Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,621 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Service provided, of finding a convenient transportation company, is excellent. The online platform provided is very good and easy to use. I am surprised by the German customer service, when I wired the deposit twice (after having received an error message after the first time and seeing on my bank account that both payments did in fact go through). When asking for reimbursement, I was told I had to first send a photo of the items to be transported (utterly irrelevant), and was then sent on to the HQ. They reimbursed immediately, still it was surprising and slightly annoying. Everything else was great.”

Helpful Report

Posted 1 year ago

Hello Stephanie, Thank you for sharing your feedback. We're delighted you found our service and the online platform easy to use. We appreciate your positive remarks about our transportation finding service. Regarding the reimbursement process, we apologize for any inconvenience caused. We aim to ensure a smooth user experience, and we appreciate your understanding of the resolution provided. If you have any further questions or anything else we can assist you with; please don't hesitate to contact our customer support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Considero que como la gestiòn la realiza Shiply, tambièn tendrìa que realizar el cobro total del servicio aceptado por el cliente (de todas las propuestas recibidas); no teniendo el cliente que hacer pagos parciales a diferentes actores y en diferentes momentos de toda la gestiòn.”

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Posted 1 year ago

“Utile pour les petits déménagements”

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Posted 1 year ago

“Transporters need to be better vetted. Solicitations from transporters and asking for payment up front and then “No Call/No Show””

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Posted 1 year ago

Hello, We appreciate your feedback and understand the importance of a reliable and trustworthy service. We take the vetting of transporters seriously to maintain a high standard on our platform. If you have specific instances of transporters soliciting payments upfront and not delivering on their commitments, please share more details with us at support@shiply.com. This information will help us investigate and take appropriate action. Your input is crucial in helping us improve our platform, and we thank you for bringing this to our attention. For any further concerns or questions, feel free to contact our support team. Kind Regards, John

Posted 1 year ago

“Ils prennent une trop grosse commission!”

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Posted 1 year ago

“Best quote for 2 pallets from Leicester to London £212. Quote direct with a pallet courier £170. Quote to deliver an internal door 5 miles across London £60, hiring a van by the hour £11. I never find good deals via Shiply. That said, I don’t doubt it’s great ‘service with a smile’ because they’re laughing all the way to the bank.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I'm sorry to hear that you found the quotes provided on Shiply to be higher than expected. Shipping costs can vary based on several factors, including the size, weight, and destination of the item, as well as the specific services offered by the transport providers. We aim to provide a platform where users can find competitive quotes, but it seems this time it didn't match your needs. We appreciate your feedback, and if you ever need assistance with shipping in the future, please don't hesitate to reach out to us at support@shiply.com. We're here to help. Kind Regards, Megan

Posted 1 year ago

“Confused that you complete all the information about your vehicle and the dates you would like to ship but still the 50 plus quotes I received asked those questions. They only knew the from and to locations I entered not the item and dates? Guess Shiply does not provide that to the shippers or the shippers don't take the time read the request? But all 50 plus asked for that information even though I included it on the initial application form including a photo of my motorcycle with model etc.. Also 99% asked what kind of car it was? I chose not to use any of the shippers since my date requests from pickup to drop off had a 2 week delay request in-between since I would only be in both towns on those weeks I requested. They all wanted to make an asap delivery which normally is great but I could not be in both towns that fast due to my schedule.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for sharing your experience. Shiply provides detailed information to our transport providers, including the item and dates you specify. However, due to the high volume of requests, some responses might be automated, leading to misunderstandings. We recommend communicating your specific requirements directly with providers to avoid any miscommunication. If you have further questions or concerns, please feel free to contact our support team at support@shiply.com. They will be happy to assist you. Kind Regards, Megan

Posted 1 year ago

“Somewhat difficult to followup with the shipping progress.”

Helpful Report

Posted 1 year ago

Hi Richard, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Was asked to pay full amount via card payment before my package was even picked up ,let alone before being delivered.”

Helpful Report

Posted 1 year ago

Hello Jason, We appreciate your feedback. It's important to note that each transport provider on Shiply may have their own terms and conditions. If a payment method makes you uncomfortable, you can choose another provider. Additionally, providers with less than 6 months on Shiply are only allowed to collect full payment after a successful delivery. Please remember we advise not to pay the provider until after the successful delivery. Kind Regards, Megan

Posted 1 year ago

“You should have an option for a delivery going both ways - the system you currently have is slightly confusing for someone who is using it for the first time.”

Helpful Report

Posted 1 year ago

Hi Julia, Thank you for your feedback. We appreciate your suggestion to improve our system. We continuously strive to enhance our platform for a better user experience. Your input is valuable, and we will consider your suggestion for future updates. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Good idea of the platform but what I didn’t like was the haggling about my first payment. I got ditched by the first contractor and Shiply didn‘t believe me and I had to write numerous mails to prove my honesty.”

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Posted 1 year ago

“Teure vermittlungsgebühren”

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Posted 1 year ago

“I was pleased with the number of bids and the carrier selected - however - I think Shiply should make it more clear that the "deposit" is really their (10-15%) commission that they receive upfront - and does not go to carrier. For that fee of e.g. - $200 they should serve as a better liaison between buyer/seller/carrier to ensure there are no issues and to facilitate a smoother process. It is also cumbersome to communicate with Shiply as they do not take calls - rather you have to communicate via text and it is a slow process. While they do provide issue resolution - it would be nice to be able to speak with a rep to expedite matters.”

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Posted 1 year ago

Hi Tom, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 1 year ago

“I still need my bill”

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Posted 1 year ago

Hi Paul, We can only provide you with a receipt for the deposit payment made. Your chosen courier would need to issue a receipt for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“This platform is really good however, they charge nearly a third of the amount you pay in total services which is too much in my eyes.”

Helpful Report

Posted 1 year ago

Hi Carl, Thank you for your feedback. We appreciate your positive sentiment about our platform's functionality. Regarding the fees, we understand that pricing is an important consideration for our users. Our fees are designed to cover the costs of maintaining and operating the platform, including services like customer support, insurance, and technology development. We strive to provide value for our services and continuously assess our fee structure to ensure it aligns with industry standards. If you have any further questions or concerns, please don't hesitate to contact our support team at support@shiply.com. We're here to assist you. Kind Regards, Megan

Posted 1 year ago

“They should have an app”

Helpful Report

Posted 1 year ago

Hi Juan, Thank you for your suggestion! We appreciate your feedback about possibly having a dedicated app for Shiply. While we currently offer a mobile-friendly website that allows users to access our platform and services, we understand that having a dedicated app can enhance user experience and convenience. We'll definitely consider your suggestion as we work towards providing the best possible experience for our users. If you have any more ideas or feedback, please let us know. We're here to listen and improve. Best Regards, Steve

Posted 1 year ago

“The broker working under you , ask for more money than the bid then they said driver needed more . I click on a 1047.00 dollar bid snd Shiply took 203.00 the broker said she needed a 100.00 and then she came back and said the driver needed 1250.00 so my cost came out to be 1553.00 , also comment was made i could try and get my money back from Shiply and book This was not clear at all , and feel as if the broker cheated me into raising the rate once load was booked, bid low then raise price.”

Helpful Report

Posted 1 year ago

Hello Stacy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Shiply acts as a platform to connect customers with transport providers, and we rely on our partners to fulfill the services they offer. While we strive to ensure a high standard of service from our partners, we acknowledge that there may be instances where things do not go as planned. If you have any specific concerns or suggestions, please feel free to share them with our support team at support@shiply.com. Your insights are valuable to us, and we are committed to making necessary adjustments to enhance the platform's performance. Best regards, Anne

Posted 1 year ago

“offered a prompt but very expensive solution.”

Helpful Report

Posted 1 year ago

Hi Olga, I apologize if the solution provided to you was expensive. We strive to offer competitive rates and value for our customers. Our platform connects you with multiple transport providers, and sometimes the quotes can vary based on factors like distance, item size, and urgency. We encourage our customers to compare the quotes and choose the best fit for their budget and requirements. Additionally, pricing should be discussed directly with the transport providers to see if there are any options for cost optimisation. We aim to ensure you have a positive experience using our platform, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further questions, please feel free to contact our support team at support@shiply.com. Thank you for using Shiply, and we hope to be able to provide a more suitable solution for you in the future. Best Regards, John

Posted 1 year ago

“Frais de dossier un peu cher”

Helpful Report

Posted 1 year ago

“Didn’t explain the platform clearly. For instance, how much of the shipping charge goes to the Shipley platform and how much goes to actual shipping company?”

Helpful Report

Posted 1 year ago

Hi Barry, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 44,621 reviews