Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,571 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got inundated with emails and they were ridiculous quotes totally ridiculous”

Helpful Report

Posted 18 hours ago

Hi, I'm sorry to hear that your experience with receiving quotes wasn’t positive. We aim to give users a range of competitive offers, but we understand that sometimes the quotes can vary quite a bit, and some may not be suitable. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. You can adjust your notification settings within your account if you'd prefer to reduce the number of emails. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 hours ago

“Took deposit..SHipper never showed. Didn't refund money!! Stay away. SCAM Site!!”

Helpful Report

Posted 1 day ago

Hi Mark, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 day ago

“They have still not returning my deposit even after my order was cancelled.”

Helpful Report

Posted 2 days ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, John

Posted 1 day ago

“I was recommended to use Shiply by an EBay seller as I was beyond their delivery range. I signed up. The quote went out to tender and I was bombarded with offers. The company I chose seemed ok? So collection was due on the Tuesday and I got a van broken down message… they said they would retry on Thursday and have a collection time schedule to give me on Wednesday. Nothing came on Wednesday and no communication from them on Thursday . When I contacted Shiply to help the response was “I am afraid they have been suspended due to numerous complaints” I have wasted a week waiting and have now cancelled the whole delivery because how do I know who to trust. In an email response said that they were sorry to see me go and that they had a 98% review success rate… I find it very hard to believe that I managed to find the 2% failure on my first trial?!! I will never use Shiply again or recommend them to anyone else. A complete waste of time.”

Helpful Report

Posted 4 days ago

Hi Paula, I'm really sorry to hear about your experience. That is not the level of service we like to see on the platform. While we do monitor feedback closely and suspend providers when necessary, I appreciate that this action came too late in your case. Please know that we take situations like this seriously and work to remove unreliable providers as quickly as possible. You're right to expect better on your first experience, and I’m genuinely sorry it didn’t meet the standard we aim for. If you’d like to give it another try or need help relisting your item, please feel free to reach out to us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 1 day ago

“This was my first time shipping a car and would recommend Shiply and use them again. Great communication & driver was on time most importantly my car was in great condition on arrival.”

Helpful Report

Posted 4 days ago

Hi Jackie, I'm so pleased to hear your first car shipping experience went smoothly! Thank you for taking the time to share your positive experience. Hope you'll use Shiply when you need transport services again. If you need any assistance in the future, feel free to reach out to us at support@shiply.com. Kind Regards, Anne

Posted 4 days ago

“Took ages for collection and never collected. Commencing wasnt great either.”

Helpful Report

Posted 5 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 4 days ago

“Shiply connected me with several offers. Once i selected one, I was billed 68 Euros for the contact. Then the supplier told me he cannot make it. But Shiply refused to reimburse the 68 Euros fees... even if no service was provided... to cut a long story short ... seek other service or you will waste your money.”

Helpful Report

Posted 5 days ago

Hi Fabien, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 5 days ago

“Went through Shiply got a shipper one to five days to pick it up course it was taking a lot longer than that truck broke down one excuse after another. I don’t know how the shipping company stay in business.”

Helpful Report

Posted 5 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 5 days ago

“No invoices and no answer on questions.”

Helpful Report

Posted 1 week ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. If you need an invoice for the deposit payment made to Shiply, you can download it directly from your account or contact us at support@shiply.com, and we’ll be happy to assist. If you require an invoice from your transport provider for the outstanding balance, you’ll need to request it from them directly. Let us know if you need any further assistance. Kind Regards, Steve

Posted 1 week ago

“The courier who picked up was not the one I accepted the quote from. Disconnected phone number, poor communication, not collected and delivered on the agreed days. English was not the first language, force to pay in full on collection,still waiting for receipt. Stay well away from these cowboys”

Helpful Report

Posted 1 week ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. Please report this transport provider to us at support@shiply.com and include any evidence you have so we can investigate further. We can only provide a receipt for the deposit payment made to Shiply. Any receipt for the outstanding amount would need to be issued by your chosen courier, as that payment was made directly to them. Please contact your courier, and they should be able to assist you with this. Kind Regards, Anne

Posted 1 week ago

“When I made them aware that there would be nobody there to help load or unload, they doubled the price. I had to get it done so I accepted the outrageous cost. When they came there was one person to load and unload. Guess who had to load and unload. Me. Where is my fee??”

Helpful Report

Posted 1 week ago

“Very dissatisfied promised me march ninth. My golf cart would be delivered to South Carolina by March 17 promised numerous occasions throughout the week that would be picked up never was picked up. Would not recommend them to anyone have several other motorcycles and vehicles that need to be shipped, I promise they will not be through this agent.”

Helpful Report

Posted 1 week ago

Hi Ray, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 week ago

“one of their providers stated they could deliver next week , very polite when trying to bid as soon as I accepted the bid poor communication, saying it would be delivery in 2 weeks, customer service then stated they would only allow credit on the account rather than a refund terrible service throughout”

Helpful Report

Posted 1 week ago

Hi Ana, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 1 week ago

“the driver's car broke down and my boxes of clothes arrived 3 weeks later than we agreed In the end, everything is fine, my boxes of clothes arrived to me The driver quickly responds to messages, everything is fine I didn't like the site, the support is disgusting I asked several times what to do and asked to return the deposit, but they answered my questions correctly, the support is disgusting in the end i had to wait 3 weeks for the driver to fix his car and bring me my clothes”

Helpful Report

Posted 1 week ago

Hi, I’m sorry to hear about the delay in your delivery, but I’m glad to hear that your items arrived safely. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding your deposit, once an item has been picked up, no refund is given, as the service has already been initiated. However, if you need further assistance with anything else, please reach out to us at support@shiply.com, and we will do our best to help. Kind Regards, Megan

Posted 1 week ago

“They give you a cheap price to get you in and raise it when it gets time to book. NOT HAPPY”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear about this issue. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 2 weeks ago

“Do Not Use Shiply. The service they offered was inferior. The company uses "managemycargo" the driver damaged my car. He could not communicate at all in English. They provide no help in getting a resolution or a refund.”

Helpful Report

Posted 2 weeks ago

Hi Patrick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“The item arrived damaged, but I had purchased the protection plan…for all the good it did me. I had to fight them tooth and nail to get them to do the right thing, and it took months to resolve. They repeatedly asked me to send over the same pictures, invoices and bids at least 5 times, maybe more. My theory on that was that they were hoping I would get rid of the files since I’d already sent them several times and then they could refuse payment. They WILL NOT call you under any circumstance; ALL communication takes place via email. Even if you ask them to call they will not. It was truly frustrating and horrible experience. I will never use them again. Caveat emptor!”

Helpful Report

Posted 2 weeks ago

Hi Leslie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. The Shiply Protection Plan acts as additional compensation in the case of loss or damage, but a claim must first be filed with any primary insurance. You can review the full terms here: https://www.shiply.com/protection-plan-terms. I also apologise that the process took longer than expected. We always strive to handle claims as efficiently as possible. If you have any outstanding concerns or need further assistance, please contact us at support@shiply.com, and we’d be happy to look into this further. Kind Regards, Steve

Posted 2 weeks ago

“The driver damaged my item, he admitted he damaged it, then lied about having commercial insurance and I never got paid for the damage. I will never use Shiply ever again.”

Helpful Report

Posted 3 weeks ago

Hi Raymond, I’m sorry to hear that your item was damaged during transport. Transport providers on Shiply are expected to have the appropriate insurance to cover any potential damages, and it’s unacceptable for a provider to mislead customers about their coverage. If you haven’t already, please contact us at support@shiply.com with your booking details so we can investigate this issue further. If the transport provider admitted fault, we want to ensure the matter is properly addressed. Kind Regards, Steve

Posted 3 weeks ago

“Worst experience ever. We found a convenient price, confirmed, paid the deposit, and they disappeared. Nobody picked up the boat, nobody from Shiply replied to our ticket. No phone number to contact. We felt abandoned.”

Helpful Report

Posted 3 weeks ago

Hi Dany, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. We always strive to provide support as quickly as possible. Please reach out so we can help resolve this for you. Kind Regards, Megan

Posted 3 weeks ago

“Dans_man1 Great Service 👍👍👍👍👍 Went above and beyond to collect my large parcel and delivered it the following day. Great communication and competitive price Highly recommend this courier. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 weeks ago

Hi Natasha, Thanks for your review! I’m glad to hear you had a great experience with your courier and that they went above and beyond for your delivery. I did notice that the star rating appears to be 1 star instead of 5—perhaps it was a mistake? If there is anything you need help with, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

Shiply is rated 4.5 based on 44,571 reviews