Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,672 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 14th December 2024

343

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. Received multiple offers.”

Helpful Report

Posted 1 week ago

“got many quotes within minutes”

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Posted 1 week ago

“PLATFORM IS A JOKE AND CARRIERS ARE NOT RELIABLE AND AND FEES . DNU STAY FAR AWAY, YOU WILL PAY DOUBLE WITH THIS COMPANY”

Helpful Report

Posted 1 week ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“I chose Point Picker from the Shiply platform. They were an excellent team, very polite and flexible, furniture shipment arrived from UK to Italy in a matter of days with everything in perfect condition. Highly recommended.”

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Posted 1 week ago

“Booked a shipment and was lied to about the pick up date gave me excuses that the truck was broken down refused to to help me, they wanted me to pay prior to pick up. Of all the times I’ve shipped I’ve never been asked to pay prior to shipping, I always pay on Delivery.”

Helpful Report

Posted 1 week ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. To avoid such issues, we advise against paying transport providers upfront on our platform if they are less than six months old. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 week ago

“Pretty good although it can be frustrating to figure out how to use it. The interface could be much better.”

Helpful Report

Posted 1 week ago

“Nous avons fait rapatrier notre mercedes marco polo et nous par l'intermédiaire de Shiply. Nous avons été mis en relation avec le transporteur The Best Carrier. Service et prix impeccable. Malgré la barrière de la langue, le chauffeur était très sympa et très professionnel. Il a conduit très prudemment car notre véhicule est lourd tout en ménageant son camion. Nous recommandons donc Shiply et ce transporteur sans réserver !”

Helpful Report

Posted 1 week ago

“On 28 Shiply Customer SerVice 8O541O,56 OONovember 1895, the Chicago Times-Herald race, running from Chicago to Evanston and back, a distance of sixty miles, was held. This is believed to be the first motorsport event in the United States of America.[10] In 1900, the Gordon Bennett Cup was established.”

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Posted 1 week ago

“Schnelle und problemlose Vermittlung günstiger Angebote”

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Posted 1 week ago

“Was a nice an more affordable option for a transport of my new car.”

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Posted 1 week ago

“Everything went as agreed upon. Very satisfied”

Helpful Report

Posted 1 week ago

“High commission”

Helpful Report

Posted 1 week ago

Hi, We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“Excelente página.”

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Posted 1 week ago

“Alles gut!”

Helpful Report

Posted 1 week ago

“Hi, On November 11 On November 11, 2024, I accepted an offer and contacted MyLogistics for information regarding delivery and collection procedures. Unfortunately, I encountered manipulative tactics, negligence, and unresponsiveness while trying to schedule a delivery and collection time. I experienced unacceptable customer service that severely lacked transparency and clarity. The delivery company’s phone number seemed to be non-functional, rendering it completely useless. For example, I received messages stating, “We apologise for the bad weather,” and another message that said, “Dear customer, we apologise for the inconvenience, but our truck has broken down.” It seems they always have an excuse for their delays. Additionally, they claimed, “We plan to deliver on Saturday and will send an appointment 24 hours before our arrival. Please let us know your preferred course of action.” However, this was quickly followed by a message stating, “Sorry, we can’t,” leading to a frustrating cycle. Just today, December 2, 2024, I finally received my item. I contacted Shiply on November 11 and did not receive it until December 2. This was a terrible experience, and I do not recommend their services. I strongly advise against engaging with this company, which can lead to frustrating experiences and wasted time. Thanks, Faraj”

Helpful Report

Posted 1 week ago

Hi Faraj, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“Top Super 👍”

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Posted 1 week ago

“Très efficace”

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Posted 1 week ago

“perfekte Plattform um Transporte günstig durchzuführen..”

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Posted 1 week ago

“We contacted Shiply to deliver a G Plan sideboard the transport company was Pruvia unfortunately the item was damaged and can not be repaired we contacted Shiply as we had taken out additional insurance this was back in October they said they would resolve this for us but after several attempts to contact shiply again by e-mail and numerous phone calls they have not done anything we have had to refund the customer and are now out of pocket, So i would say if you use Shiply and all goes well then Good but if you need additional support from their customer or claims team then the service is awful, We are still awaiting some sort of response”

Helpful Report

Posted 1 week ago

Hi Angela, We’re truly sorry to hear about the damage to your sideboard and the issues you've faced with your claim. We understand how frustrating and upsetting this situation must be. In the future, we recommend confirming all insurance specifics directly with the transport provider before accepting a quote to ensure the appropriate coverage is in place. Additionally, for extra peace of mind, you might want to consider our Shiply Protection Plan, which provides additional protection in cases like this. If you need help with anything else, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 week ago

“Todo bien.”

Helpful Report

Posted 1 week ago

Shiply is rated 4.5 based on 43,672 reviews