Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“99% of the responses were from other brokers, not actual shippers. I did not want to use a broker to find me brokers, who then find me shippers. I wanted to find a shipper. I wasted a couple of hours trying to find out if the bids were from the actual shipper or a broker, but almost all were brokers.”

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Posted 2 hours ago

“I feel that it would be in the best interest for Shiply to collect the funds in advance and then give the clients a code to give to the shipper when the delivery arrives to prevent possible fraud between the parties. For example our shipper, that we choose, indicated to me that he had been burned several times by clients and I think that's sad. However in the meantime I wasn't feeling too comfortable paying him directly, in full, until my shipment arrived. Anyway in our case we worked things out and I would definitely use him again. He was very professional.”

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Posted 1 week ago

Hi, I appreciate your feedback and completely understand your concerns about payment security. At the moment, payments outside of the deposit are made directly to the transport provider, but we understand how a secure payment release system could add an extra layer of protection for both parties. Your suggestion is valuable, and I’ll pass it along to the relevant team for consideration. In the meantime, we always recommend discussing payment terms with your transport provider in advance to ensure both parties feel comfortable with the arrangement. If you have any further questions or need assistance, please contact us at support@shiply.com. Kind Regards, John

Posted 1 week ago

“Horrible website. Doesn't convey info inputted to the vendors. They ask all the same questions the website should ask for but does not. Cannot communicate anything with numbers for it thinks it's a phone number and that's not allowed. In all very difficult to use.”

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Posted 2 weeks ago

Hi Joe, I’m sorry to hear that you found the website difficult to use. Shiply does collect and share key details with transport providers, but they may still ask follow-up questions to confirm specifics before finalizing the transport. To avoid this issue with inputting numbers, please do not include dimensions when sending messages, as our system detects this as a phone number. Instead, please click "Edit" to update the listing with the correct dimensions. For security reasons, phone numbers and direct contact details are not allowed until after booking to ensure communication happens within the platform. If you have any specific concerns or need assistance, please email us at support@shiply.com. We’d be happy to help. Kind Regards, Anne

Posted 1 week ago

“I received a number of quotes to transport a motorcycle from Spain to UK. I chose a quote of 655 GBP. I accepted the quote, Shipley asked me to pay 165 GBP to release the contact information. The transport company´s fee is 490 GBP. Shipley get 165 GBP. This is 33% fee, an outrageous amount to act as a computerised agent middleman. OK, it is efficient, but the fee is exhorbitant.”

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Posted 3 weeks ago

Hi Mark, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand that not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“trop lent”

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Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“It was helpful for getting lots of competitive quotes, but drivers were v slow to respond especially after the first message or two. Poor communication caused major inconvenience downstream so - not recommended for that reason.”

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Posted 1 month ago

Hi, We’re glad to hear you found the competitive quotes helpful, but we’re sorry to learn about the communication issues with transport providers. While response times can vary between providers, we always encourage clear and prompt communication to ensure a smooth process. We appreciate your insight and will continue working to improve the experience. If you need any assistance, feel free to reach out to support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Shiply has a BIG problem with dishonest brokers who will offer you a price, have you wait the maximum allowed pickup days (1-5) then turn around with cookie cut excuses about driver issues. In addition, these SCAMMING brokers will try to get you to pay additional money to what was quoted. Shipy currently have no mechanism place to stop of discourage this behavior so it continue to happen to customers trying to move their cars. I know because it happened to me 2 times in a 2-week span, AMERICAN_WHEELS & Supertransport786 who still have not refunded my booking fee. Shiply's refund process is very slow and they have method to ensure that you receive the booking fee. I will be deleting my account after this review never to return to this platform”

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Posted 2 months ago

Hello Owen, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 2 months ago

“I coordinated a GUARANTEED pick up and gave them two days in which to complete the pickup. Pickup was supposed to be early in the morning. It was a no-show in the morning. Was told driver was there…he was not. Said driver would be there late afternoon. Driver never showed up. Ruined my ship opportunity. This was my second attempt using Shipley. Do not recommend.”

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Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 2 months ago

“Placed order which was fine then received confirmation but after that no contact from courier via email and phone numbers don't work to contact them. Then 8 days later a different courier name to booked txt and wasn't sure if spam then collected item again no contact number. Item did arrive but not impressed with the service.”

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Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Hi Such waste of time and very disappointed.. People send quote and then when I accepted they told me they can’t do this .. and prices been given mistakenly or error… I am very frustrated.. and this the case always … please tell your drivers and peoples when they gives prices then please stick with there words and prices… please … Thanks”

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Posted 4 months ago

Hi Shazi, We’re sorry to hear about your experience and understand how frustrating it must have been. While we work to ensure transport providers offer accurate quotes, prices can sometimes change if all the details of the job aren’t fully specified upfront. To avoid this in the future, we recommend including as much detail as possible about the items to be moved, such as dimensions, weight, collection/delivery specifics, and any other requirements. This helps providers give a more accurate quote and reduces the chances of errors or changes later on. If you encounter further issues, please feel free to contact our support team at support@shiply.com, and we’ll be happy to assist you. Kind Regards, Steve

Posted 3 months ago

“This was my first time using Shipley and I appreciated the ability to receive quotes from different carriers for the timeframe I needed my vehicle item picked up. It was great that there were so many shipping options available that the customer could check out each company’s reviews before accepting who they wanted to contract with. For that reason, I would recommend this company. However, upon acceptance, their contracted carrier (Load-Makers) initially informed me that their drivers usually take 1-5 days for pickup. I informed Load-makers that I needed my item picked up on a specific date and they had agreed they would make every attempt to have a driver there on that date. They later informed me that yes, they could have someone there that day, but it was now GOING TO COST MORE than I was originally quoted. Due to the short time to find another carrier, I was obligated to pay the extra charge on top of the quote I had accepted. This decision severely eroded my respect for Shiply’s network of carriers. I did not feel that I had requested any additional items, didn’t change either address or any other thing that was stated in their Terms and Conditions. Additionally, the driver was late picking up my item which became an inconvenience with me having to make multiple trips to the pickup location. For this reason, I submit an overall negative review to make other customers aware of these unfair practices and poor customer service.”

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Posted 5 months ago

Hi, Thank you for sharing your feedback. We're glad to hear that you appreciated the variety of quotes and options Shiply offers for selecting a transport provider. However, we are sorry to hear that your experience with the selected carrier (Load-Makers) fell short of your expectations, especially regarding the additional costs and delays you encountered. We strive to ensure transparency and reliability across our network of transport providers, and we understand the frustration of unexpected charges and inconveniences. We recommend leaving feedback for the specific transport provider so other customers know about this issue. If you have any other concerns or questions, please don't hesitate to contact us at support@shiply.com. Kind Regards, John

Posted 5 months ago

“Impossible d'obtenir une facture pour l'acompte réglé en ligne !!”

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Posted 6 months ago

“You cannot see courier contact details to check if he is available the day you need , until you pay 10€, Then you get the contact data. That is not nice , as you expect to have the item delivered in 3-5 days, but it is not assured. I will not use your platform again. No way. I felt exposed to uncertain dates to deliver the item. In my case, it was needed to have soon. Then I arranged to have it delivered on a later date. Your web is not good, there are no comunnication visible to concrete a date to pick and deliver before you pay. I will not recommend it to any one. I will search for local couriers in the future, or one of big companies as K&N, MRV, SEUR, DHL, At least they are there when I need to contact them. Sorry , Sorry. Bad experience with your platfomr. Not with the courier, he managed to have the item well.”

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Posted 6 months ago

Hi, Thank you for your review and feedback. We understand how frustrating it can be when transport providers can't fulfil their quotes. To help improve your experience in the future, we recommend being as specific as possible with your requirements, particularly regarding dates, to receive more accurate quotes and avoid any confusion. If you need any further assistance, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Megan

Posted 6 months ago

“We had a delivery of 2 sofas today and the service was pretty bad they said there was no way that the larger sofa would fit through the door I told them to take the feet off (I have no idea how to do removals but it was common sense I’m a 63 year old woman) and then they said it still wouldn’t go in I told them to put it in on an angle (it went in and I helped them squash the arm of the sofa through the door) I was then shut outside while they struggled to get it through the living room door so never saw the struggle with this. They said for an extra cost they would have took the sofa apart 🤯. The lady that sent the sofas to us was under the impression that they were a removal company. Anyway it was delivered and it should have been a much less stressful experience than it was!!”

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Posted 6 months ago

Hi Michelle, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“I received my motorcycle undamaged cost more than quoted but I received it 5 mlles from home had to take Uber to pick it up at truck stop would never use again.”

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Posted 7 months ago

Hi John, Thank you for sharing your feedback, and I’m glad to hear your motorcycle arrived undamaged. However, I’m sorry to hear the delivery didn’t go as planned and that you had to go out of your way to pick it up at a truck stop. We always recommend ensuring that your collection and delivery addresses are clear from the outset to avoid any confusion or unexpected costs. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 7 months ago

“While I did get my vehicle, it took longer than it should have. I was quoted 1 to 5 business days. It ended up taking 10. I can understand that drivers are busy but I felt this was unacceptable. And I ended up paying almost $200 more than what I was quoted for the transport. And considering the delay, I should have gotten a discount.”

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Posted 7 months ago

Hi Brad, I'm sorry to hear about this issue. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things stated in their Terms and Conditions. The accepted price is what you are expected to pay, and no more. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 7 months ago

“Auftragsvergabe funktionerte insgesamt ganz gut. Aber die Funktionen des Portals sind stark verbesserungswürdig. So funktionierte die Registrierung mit Passwort wiederholt nicht, die Menüführung ist unübersichtlich und unlogisch, im Nachrichtenverlauf mit den Anbietern waren die Nachrichten nicht chronologisch sortiert, u.s.w., u.s.w.”

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Posted 7 months ago

“I was disappointed with Shiply due to last-minute changes in pickup times as well as misinformation about the initial deposit payment, delays in sending the contract, errors on the contract, and failure to provide a shipping document at the time of pickup. Although I ended up with an excellent driver who gave superior service, I would not use Shipley again.”

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Posted 7 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. To learn more about our deposit and other questions, you can view our support articles here or email our support team directly at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Good that they have a customer service. Bad that they take almost no responsibility about the people they work with via the platform and do not offer any insurance”

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Posted 8 months ago

Hi, I'm sorry to hear about the issues you've faced. Shiply endeavours to provide a platform for users to connect with transport providers, and we're concerned about learning about your negative experience. While Shiply does not directly involve itself in contract disputes between users and transport providers, we do take such matters seriously. If you haven't already, please consider leaving a review for the transport provider detailing your experience. This can be beneficial for other users and may prompt the provider to address the situation. If you feel the issue is related to a violation of Shiply's policies or terms of service, please get in touch with our support team at support@shiply.com with the details, and we will investigate the matter. We do offer a Shiply Protection Plan as an additional plan for extra coverage on top of your transport provider's protection plan in case something unexpected happens. For more information on the advantages of the Shiply Protection Plan, please check at https://www.shiply.com/protection-plan-terms. We appreciate your feedback, and we're here to assist you to the best of our ability within the scope of our platform policies. If you have further concerns or questions, feel free to let us know. Kind Regards, John

Posted 8 months ago

“Was told driver would be there to pickup the vehicles on 7/11/2024 around noon. Received a call around 4 pm that day that there was a delay and could move to the next day with guaranteed pickup in the morning since we were the first ones then. We ag reed and then from there on out the experience was subpar to say the least. The driver stopped responding, hung-up on me, and no one could tell me when they were arriving. They did not show up until 7/12/2024 at 9pm. Never got a call that they were on their way or anything and had to just hope they picked it up as we had to leave. Very unprofessional and disappointed with how it all played out since at the beginning they seemed like a great company. On top of that, their driver never called for delivery and drove through our lawn which will be quite expensive to fix since it had just rained quite a bit. The plus is that the vehicles did arrive with no issues for the price that was quoted.”

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Posted 8 months ago

Hi Mollie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews