report

Posted 1 year ago

Hi Catherine, Thanks for your feedback. I'm really sorry to hear that you're having issues with your new Food Flask. Please pop an email across to support@shoreusable.com and we'll be able to, first make sure it's working as it should, and provide you with some tips on how to get the maximum heat retention out of it. Best wishes, Ellie

Posted 1 year ago

“Being sent back as the bottles with straw kids u can tick and chose colour, but then u get the screw cap bottles. Support says u can’t get straw lids for them bottles as an option, well was an option 4 bottles being sent back Will not use Sho again”

Helpful Report

Posted 1 year ago

Hi Nicky, Thanks for your feedback. Unfortunately, the Straw Lids do need to purchased separately when ordering the Original 2.0 Bottles. Apologies for any confusion caused. I can see that you've been in contact with our support team and they have explained that you did not add the Straw Lids to your order so it is correct that your bottles have come with the standard screw top lids instead. However, I can see that you've successfully completed your return and a refund has been issued. If you ever have any questions, please pop an email across to support@shoreusable.com. Best wishes, Ellie

Posted 1 year ago

“Postage was a nightmare! Took a week to deliver despite start 2/3 days. When I emailed I was just fobbed off. I wasn’t impressed with the customer service sadly.”

Helpful Report

Posted 1 year ago

Hi Justine, Thanks for your feedback. I do apologise on Royal Mail's behalf for the slight delay on the delivery of your order. We allow 1-2 working days to process and dispatch an order and then Royal Mail aim to deliver them within 2-3 working days. Unfortunately, it did Royal Mail an extra day to deliver your order due to an issue with the delivery office in your local area. Apologies again for any inconvenience caused. Despite this, I hope you're getting on well with your SHO products and if you have any questions, please pop an email across to support@shoreusable.com. Best wishes, Ellie

Posted 1 year ago

SHO is rated 4.8 based on 28,762 reviews