Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“On collection the courier frogmarched an old man to the bank for payment, an overpayment I may add, he didn't give a receipt. We were unaware of this and paid the full amount via a bank transfer. Express delivery in Liverpool are refusing to do anything about this. Absolutely disgusting behaviour and I am £60 out of pocket. Do not use them.”

Helpful Report

Posted 3 months ago

Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Sehr unseriös und nicht transparent”

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Posted 3 months ago

“Shipped a Motorcycle with LoadMakers, the lowest bid and bike was damaged in the process. After many weeks of slow communication and Shiply passing off to LoadMakers for them to pass off to their insurance AIC, long story short, I’m left to pay the damages, no help from Shiply, LoadMakers or their insurance. Lesson learned, don’t go cheap with shippers. I cannot recommend this service if you have something of value to ship.”

Helpful Report

Posted 3 months ago

Hi, We’re really sorry to hear about the damage to your motorcycle and the difficulties you’ve encountered. While Shiply operates as a platform connecting customers with transport providers, we always recommend confirming full insurance details with the provider before booking, especially for valuable items. For future shipments, you might consider using our Shiply Protection Plan for additional coverage. This can provide further peace of mind in case issues arise. We’re disappointed to hear about your experience and appreciate the feedback—it helps us improve. If you need further assistance, please contact us at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“My only advice is DON’T. You will thank me later…this is a total waste of time.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“EVERY shipper quoted 10 to 20 higher than normal no rush shipping costs. Shippers quote you an extremely high price hoping you will take that quote. If not, they are happy to haggle knowing already that they could reduce their quote quite a lot while still making a hefty profit. My package ships ftom Europe to US for under $100; but to ship domestically in the US at 2000 miles less travel somehow suddenly costs over $2000 to ship a medium sized box under 20 lbs and not expedited. This service is a joke and should be avoided at all costs. My best advice to you folks (if you really wish to pay more than normal shipping costs, but better any quoted cost) is to let shippers give you a quote, and then contact them directly outside of this website. Act as if you have never had any prior contact with them and ask for a direct quote. It will be cheaper since now the shipper does not have pay "Rip-offly" the fee for making an online connection between yourself and the shipper. Believe me I know what I'm talking about having had 10s of thousands of packages shipped domestically and overseas. Always try USPS, Fedex, UPS, etc. first since they tend to be cheaper and quicker. Again, avoid shipping via contacts from this website. Go directly to the shipper to make a deal!”

Helpful Report

Posted 3 months ago

Hi, Thank you for sharing your feedback with us. Our fee structure is designed to cover the costs of running the platform, ensuring a smooth experience for customers and transport providers. We regularly review our pricing to maintain fairness and competitiveness in the market. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Terrible customer service. Driver stole a valuable item, since the same driver has had terrible reviews. Reported driver to the police, took him to court, and even in that way Shiply did not block their account. Shiply never replied to my emails, nor to my requests. Do not recommend, particularly if there are problems they don't help.”

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Posted 3 months ago

Hello Juan, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. We value your feedback and are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Anne

Posted 3 months ago

“I am now into my 4th week waiting for a delivery that was promised within 7-9 days. The courier, called Shoban256, has not responded to my request for a delivery date and I suspect they have stolen my property. Shiply still allow this courier to use their platform knowing that they are collecting peoples' property and not delivering it. I've previously been happy with Shiply, but they are not acting quickly enough to protect their customers from rogue traders.”

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Posted 3 months ago

Hi David, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. We want to assure you that we do not condone any form of theft or illegal activities. We are committed to investigating and taking appropriate action against any transporter found to be engaging in fraudulent behaviour. To assist you further and address your specific case, please contact our dedicated support team at support@shiply.com. They will work closely with you to help law enforcement with the data we hold regarding this transport provider. Kind Regards, Anne

Posted 3 months ago

“TIMO, ESTAFA, ROBOEl transportista nunca paso a recoger la mercancía y dejó de contestar a mis mensajes. Además, SHIPLY no me permite votar la transacción ya que no sería positiva. TIMO, ESTAFA, ROBO”

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Posted 3 months ago

“The driver arranged delivery then couldn’t be arsed to communicate after that so my item was never picked up and I lost a Sale. Deeply unprofessional”

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Posted 3 months ago

Hi Jim, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“If you like getting screwed then this is your company. If you like to wait and wait on people who have no intention on shipping your items this is the company for you. If you like ride people that have no communication skills your in the right place.”

Helpful Report

Posted 3 months ago

Hi Paul, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“If I could give this a 0 star I would waited 2 weeks and 2 different company’s to try to get a shipment done just to hear them want more money to make it happen after having me wait and wait to hear that if there’s a different company do it unexceptable worst company and service I have delet with do not recommend thanks for reading”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“I purchased a pallet of wood heating pellets, 50-40lb bags. I see now why Tractor Supply stopped doing deliveries; they did however recommend Shiply. As it was my first experience, I had no idea what to expect. I learned they are basically a broker service that connects customers in need of shipping to shippers. $130 just to facilitate this connection. Then, it’s up to u to deal with the shipping company to get your delivery. If there are ANY issues, Shiply quickly and completely disabuse themselves and you’re on your own dealing with shipping company. In my case, I was due to run out of heating pellets by Friday thus, I specified that delivery needed to be made on Friday and the shipper agreed. After numerous calls and sitting home all day Friday, 5pm I got word it wd be Monday. Then I wasted all Monday and delivery was made around 4pm. I would’ve done better just contacting a shipper myself.”

