Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,627 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Konnte keine abmasse eingeben da Shiply dachte es ist eine Telefonnummer”

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Posted 2 years ago

“Great site to find a driver but if you end up with a dishonest driver Shiply does almost nothing to help. I've used another service in the past and they seem to offer much better support and DEMAND better from drivers.”

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Posted 2 years ago

Hello Nate, We appreciate your feedback. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“Pickup was delayed by about 4 days for whatever reason”

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Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Michael

Posted 2 years ago

“Have used them half a dozen times. To be fair, most of my past experience has been favorable until the most recent job. Twice did the courier promised me a date of delivery but failed to show up after a full day of waiting at home. The worst is they never told me there was a problem until I asked! And the excuse they gave was unacceptable too. After the last failure, they told me they wouldn't have time to fulfill the job in the next 2 weeks, and there was no certainty they could do it after that. They suggested me to cancel the job with Shiply if I could not wait (but I had already lost more than a week). Of course I did, only to find out the process of cancelling a job was quite cumbersome. All I could do was to leave a message with the help desk and wait for their mercy to get back to me. They did after several hours of worries on this side. Not until they cancelled the job could I relist it, losing some more time. I think Shiply should do a better job vetting a service provider until allowing it to make offers to take up a job. More stringent measures should also be in place to punish irresponsible providers like the one I encountered.”

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Posted 2 years ago

Hi Tim, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Michael

Posted 2 years ago

“Il manque trop des explications sur votre site beaucoup de flou heureusement je suis tombé sur un bon transporteur sinon juste vous mettez en relation son suivi derrière”

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Posted 2 years ago

“I have an open complaint about a Speedy Transport booking that never happen, and i lost my deposit to Shiply. you have not contact me yet on my deposit i sent to you.”

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Posted 2 years ago

Hi Richard, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 2 years ago

“Fee is too high”

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Posted 2 years ago

Hi, Sorry that you feel this way. We believe our rates to be a fair and accurate representation of the market. Best Regards, John

Posted 2 years ago

“My transport provider’s van broke down so the job had to be cancelled. The Shiply customer service phone was not operating, so I had to email them. They then credited my account with the lost deposit instead of refunding it, so I have effectively lost my deposit to Shiply as I no longer want to book through them, because new quotes were far too expensive for me to afford. Still hoping to receive my deposit refund. The lack of customer phone line has been really disappointing.”

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Posted 2 years ago

Hi Becky, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“Mixed feelings on using this site I did eventually get my item delivered after agreeing to one of the cheaper quotes couriers communication was very poor and took a considerable time to be collected What was confusing was the initial cheaper quotes coming in and then all of withdrawing the cheaper offers”

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Posted 2 years ago

Hi Neil, Thanks for using Shiply, we hope that you will use us again soon. Kind Regards, Steve

Posted 2 years ago

“Shiply is a broker of broker service. That means if anything happens, like it did for my shipment, there are now two companies you need to try to reach out to for help. I had a 5pm pickup, I had reached out to the independent driver several times that day to see when they would be there. At 4pm I finally heard from them that they would not be picking up the item and that I should make other arrangements. Now I had to try to get a response from the broker. When that didn’t happen, I tried to reach shiply. They replied a couple of days later, saying they would text the broker. Not helpful. I would not recommend this service. The broker eventually found another driver for the pickup. That driver shipped the side-by-side on an open floor car trailer so the wheels were hanging off the tracks and it was a big chore getting it off.”

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Posted 2 years ago

Hi Rob, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“A way to reach a number of delivery companies, but leaching their lifeblood with extortionate fees given they then just hand you over and offer absolutely no responsibility for the job (unlike Anyvan). The deposit is all fees and does nothing to bind the delivery company in or see any benefit. It turned out that in the latest delivery nearly 25% of the job cost was taken by a company providing a website!! Not exactly socially responsible in these difficult times...”

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Posted 2 years ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, John

Posted 2 years ago

“Shiply ofrece un servicio útil pero parece ser otra de eses plataformas internet que viven integramente del trabajo ajeno y demuestran un comportamiento fiscal más que dudoso. No emiten facturas de los servicios que cobran y los depósitos que retienen cuando se reserva un transporte son integramente su comisión de servicio por la cual tampoco emiten factura. Algo a tener en cuenta si eres empresa.”

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Posted 2 years ago

“Dauert leider lange bis Rückmail und Kontakt zum Transporter freigeschaltet. (Bei sofort Überweisung) Besserer hinweis auf Pay Pal erforderlich. Gewählter Spediteur : Exelent Dank für den Kontakt mit :Europtrans”

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Posted 2 years ago

“The Companys on the Website are very good. But shiply is a porr designed website.”

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Posted 2 years ago

Hello, We appreciate your feedback. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 2 years ago

“Leider kann man niemanden telefonisch erreichen.”

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Posted 2 years ago

“Good concept, bad delivery companies (especially xpert deliveries) who take 3 weeks to deliver an important item that I required for sept 10th. didnt arrive till 4 days later. Their sloppyness unfortunatley affects you as a company by association.”

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Posted 2 years ago

Hi, Thanks for your review. I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Anne

Posted 2 years ago

“Total rip off thought it would be a deal UPS beat by hundreds in same state 6 hours away I would deliver for what they are asking!!”

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Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“I paid £230 for a mobility scooter which I needed moving from a local town to my home - a distance of 7 miles. I successfully got the price down to £45 and accepted that price BUT when I accepted it, I found I had to pay Shiply £11 as well as pay the provider £45. This is disgusting and it is not clear anywhere on their details that such an excessive charge will apply.”

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Posted 2 years ago

Hi Lynda, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 2 years ago

“What a mess! Collection 3hrs late, finally left at 10.45pm. Delivery on promised day had 1 significant item missing. Had to be traced at the warehouse. New delivery promised for 2days later. Van arrived on time but item not on the van! Third delivery another 2 days later, item finally delivered. We had to be available at home on 3 separate days due to carelessness and inefficiency of this company. We booked with GOOD FELLAS. Not realising that they subcontract and we didn’t have the opportunity of checking up on PROOVIA who actually collect and deliver. Vans very full, no protection of items provided, so make sure you wrap and protect as scratching almost inevitable.”

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Posted 2 years ago

Hi Quinn, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 2 years ago

“Trying to get a deposit refund when a courier fails to do a job is very annoying, they don’t simply pay you the money back they relist the job and tell you they will give you a credit! If I wanted it relisting I would have done it myself and if I asked for my money back don’t tell me I am having a credit! Treat your customers fairly and try answering your phone or at least show some numbers to contact you. Poor customer service.”

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Posted 2 years ago

Hi Bill, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

Shiply is rated 4.5 based on 44,627 reviews