Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,920 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,920 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 30th December 2024

345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Einfache Abwicklung, von der Anfrage bis zur Annahme des Angebot.”

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Posted 2 weeks ago

“The loader was picked up and delivered within five day business days as promised. they were good to work with. There was some miscommunication between the dispatcher and the driver. They did not provide the four hours notice as promised I would use them again. My item arrived undamaged and I was excited to receive it before Christmas.”

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Posted 2 weeks ago

“great platform”

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Posted 2 weeks ago

“Rasch, pünktlich, freundlich”

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Posted 2 weeks ago

“Fireplace delivered by mgw21 from shipley website broken in half in transit..please be carefull of this company”

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Posted 3 weeks ago

Hi Avanell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 weeks ago

“j'ai trouvé un transporteur rapidement”

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Posted 3 weeks ago

“Very good. Fast and communicated. Good price.”

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Posted 3 weeks ago

“Chase was excellent to work with!! I have a steep driveway which is a challenge during all deliveries. He handled it pleasantly, expertly, and efficiently. During this busy holiday season, Chase was a bright spot for my family! Thank you!!!”

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Posted 3 weeks ago

“Fair price, good communication, safe transport. Nothing went wrong and they found me a shipping company that would do the transport within 7 days. I would highly recommend these guys.”

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Posted 3 weeks ago

“Let me down in the biggest way didn't even have the decency to let me know that he wasn't going to collect the item when I asked if he was not going to let collect the item to give me prior warning and I would collecting myself he didn't even do that unforgivable”

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Posted 3 weeks ago

Hi Darren, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 weeks ago

“Great experience. Quotes were all across the range, but delivery of an ebike was a breeze.”

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Posted 3 weeks ago

“All good but the price change at delivery.”

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Posted 3 weeks ago

Hi, I'm sorry to hear about this issue. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 2 weeks ago

“The system is nicely done but there are areas of improvement. Insurance is something thatbdoes kot come up automatically. Had to go back and forth to various quotes to ask about insurance. Also there are to many brokers and it should be listed of they are a broker or the actual company, just for thought. Last transport with s car it was hard to communicate. I wanted to ask on status of car and had to wait for broker to reach out to other company. This last transport was a great experience.”

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Posted 3 weeks ago

“Both pick up and drop off were very good. Communication was excellent and kept us well informed of status. Delivery was slightly delayed, BUT that was due to an unexpected snowy and icy weather, otherwise it would have been "ON TIME" as promised. Everything was accounted for an in good shape. Very professional with a nice and kind personality. Will definitely keep them in mind for any future shipments.”

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Posted 3 weeks ago

“Hat alles prima funktioniert, gerne wieder!!”

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Posted 3 weeks ago

“Buena entrega aunque me estrece un poco por algunas razones pero todo salió bien el asistente al cliente siempre responde rápido y te da respuesta a tu pregunta aunque no sean las que quieras pero como sea te da respuesta y si la entrega fue en el tiempo acordado por ahí todo bien”

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Posted 3 weeks ago

“Ship Hauls Inc Exceeding expectations Highly recommend this company. I would never use any other Company ever again. Ship Hauls Inc are fast shipping, trustworthy , and always deliver on time. Their customer service is exceptional, ensuring all queries are addressed promptly.”

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Posted 3 weeks ago

“Alles bestens gelaufen”

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Posted 3 weeks ago

“Muy puntual y trabajo excelente!!”

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Posted 3 weeks ago

“Alles gut”

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Posted 3 weeks ago

Shiply is rated 4.5 based on 43,920 reviews