Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,571 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good way to receive competitive quotes from different companies. Reviews can help choosing a company. Good experience with the selected company. However, the platform does not provide very transparent information about the providers themselves. Payment, insurances, etc are all managed outside the app, once a company is selected, without protection in case of issue.”

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Posted 3 days ago

Hi, Thank you for your feedback. I’m glad to hear you had a good experience with the company you selected and found the quotes and reviews helpful in making your decision. Once a booking is confirmed, payment and insurance details are handled directly with the transport provider. We always encourage customers to confirm these important details in advance to ensure peace of mind. If you’re looking for additional protection, we offer the Shiply Protection Plan, which acts as an added layer of coverage in case something unexpected happens. You can read more about it here: (https://www.shiply.com/protection-plan-terms). If you ever need support or have concerns, please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 1 day ago

“The registration is a bit hectic.”

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Posted 4 days ago

Hi, I'm sorry to hear that you found the registration process a bit hectic. We aim to make signing up as smooth as possible, so your feedback is really helpful. If you encountered any specific issues or need assistance with your account, please don’t hesitate to contact us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 4 days ago

“Ich habe einen Dienstleister für meinen Auftrag gefunden und das hat gut geklappt. Die Plattform selbst könnte transparenter sein, z.B. was die Abwicklung mit der Versicherung angeht. Hier sieht man erst im Beauftragungsprozess, was das kostet und was man überhaupt versichern kann. Vor der Beauftragung kann man kaum Informationen mit den Bietern austauschen, da das System z.B. die Angabe von Uhrzeiten fälschlicher Weise als Versuch wertet, private Daten (Telefonnummer o.Ä.) auszutauschen (was natürlich vor Beauftragung nicht gestattet ist). Hier würde ich mir z.B. das Beantragen einer individuellen Prüfung der Nachricht wünschen, oder dass einfach die Erkennung besser wird. Alles in allem ist es gut, dass es eine solche Plattform gibt, Verbesserungspotential ist aber durchaus vorhanden.”

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Posted 1 week ago

“Bugy chat, confusing account / login function”

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Posted 3 weeks ago

Hi, I’m sorry to hear that you’ve had issues with the chat and account/login functions. We want to ensure that our platform is as smooth and user-friendly as possible. If you’re experiencing technical difficulties, please reach out to us at support@shiply.com with details of the issue, and our team will be happy to assist you. Kind Regards, Steve

Posted 3 weeks ago

“Es war schon etwas viel mit den Angeboten aber ansonsten eine gute Sache.”

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Posted 3 weeks ago

“Super Plattform um schnell, viele und preisgünstige Transporteure zu finden. Die Kommunikation läuft schnell und gut. Auf der Plattform ist nicht klar ersichtlich, wie die Bezahlung abgewickelt wird. Ein Deposit geht bei Buchung einer Firma dirket an Shiply, der restliche Teil wird später der ausgewählten Firma bezahlt. Wir hatten zudem zwei Abholorten, welche ich so beim Auftrag nicht angeben konnte. Alles in allem hat es gut geklappt und die Plattform war hilfreich für uns.”

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Posted 1 month ago

“Un système intéressant mais la sélection qualitative des prestataires est insuffisantes , en effet beaucoup de prestataires sont peu fiables offrant des prestations a des tarifs exorbitants et complètement en dehors des prix du marché et sans garantie. Heureusement nous avons trouvé RC Transport qui est une société saine et de qualité.”

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Posted 1 month ago

Author didn't leave any comments.

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Posted 1 month ago

Hi, If you need help with anything, please get in touch with our friendly support team at support@shiply.com. Thank you for using Shiply, and we look forward to continuing to provide you with efficient shipping solutions. If you have any further questions or feedback, please don't hesitate to reach out. Kind Regards, Steve

Posted 1 month ago

“Un début calamiteux par un acompte verrouillé sur un transporteur qui ne répond pas! Mais après un mail SHIPLY a bien voulu transférer l'acompte sur un autre transport, donc le seul bémol a été le temps perdu. Transport convenablement effectué malgré tout. Une plateforme téléphonique pourrait être un plus.”

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Posted 1 month ago

“Kommunikation sehr schlecht”

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Posted 1 month ago

“Hat geklappt!”

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Posted 2 months ago

“The wording is ambigious, "delivery time" could mean the delivery of the service or the delivery of the items, separate into pick up time and delivery time to avoid confusion.”

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Posted 2 months ago

Hi, Thank you for your feedback. To avoid any confusion, we recommend confirming both the pick-up date and delivery time directly with your transport provider. Ensuring these details are clearly agreed upon will help make the process as smooth as possible. If you have any further questions or need assistance, feel free to contact us at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“Overall outcome was ggood. Coordination was a bit clunky.”

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Posted 2 months ago

Hi, We're glad to hear that you had a positive experience with the service provider despite some issues with the coordination. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 2 months ago

“All good but the price change at delivery.”

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Posted 3 months ago

Hi, I'm sorry to hear about this issue. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 2 months ago

“good ggggggggg”

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Posted 3 months ago

Hi, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with the service provider. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 3 months ago

“Was just checking out prices for a few hours for local furniture pick up and delivery 2 miles away 2 or 3 items,double bed, 2 seatee seatee and they ask for dimensions of a double bed, crazy prices have arranged to hire a van from high street hire company for £65 for 24 hours inc vat and insurance,im sure the ones who quoted me will be ok and reliable but overpriced in my opinion”

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Posted 3 months ago

Hi Ray, Thank you for your feedback. We understand that hiring a van directly may sometimes feel more cost-effective for smaller, local jobs like yours. Our platform offers quotes from various providers, and prices can vary based on factors such as dimensions, availability, and the specifics of the job. Providing dimensions helps ensure quotes are accurate and reflect the service you need. We appreciate you trying Shiply and hope we can better meet your needs in the future. If you decide to use our service again, feel free to contact support@shiply.com for guidance. Kind Regards, Anne

Posted 3 months ago

“Pawel collected my old car from Folkestone Kent uk up to my Daughter in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 uk. He was brilliant and kept us informed at all times. I definitely will use him again. I highly recommend him. Amanda”

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Posted 3 months ago

Hi Amanda, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with your transport provider. It's great to know that they were responsible and met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Steve

Posted 3 months ago

“Unbelievable Waste of time Quoted over $11,00 move vehicle from Fla to Burlington on”

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Posted 3 months ago

Hi Peter, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be high. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“High commission”

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Posted 3 months ago

Hi, We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Didn't expect to pay more than what was called for When I signed up, sales tax was totally unexpected. not sure I would use them again .”

Helpful Report

Posted 3 months ago

Hi Warren, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 months ago

Shiply is rated 4.5 based on 44,571 reviews