Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,636 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,636 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Says here Own Driver, Courier. Mine was not! It was done through BAH who holds no liability and contracts out to Best Friend Transport LLC. Driver damaged my wall, used duct tape to hold the rest of it in place breaking DOT rules and never notified me. Then drove for 4 hours out of state. I caught him in Georgia driving like this. BAH did NOTHING to help me. 40 calls and most of them they just sweet talk you. They hold no liability. I'm supposed to handle the claim with the company Best Friend Transport who they hired. According to the driver they are the ones who told him not to call me and keep driving. Driver also had flat so used spare for 4 hours. Spent 24 hrs with him stranded at a gas station. No help from either company. Hired mobile tech to make my 5th wheel road worthy. I told driver to add air to the spare it was looking a little flat, he says he can't because it could blow out & I have to follow him. So I do. It blew out almost immediately. Both issues should have been handled at the source. South Carolina where he damaged it, and Georgia where we were stranded respectfully. He never gave me the opportunity. Then Maya & Ruby at BAH continued to give me the run around for two days as we were stranded again due to his negligence. Ruby told me they had worked it out so I wouldn't have to pay the full amount. Got to drop off point and she had been lying! I ended up having to pay $300 more for the extra day. BAH goes by American Wheels and is worthless if anything goes wrong! MAKE SURE YOU DEAL DIRECTLY WITH YOUR DRIVERS COMPANY OTHERWISE NO ONE WANT TO BE HELD ACCOUNTABLE. THEY DO NOT HELP WITH INSURANCE AS ADVERTISED.”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“The shipper I used to deliver my goods through them lost my shipment. They did not obtain a signature on the BOOL, which should be a clear cut insurance claim for me. However, they wouldn’t, because they are crooked. Shipley did absolutely nothing to try to get them to make the claim. They also kept them as a shipping option. So shiply does not vet their shippers and does not punish them in any way when they lose your shipment.”

Helpful Report

Posted 4 months ago

Hi Gary, I’m genuinely sorry to hear about the loss of your shipment. I understand how frustrating it is when an insurance claim does not proceed as expected, especially when there's a lack of accountability from the transport provider. While Shiply is a platform connecting customers with independent transport providers, we strive to maintain a high standard of service on our platform. Although we facilitate connections, the transport provider handles issues regarding claims and insurance, as Shiply is not directly involved in these agreements. We recommend thoroughly discussing insurance coverage and delivery protocols with the transport provider for future high-value shipments before accepting a quote. Also, you may consider availing of the Shiply Protection Plan for your future bookings for extra coverage on top of your transport provider's protection plan in case something unexpected happens. If you continue to have issues, please email us at support@shiply.com so we can offer further assistance. Kind Regards, Steve

Posted 4 months ago

“I paid for your services, you charged me for it, and the selected third party cancelled the service at last minute leaving me to arrange service elsewhere at higher costs to me. When I raised the issue to you, instead of refunding my £10 worth, you took it to your revenue line and told me I could go away and ask you to do it all over again. I do not think you understand customer services, and should be out of business with your non-refundable policies. The credit you said I have with you will expire, and you know that, and this is the reason why you are keeping my £10 today for nothing. I feel you should not keep £10 and instead refund it right away back to where you took my payment from. No refund back to my payment method has been considered by Shiply.”

Helpful Report

Posted 4 months ago

Hi Raf, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 4 months ago

“Tried to get quotes from this site for a vehicle I purchased from a dealership. Dealership is paying the shipping. Shipley will not allow me to share the dealership contact information. Waste of time.”

Helpful Report

Posted 4 months ago

Hi, We're sorry to hear about the challenges you encountered while using our platform. We strive to provide a user-friendly experience and ensure that our users can easily submit shipping information and receive accurate quotes. Regarding the limitations on including numbers in your submission, this is a measure we have in place to prevent negotiations from occurring outside of our platform, as it goes against our policies. After accepting the quote, you can share more information with your chosen transport provider. We appreciate your feedback and will use it to improve our platform and services. If you have any further concerns or questions, please feel free to reach out to us at support@shiply.com. We're here to help. Kind Regards, Steve

Posted 4 months ago

“I added in the eBay Seller to the conversation (an option Shiply provides which looked really handy in coordinating collection with the courier). The seller's chats appeared as if they are from me! I raised on issue on this and told this is by design. Pretty sure this is a privacy issue! There's no warning that a stranger may be masquerading as me and could change my agreement with the courier on my behalf. This is just really really poor design that needs fixing. From the response to the support ticket I raised it's just not seen as a problem or taken seriously. The actual service from Shiply and the courier was great, but this one issue means I'd be very reticent to use Shiply again.”