Helpful Report

Posted 3 months ago

Hi Lloyd, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Shiply arranged shipment of NEW 2024 28ft enclosed trailer from Houston, TX to Athens, PA. Trailer arrived with damage on passenger side. Driver for BAH Logistics denied having anything to do with damage and stated it was that way when he picked it up. He later admitted to doing damage and agreed to pay for repairs. I have sent multiple pictures of damage as well as repair bill which I have paid out of pocket. I have been fighting with them for months now with no response.”

Helpful Report

Posted 3 months ago

Hi Joe, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“PLATFORM IS A JOKE AND CARRIERS ARE NOT RELIABLE AND AND FEES . DNU STAY FAR AWAY, YOU WILL PAY DOUBLE WITH THIS COMPANY”

Helpful Report

Posted 3 months ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Booked a shipment and was lied to about the pick up date gave me excuses that the truck was broken down refused to to help me, they wanted me to pay prior to pick up. Of all the times I’ve shipped I’ve never been asked to pay prior to shipping, I always pay on Delivery.”

Helpful Report

Posted 3 months ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. To avoid such issues, we advise against paying transport providers upfront on our platform if they are less than six months old. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 months ago

“Hi, On November 11 On November 11, 2024, I accepted an offer and contacted MyLogistics for information regarding delivery and collection procedures. Unfortunately, I encountered manipulative tactics, negligence, and unresponsiveness while trying to schedule a delivery and collection time. I experienced unacceptable customer service that severely lacked transparency and clarity. The delivery company’s phone number seemed to be non-functional, rendering it completely useless. For example, I received messages stating, “We apologise for the bad weather,” and another message that said, “Dear customer, we apologise for the inconvenience, but our truck has broken down.” It seems they always have an excuse for their delays. Additionally, they claimed, “We plan to deliver on Saturday and will send an appointment 24 hours before our arrival. Please let us know your preferred course of action.” However, this was quickly followed by a message stating, “Sorry, we can’t,” leading to a frustrating cycle. Just today, December 2, 2024, I finally received my item. I contacted Shiply on November 11 and did not receive it until December 2. This was a terrible experience, and I do not recommend their services. I strongly advise against engaging with this company, which can lead to frustrating experiences and wasted time. Thanks, Faraj”

Helpful Report

Posted 3 months ago

Hi Faraj, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“We contacted Shiply to deliver a G Plan sideboard the transport company was Pruvia unfortunately the item was damaged and can not be repaired we contacted Shiply as we had taken out additional insurance this was back in October they said they would resolve this for us but after several attempts to contact shiply again by e-mail and numerous phone calls they have not done anything we have had to refund the customer and are now out of pocket, So i would say if you use Shiply and all goes well then Good but if you need additional support from their customer or claims team then the service is awful, We are still awaiting some sort of response”

Helpful Report

Posted 3 months ago

Hi Angela, We’re truly sorry to hear about the damage to your sideboard and the issues you've faced with your claim. We understand how frustrating and upsetting this situation must be. In the future, we recommend confirming all insurance specifics directly with the transport provider before accepting a quote to ensure the appropriate coverage is in place. Additionally, for extra peace of mind, you might want to consider our Shiply Protection Plan, which provides additional protection in cases like this. If you need help with anything else, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 months ago

“Very terrible customer service, they don’t answer calls. Cancelled my collection because they had a fallout with the courier agent, you would think they would be readily available to sort out the delay I would experience, nothing. Filled out a customer help message with auto reply saying I would get a response with 6hrs. That didn’t happen.. I think the worst of all is them not answering your call. I had to refund my customer as they were not prepared to wait for another week to receive the goods. I would like my deposit back or going to get my bank involved. Do not use be aware if you don’t want deal with headache of chasing wind”

Helpful Report

Posted 3 months ago

Hi Stan, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 3 months ago

“The hauliers initially give you a cheap quote to get your attention and then stick the price up when you start communicating with them.”

Helpful Report

Posted 3 months ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, John

Posted 3 months ago

“It has been a month and the transport provider has not delivered my item. After two weeks attempted delivery of the wrong item was made. Then an appointment was made to deliver late in the evening and the driver failed to turn up. Shiply have been unhelpful, saying all they can do is ask the driver to contact me. Very disappointing.”

Helpful Report

Posted 3 months ago

Hi Joanne, We’re sorry to hear about the issues you’ve faced with your delivery. We understand how frustrating it can be when transport arrangements don’t go as planned. While Shiply acts as a marketplace to connect you with transport providers, we do encourage all drivers to maintain clear communication and meet their commitments. If the driver is unresponsive or fails to deliver, please reach out to our support team at support@shiply.com. We will do our best to assist and escalate the matter. Additionally, if your item is delayed or undelivered, we recommend reviewing the terms of the transport provider’s agreement and their insurance options for further resolution. We hope this issue is resolved for you as quickly as possible. Kind Regards, Steve

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews