Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,645 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,645 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a very poor experience with the courier I used, poor communication, not meeting agreements”

Helpful Report

Posted 3 years ago

“Hi, While I think it's a good website and I notice many glowing reviews, I had a shower door that had to be sent back to Victoriana Plumbing. The company straight_delivery collected the shower door. What worried me was that the telephone number the driver gave for me to get in touch with the owner was in Montenegro. I paid the full amount into the UK bank account, but have not heard back from straight_delivery despite my emails to them. I don't know if this is a scam or rouge company, and whether Shiply have vetted the company? I will try and be positive and hope that the delivery has been made , altho after a week no news does not make me feel positive. I have written to Victorian Plumbing to see whether they did get the shower door, but so far no reply from them.”

Helpful Report

Posted 3 years ago

“I’m trying to book out a delivery. I will not use the company Proovia as they damaged thousands of pounds of my furniture. However so far I have had 5 bids. All different names. Goodfellas. Cidor, simply the best are three of them ALL of them are Proovia. How is this legal? How can one company make multiple companies on your site, thus enabling they can price fix. Drowning out bad reviews by spreading them out over multiple sites and, like In my case I could have accidentally booked Proovia again, had more damage and have to launch further court proceedings. It’s manipulative at best, deceitful at worst.”

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Posted 3 years ago

“I have been trying to organise moving some items for the last couple of weeks via Shiply. I have filled in their form and selected the option to say that the collection dates are fixed, however, not a single person who has contacted me reads the form. You recieve countless copy and pasted responses from people who have completely ignored the information you have included, so far it has taken me ages to go through all of them and answer all of their queries, to be told no, we aren't available that day. I've also paid to upgrade my advert and it's no better and now I'm no longer receiving quotes. Super stressful and this feels like a complete waste of time and money.”

Helpful Report

Posted 3 years ago

“You have to be very careful selecting which Company you pick, only use 98% upward rated Companies, Please be aware of this, Thanks,”

Helpful Report

Posted 3 years ago

Hi Richard, Thanks for your review and the advice to other users. We always advise using the transporter's user rating and also checking the reviews before making a decision. We hope you will continue to use Shiply again. Regards Anne

Posted 3 years ago

“Providers waste your time by putting low bids and then when you ask if they can deliver on the weekend dates you've clearly stated in your original request they say 'oh we don't deliver at weekends'. Buy a calendar lads and stop messing people around.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that your experience was not a positive one. We can understand that this can be a frustrating experience. This is not the standard of service we expect from transport providers, the majority of whom do an excellent job and are reliable. Unfortunately, it is the small minority that let the majority down. I hope you will consider using Shiply again in the near future. Regards Simon

Posted 3 years ago

“Was excellent, but Shiply has headed in the 'Big Brother' direction like eBay and tries to control everything via poor quality AI which isn't yet ready for the purpose. An incredibly frustrating experience trying to get quotes for full value insurance on top of the original shipping quote, and everytime a price is mentioned, the programming blocks it for some strange reason. Why on earth block like this when many of the couriers allow discussion of wther you want insurance, or packing, or help unloading at either end etc etc. Please SORT IT OUT SHIPLY, as this is ruining the service. Thank you.”

Helpful Report

Posted 3 years ago

Hi Patrick, Really sorry to hear this. We are in the process of tweaking and testing this so that our user experience is improved, so thanks for pointing out your frustrations. Please be patient with us as we improve the site and try and get it right for all of our valued customers such as yourself. Regards Anne

Posted 3 years ago

“The courier cancelled the collection twice. I had to wait at home 3 days running for the delivery I was promised a van with a tail gate and pallet trolly. it had neither and my partner and I had to help the driver lift the heavy object off the van into the house. the load was not safely secured with straps and a large heavy load was balanced on top of the cooker that had a glass top so could have easily been damaged”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear your experience was less than perfect. The majority of our transport providers do a fantastic job, unfortunately, it's the small minority that let down the majority. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. I hope this one transporter does not taint your view and opinion of Shiply, and hope you consider using us again in the near future. Regards Anne

Posted 3 years ago

“Where do I start, following receipt of a quote for a full list with measurements and over estimated boxes and bags. I was extremely upset when the van arrived for removal knowing it would not fit all my belongings in one trip which was the criteria for us accepting the quote. Shipley where rude and unhelpful. After the move we found boxes upside down boxes clearly marked fragile packed under boxes. Sofa with a large dirty stain the list goes on. Things were just thrown into the spare room. Boxes clearly marked were left in different rooms things for the shed put in the house. I WOULD NEVER RECOMMEND USING SHIPLEY TO ANYONE. STAY CLEAR IF YOU VALUE YOUR ITEMS.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear your experience was not a great one. The majority of our transport providers do a fantastic job, unfortunately, it's the small minority that let down the majority. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. I hope this one transporter does not taint your view and opinion of Shiply, and hope you consider using us again in the near future. Regards Anne

Posted 3 years ago

“Kitten hadn’t ate or drank for 3 days. Hairless cat and she was so cold it took us half an hour Soto get her warm. Now we’ve had 2 trip to the vet and she’s sick on antibiotics. Also driver was very rude”

Helpful Report

Posted 3 years ago

Hi, I am sorry that your experience was not a positive one. This is not the standard of service that we expect from Shiply registered transporters. Please contact us so that we can find out more details. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Everything agreed, cancelled an hour after pickup was due, some BS about covid. Waste of space !”

Helpful Report

Posted 3 years ago

Hi Phil, Sorry to hear that you were let down by your transport provider. This is not typical, and we would hate for your opinion of Shiply to be formed on the basis of one transporter that has let you down. The majority of transporters do a great job, so I would urge you to please consider using Shiply again. If there is anything we can do to help please get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 3 years ago

“Delivery arrived 2 weeks later than agreed and courier wanted more than they had agreed”

Helpful Report

Posted 3 years ago

Hi, We are very sorry to hear that your experience was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Process complex, once you have accepted an offer you can not do anything, as I transfered the money via the bank it took more than three days till I was able to restart communication with the supplier. What I also not like is the fact that you do not get an invoice directly after the payment of the service fee. Why is this? You need to ask for the invoice with a separate e-mail which is not convenient.”

Helpful Report

Posted 3 years ago

Hi, We are very sorry to hear that your experience was not a positive one. Although Shiply does not do any transporting and only operates as a neutral marketplace where customers and transporters can meet and enter into mutual agreements, we do take measures to ensure the marketplace is honest, fair, and free from any malpractice. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. We always recommend paying for the service once the job is complete. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Would have been better off going direct to DHL or UPS.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Put in bid after seeing image, size and weight and then and then told me there company was unable to deliver, don’t expect anything”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that your driver let you down. All drivers and transporters are 100% independent. Shiply is not a transporter, we are simply the marketplace where users and transporters can meet and enter into mutual agreements. Please leave a review for this driver on their Shiply profile so that you can share your experience with other users of the Shiply platform. Regards Anne

Posted 3 years ago

“System seemed to work well but the amount that Shiply take as commission is absolutely exhobitant! Won't use ever again because of this.”

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Posted 3 years ago

Hi, Thanks for the review. We feel the prices are fair, but we respect your opinion and freedom of choice. Regards Simon

Posted 3 years ago

“Awful experience with the couriers introduced by shiply. Cost me 20hours holiday from work due to 2 missed appointments and then another 5hours as the company refused to arrange for an evening delivery. Contacted shiply who basically wipe their hands of things once the money is taken”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Gave deposit $ to secure a delivery, spoke with the driver to make arrangements to get delivery picked up, and did not show up or call back. Driver was a 150 miles away from the pick up location waited a few hours. Gave up and did it myself.”

Helpful Report

Posted 3 years ago

Hi Jamie, Sorry to hear that you were let down and that your experience was not a positive one. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“When the delivery guys are good all smooth, but when bad no help from shiply to chase and get it sorted. I got a garden dining set delivered by delivery company called Hellosir in Shiply. They by mistake took back handles of a chair. and now 3 months haven't delivered. Raised with Shiply a complain, but dont see they have chased Hellosir either. What's annoying is this Hellosir guys keep saying next week all the time reminded as if its a joke.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear your experience was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Shiply must be one of the most Eco-unfriendly companies out there. They have no mechanism for combining pickups so if you're in London and you've Bought something in Nottingham and something else in Leeds you have to have two vans smoking their way down to London and presumably all the way back. I tried to ask if a provider could pickup from two locations and Shiply censored that part of my message and allowed through the part where I've offered double money. No wonder the provider was confused!!! Shiply? in the bin, sorry”

Helpful Report

Posted 3 years ago

Hi Rick, Sorry to hear you feel this way. I appreciate that your view and opinion of Shiply have been negatively impacted by this experience, but I do hope you will consider using us again in the near future. I'm not sure why your message was censored, this normally happens when users are violated our user terms and conditions. I hope you will give Shiply another chance. Regards Anne

Posted 3 years ago

Shiply is rated 4.5 based on 44,645 reviews