Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,672 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 14th December 2024

343

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't expect to pay more than what was called for When I signed up, sales tax was totally unexpected. not sure I would use them again .”

Helpful Report

Posted 1 week ago

Hi Warren, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 week ago

“I booked a collection, but the driver never showed up for the job. I would never recommend this service.”

Helpful Report

Posted 1 week ago

Hi Rax, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 1 week ago

“Muy bien, bien organizado . Gran sistema”

Helpful Report

Posted 1 week ago

“Me han traído la moto de Jerez a Valencia, y súper súper bien! Muy bien cuidada y gente de fiar, si vuelvo a necesitar que me transporten algo, sin duda contactaré de nuevo, muchísima gracias!!!”

Helpful Report

Posted 1 week ago

“Using Shiply proved easy. We received numerus quotes. Communicating with the shippers was quick and painless. Item arrived according to schedule and there was good, fast respnses to our question with the shipper.”

Helpful Report

Posted 1 week ago

“Top! Immer wieder gerne.”

Helpful Report

Posted 1 week ago

“Parfait ! Merci beaucoup ! Service au top !!! Je recommande vivement”

Helpful Report

Posted 1 week ago

“Parfait en tous points”

Helpful Report

Posted 1 week ago

“Great site”

Helpful Report

Posted 2 weeks ago

“C est vraiment bien et utile Merci”

Helpful Report

Posted 2 weeks ago

“Hervorragender Service, schnell und unkompliziert + günstig - Perfekt! Kann ich nur empfehlen.”

Helpful Report

Posted 2 weeks ago

“Einwandfrei. So macht es Spaß.”

Helpful Report

Posted 2 weeks ago

“Unkompliziert und schnell 👍”

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Posted 2 weeks ago

“Très bon site très facile d’utilisation”

Helpful Report

Posted 2 weeks ago

“Un très bon site pour faire le choix dun transporteur”

Helpful Report

Posted 2 weeks ago

“These guys did a great job, great driver, friendly service. Reccomend.”

Helpful Report

Posted 2 weeks ago

“top top 👍, transporteur bien équipé et professionnel, aucun problème”

Helpful Report

Posted 2 weeks ago

“Do not use this service for the delivery of any valuables. They are very careless, do not care about the nature of the contents they carry. I had everything that was valuable and could break broken by using this service to move items from France to the UK, disappointing. I paid for protection, they came back with a silly reply when i applied for refund.”

Helpful Report

Posted 2 weeks ago

Hi Kojo, We’re sorry to hear about your disappointing experience and the damage to your items during transport. While we always recommend choosing transport providers carefully, especially for valuable or fragile items, we understand your frustration. For future moves, we strongly suggest confirming the full insurance coverage with the transport provider prior to accepting a quote. If you availed of the Shiply Protection Plan (SPP), it's essential to understand the terms and conditions before availing of this plan. The exclusions section states that SPP does not cover damage due to improper packaging by the shipper. When shipping fragile items or any goods requiring special handling, it's crucial to communicate this with your transport provider beforehand. Proper packaging and protection of items play a significant role in ensuring their safe transport. Discussing these requirements with your transport provider can help minimise the risk of damage during transit. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or concerns about our insurance policies, please feel free to contact us at support@shiply.com. We're here to assist you and ensure that your shipping experience with Shiply is smooth and hassle-free. Kind Regards, Megan

Posted 2 weeks ago

“Very professional and expedition service, from all involved.”

Helpful Report

Posted 2 weeks ago

“Very helpful in finding help moving a large item”

Helpful Report

Posted 2 weeks ago

Shiply is rated 4.5 based on 43,672 reviews