SHO Reviews

Name: SHO
Rating: 4.79

4.8 Rating 28,105 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leaks on lid and drinking spout. Asked for refund they request video ridiculous excuse Doesn't keep liquids hot for time stated either. WASTE OF MONEY.”

Helpful Report

Posted 3 months ago

“Always purchased SHO my son has numerous bottles for school and always been so happy with them. Very disappointing with the fact that my coffee mug doesnt stay warm for longer than 1hour and also leaks all out the sides. Unsure if I've had a faulty mug has anyone else experienced this with the travel mugs please? Thankyou!”

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Posted 4 months ago

“Broke my nail trying to get the top off. Far too stiff No suitable instructions with the product. What's it for? Absolute waste of money!”

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Posted 4 months ago

“Sick and tired of your emails asking for feedback. I won’t be ordering again if you continue”

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Posted 4 months ago

“My cup is no leak proof lid is coming of very unhappy 😔”

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Posted 4 months ago

“Tested this with putting very hot soup into my new SHO flask. Within 5 hours the soup was cold I was bigging this up saying that i am getting one. I quickly told them never to get one after they all showed interest. An awful purchase unfortunately for me”

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Posted 4 months ago

“Awful, the straw drops out of the lid and so you have to unscrew it almost every use. I have used this product every day for work for just over 60 days and the product is already failing.”

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Posted 4 months ago

“I don't know why but I trusted the opinions that your thermoses are really good and I was disappointed because they don't keep the heat, the food gets cold very quickly, unfortunately I unnecessarily ordered 4 of them for the whole family and we tried them all and unfortunately we were disappointed I would gladly give them back to you”

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Posted 4 months ago

“Coffee cup is useless. Leaks and the lid pops open”

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Posted 4 months ago

“I bought bottle to my daughter and I don't know what happened but its just stop working, i have a changed a new cap with straw but still doesn't work😥”

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Posted 4 months ago

“Poor customer service. When I informed them that the Kids Bottle leaked, they responsed that they could not accept a return as it had been used. How would I know it leaked if I hadn't used it? Would not recommend and will not be using again.”

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Posted 5 months ago

“After 2 use product is not good. Food is not warm after 1 hour itself. Not satisfied”

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Posted 5 months ago

“Purchased two but currently returning both flasks. Only tried the smaller one twice and within 5hrs soup was lukewarm so not as per the 10hrs hot. They don’t reply to the questions that were emailed and apparently “ do not have telephones” in the office to respond to customers. Will wait and see what happens next week when they “test” the products. Did everything as per instructions ( boiling water in flask for 10min then filled to brim with boiling liquid) very disappointing so far”

Helpful Report

Posted 5 months ago

“When the straw is open the bottle leaks if tipped up. Really poor design. Discussed with customer service who said that's just the design. Awful product for.children who might not close the straw after every use and may knock it over or tip it up because water goes everywhere”

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Posted 5 months ago

“Terrible service. Firstly, they say it will be delivered in 2-4 days, but that doesn’t include the couple days they take to process the item so you don’t have an accurate time of when it will be delivered. This is really annoying to not know when you need it before a certain event. Secondly, I ordered a sports bottle and they sent me an XL tumblr! Customer service is absolutely awful as they don’t have a landline to call so you have to wait for them to reply to emails/facebook messages/instagram dms. Do not order from this company! Save your money and buy a bottle from somewhere that doesn’t have terrible service.”

Helpful Report

Posted 6 months ago

“My order arrived and lid holding spork was broken I contacted customer service took a few attempts to get a reply replacement lid sent but wrong colour when I contacted them again said correct colour was requested wrong colour packed so gave me a refund took over a month to resolve really not happy will never buy anything from you again”

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Posted 6 months ago

“My sho arrived damaged and I still waiting on a replacement part”

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Posted 6 months ago

“I brought a cup from you and the lid leaked so because it leaked I threw it away as it was not fit for purpose then I found out you offered a guarantee so I contacted you but you refused to replace it hence the negative feedback item was brought 15/3/24 order number is 950626 it was the sho flex”

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Posted 7 months ago

Hi Sarah, Thanks for your review. I'm ever so sorry but we do require you to keep hold of any potential faulty products so we can investigate the issue. Many leaking issues are down to a faulty or missing seal which is a very simple fix. I'm afraid throwing the item away invalidates the Lifetime Guarantee. Apologies for any inconvenience caused. Best wishes, Ellie

Posted 5 months ago

“Still not recieved my order and no communication . Very poor show”

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Posted 7 months ago

“Like to have my bottles !! I ordered on the 11th august for my kids for school and after lots of backwards and forwards and having to chase sho through social media messages and customer support. It turns out that my order never left and had gone missing. I was told it was reordered on sept 3rd still waiting for bottles !”

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Posted 7 months ago

SHO is rated 4.8 based on 28,105 reviews