Helpful Report

Posted 5 months ago

“A week ago I contacted for help with negative false ratings and account suspension. Anne replied that I should contact shiply customer service. All my shiply tickets are closed without response. Why are you ignoring my messages and not helping me? my account: EuropeSprint Can you help me and tell me why you are closing my tickets and not responding?”

Helpful Report

Posted 5 months ago

Hi Szymon, Our team has replied to your concerns, and spamming reviews will not expedite any further resolution. We have already provided an explanation regarding your situation. After a thorough review by our Trust and Safety team, your account was suspended due to low feedback ratings and multiple complaints. Regrettably, as the level of service provided did not meet our community's standards, the team has decided to permanently suspend your account. We wish you the best of luck in your future endeavours. Kind Regards, Anne

Posted 5 months ago

“DO NOT USE Complete set of con artists and will under price to get your money and then not deliver. Its likely they have fake reviews to make them look like a professional outfit. Sad that these people ruin it for the legit hard working business. Will stay clear of Shiply in future.”

Helpful Report

Posted 5 months ago

Hi, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 5 months ago

“J'ai payé le transport 414€. 54€, le devis plus 360 euros a la livraison au lieu d'un total de 405€. Transporteur dangereux. Véhicule non conforme. A déposé mon véhicule sur le bord de la route de nuit. SHYPLY doit me rembourser 51€ 1 ere caution et 9€ trop perçu du chauffeur malhonnete”

Helpful Report

Posted 5 months ago

“Absolute scam. Accepted a quote house move. Travelled 3 hours to be let down by the transport company. (No show with 3 different excuses). Managed to get a company to sort half the essentials but now I’m left with half of a container full which I’m still having to pay for unexpectedly around 150 miles away with no budget left. Fully appreciate it’s not Shiply that have been dishonest but they are keeping the £70 deposit for the pleasure and have completely washed their hands of the situation as it’s nothing to do with them. Would NOT recommend. Literally phone around yourself. Zero point in the service and now out of pocket.”

Helpful Report

Posted 5 months ago

Hi Alice, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 5 months ago

“Site is full of cowboys posing as professional removal/transport companies. You will receive numerous bids from generic sounding named companies e.g. "Express Delivery" who claim to be able to complete your job. They will then lack the experience, expertise, punctuality, communication and all-round professionalism to actually do what they say. Shiply support is non-existent and you will not receive a timely response. They actually don't even have a phone number to call. Just hire a reputable company to move your stuff and avoid this awful service.”

Helpful Report

Posted 5 months ago

Hi Alastair, We’re sorry to hear about your disappointment with the service and the lack of support you felt. At Shiply, we aim to connect users with a wide range of transport providers, but we understand that not all experiences meet our expectations. Your feedback helps us in identifying areas where we can improve. If you have any specific issues with a particular transporter, please email our support team at support@shiply.com, and we’ll do our best to address your concerns. We’re continuously working to improve our support channels and ensure all users have a positive experience. Kind Regards, Steve

Posted 5 months ago

“Shiply take a deposit amount - its actually a FINDERS FEE of roughly 45% - depending what category you list your transport job in. This literally makes the transporter work for VERY LITTLE income and Shiply get 45% ontop for doing NEXT TO NOTHING. So a £100 transport job shiply sell to you for £145. Ouch! Anything goes wrong and they try to get you to take a credit note rather than refund.... don't do it!! AWFUL company making £MILLIONS out of hard working transporters!!!”

Helpful Report

Posted 5 months ago

Hi, We understand your concerns about the service fees and how they affect both customers and transport providers. Our platform fee covers operational costs, including customer support and maintaining the marketplace, to connect users with a range of transport providers. That said, we appreciate your feedback and will review it to see if improvements can be made in this area. If you have any unresolved issues or would like further assistance, please contact us at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Beware. They take your cash first then can't fulfill your order. Then have the cheek to say they'll hold your cash in account for the next time you use them. Had to involve my bak to get a refund. Do not use these conmen!!!!”

Helpful Report

Posted 5 months ago

Hi, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 5 months ago

“ATTENTION THIS GUY IS AN SCAMMER HE CHARGES IN ADVANCE BY ZELLE AND NEVER DID MY PICKUP. BE CAREFUL!!!! DO NOT GIRE HIM HE’s AN SCAMMER”

Helpful Report

Posted 5 months ago

Hi Fernando, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please contact our customer support team at support@shiply.com immediately to report the issue with your transport provider. Provide all the relevant details, including your communication history and any evidence of payment. We will investigate the matter and take appropriate action, which may include suspending the provider from our platform. Thank you for bringing this issue to light, as it helps raise awareness and protect other users from potential scams. Kind Regards, Megan

Posted 5 months ago

“Awful. No phone number to get help. Most couriers are actually from Proovia (who are diabolical) but pretend to be independents. If you dare request a refund due to driver asking for money up front, Shiply take two days to respond then tell you to fill out a long form and wait 10 days. Find another platform to handle your deliveries.”

Helpful Report

Posted 5 months ago

Hi Karla, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 5 months ago

“Hi I have a big complaint about shiply. Unfortunately the portal does not want to help new companies on shiply. Every other company that has been on shiply longer does not like new carrier accounts. Other companies post transport offers. If you are a new company on the platform, you receive this order and within 7 days they post a fake negative rating. You will get 2-3 fake ratings and shiply will immediately block your account as a user. Shiply, please tell me how we should proceed on the platform in Europe, if this is very unfair to new companies! You do not provide help to new companies. You do not verify the ratings, if they are posted correctly or not. You should stop this as soon as possible, because the market in Europe on shiply will be ruined soon. New companies should have a protective umbrella. And negative ratings should be verified. Anyone can rate your transport negatively, and shiply does not try to check if it is a fake rating. I worked for you for 1 week and I am a victim on the portal. And I didn't get any help, despite the reports. If shiply checked negative reviews of new accounts and removed negative reviews if the customer has no evidence, other companies would quickly give up unfair competition. What do I do now?? If I don't have an account? And other new companies? The same thing awaits them.”

Helpful Report

Posted 5 months ago

Hi Szymon, We understand how frustrating it must be to feel unsupported as a new transport provider on the platform. Maintaining a fair and safe marketplace is important to us, and we are always working to improve our processes. Your concerns about fake reviews and potential misuse of the feedback system have been noted, and we will be reviewing them closely. In the meantime, if your account has been restricted, please email support@shiply.com with your account details. Our team can investigate the reviews on your account and provide further assistance to help address any unfair competition or unfounded ratings. Kind Regards, Anne

Posted 5 months ago

“Five Star Logix and Shiply are a total scam. Scammed us out of money and then refused to unload shipment until they received more than double of the agreed up amount. Shiply offered zero assistance and Five Star Logix is part of the scam leaving you no recourse. DO NOT USE this site to book loads. It is not legitimate the brokers are in on the scam and they off zero assistance if you have an issue”

Helpful Report

Posted 5 months ago

Hello Brian, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 5 months ago

“I’d never trust Shipley again with transport, I think a civil litigation is the way forward against both parties involved the agent (shipley) and the courier. Shipley and the courier hide behind damage to motorcycles and keys that are damaged”

Helpful Report

Posted 5 months ago

Hi Dr Phillips, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“I don't know this company is my first time I hope everything going allright and fast shipping. Because I can't wait herin france I need to travelling to uk soon as possible when this car shipping.”

Helpful Report

Posted 5 months ago

“I'm not very happy about people's saying the service not good is true. The moment im in france to transporting small car to vierzon 170 kms before paris. I don't know.”

Helpful Report

Posted 5 months ago

“Warning you never get your refunds back”

Helpful Report

Posted 5 months ago

Hi Jeff, At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 5 months ago

Shiply is rated 4.5 based on 44,636 reviews