SHO Reviews

Name: SHO
Rating: 4.79

4.8 Rating 28,105 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 2 of these bottles for my 3 year old daughters thinking they were leak and spill proof as is stated on the website. These bottles are not leak or spill proof They spill all down the front of the kids once they tilt them to drink from them and they have leaked all over my sofa when left lying down. I got into the company and they have just given excuse after excuse! They don’t want to know. Have even said that it is recommended to hold the bottles upright when drinking from them. Tell that to a 3 year old. Do not waste your money on these bottles Hugely overpriced and useless product along with useless customer service The company have now gone and blocked me from their facebook page because I left negative reviews Great customer service!!! NOT”

Helpful Report

Posted 7 months ago

“Took longer that stated and then was completely wrong order, clearly no one had taken the Time to match the inside receipt to the outside address label. Received one item that was wrong and 4 correct items missing, Custoner service ? Wait 2-3 days or so for them to be bothered.”

Helpful Report

Posted 8 months ago

“Second guzzler bought & this one is faulty. It’s near impossible to suck through the silly plastic straw as there seems to be some kind of blockage/issues with suction. I emailed Sho, got a reply after 3 days just asking me if I’d checked the bottle for any obvious faults, or course I did! That’s it, no further communication or resolution from Sho. Before this, I had was sent a faulty halos that continuously leaked and lid was not sitting flush, they sent me a replacement lid and silicone rim for lid. Still leaking and not closing properly. I disposed of in the end as it was not fit for purpose. There was no offer of return and refund on their faulty goods whatsoever. The customer service is very poor also. I was a big fan/customer of Sho but recently, both the quality & price is both as dreadful as each other, will be taking my custom elsewhere from now on.”

Helpful Report

Posted 8 months ago

“I would love to be able to leave feedback but haven’t received any of my order”

Helpful Report

Posted 8 months ago

“Since 1st March 2024 I’ve purchased three Guzzlers. 2 at 950ml and one at 1.9L. The lid on one of the 950ml ones was leaking, and after sending video evidence to Sho, they issued a replacement. The other 950ml one then began to show signs of corrosion on the inside of the flask. After sending the required photographic evidence to Sho, they issued a replacement. Soon after, my son dropped one of the 950mls, and a section of the lid snapped off. As this was our fault I was happy to pay for a replacement, but was informed by Sho that they don’t sell replacement lids and don’t have any spare in stock. How strange. A couple of weeks later and the 1.9L flask is dropped, and the lid snaps in exactly the same place as the other one. I now begin to question a design flaw as the similarity in the breakages is uncanny. It should be noted that these drops are on our kitchen lino, not solid ground. On top of this, the Guzzlers dent and chip very easily, we already have several larges marks and dents. I’m actually ok with this, life happens and wear and tear is to be expected. But overall, I now have one functional flask out of the three I purchased, and which I paid £92.99 for. At that price, for three flaks I expect a good amount of years worth of use. Not a couple of months with multiple issues and only one now working. We have other Sho products and liked the brand up until now. Shan’t be buying any more.”

Helpful Report

Posted 8 months ago

“Lid not leakproof”

Helpful Report

Posted 8 months ago

“The last 3 items I have bought from you all leak. I’m still waiting for a response to my complaint from a while ago. All in all very disappointing”

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Posted 8 months ago

“Rubbish bottle not as advertised, previously loved all bottles I’ve bought. Terrible customer service. Will not use sho again”

Helpful Report

Posted 8 months ago

“Please be aware all - check your bottles! SHO refuse to refund faulty bottles and have very poor aftercare. Currently on holiday with a brand new bottle with a broken seal and they won’t refund so I can buy a new one locally - just send a seal thousands of miles away. So I’ll have to buy a new one! Stick to the ones without seals.”

Helpful Report

Posted 9 months ago

“The new xl tumbler is poor quality and the straw won't last being plastic. . Metal would have been better . What happens when the straw is no good anymore”

Helpful Report

Posted 9 months ago

“Dreadful customer service. Emailed to say I still hadn’t received my order and no one replied. Placed my order on 28th June as wanted the cup got my holidays on 18th July. Once placed, I found out there was a delay on it due to one piece not available until 10th July. Still waiting and now won’t be here on time to take on holiday. Very disappointing as have bought a variety of items before.”

Helpful Report

Posted 9 months ago

“I have lots of SHO . Originally they were very good products with exemplary customer service. My latest purchase was faulty so I'm returning it. They seemed more concerned about the manufacturer than the customer experience. The design & idea is great but I've had no assurance that the latest design can be quality checked before being sent out. Reluctantly, I won't purchase a SHO product again”

Helpful Report

Posted 9 months ago

“It's been more than 2 weeks now and I still havn't recived my order. I look "track my order" every day but there is nothing new. I'm starting to worry...”

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Posted 9 months ago

“More than 2 weeks since I made the order and i still haven't received the products. Also, the courier website does not provide a lot of updates as to where the product arrived. Disappointed.”

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Posted 9 months ago

“My order was delivered to the wrong address and I was told that as it wasn’t my fault I’d have a replacement order sent out. I’m still waiting for the replacement order to arrive.”

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Posted 9 months ago

“Mystery gift was shocking very doom and gloom navy plain water bottle and black straw lid disgusting never make u feel happy with these doom& gloom colours”

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Posted 10 months ago

“My order has been charged with an extra 23eur, when it was supposed to be a free delivery. Never received a reply from their customer service.”

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Posted 10 months ago

“Brought 3 water bottles and a straw lid. My son used the straw lid and after one day of use the straw snapped off. After sending a photo to the company they refused to replace the lid for me saying that it wasn't broken when it clearly was. Very upset to spend so much money on what I thought would be a quality product.”

Helpful Report

Posted 11 months ago

“Still wistinf for the them to get back to me from missing parcel 2 weeks later then want me to review idiots”

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Posted 11 months ago

“Message from sho 12 2023 hopefully you have used the food flasks we delivered. I sent these back as not wanted as gifts .I have explained where they were returned From This cost £40 Most disappointing service ever .”

Helpful Report

Posted 11 months ago

SHO is rated 4.8 based on 28,105 reviews