Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,918 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 30th December 2024

345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I coordinated a GUARANTEED pick up and gave them two days in which to complete the pickup. Pickup was supposed to be early in the morning. It was a no-show in the morning. Was told driver was there…he was not. Said driver would be there late afternoon. Driver never showed up. Ruined my ship opportunity. This was my second attempt using Shipley. Do not recommend.”

Helpful Report

Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 1 week ago

“Fantastic service worth every penny. Vehicle collection from Lancaster Ford dealer to home address in Fleet, Hampshire. Covered transport fully tracked. I wasn’t there at either end but great communication with Mark meant I knife exactly where my car was at any time. Also Mark sent photos and videos of loading into his covered trailer and unloading at the other end. Even a video of the keys being placed through my letter box! If my car was a £100k Ferrari I would still have total trust and confidence with his level of service and security. I was never left wondering how things were going at any time. I would unreservedly recommend Mark and his amazing professionalism and high level of customer service. Planning to purchase an old sports car from auction in the next 12 months and Mark will be collecting and delivering it for me.”

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Posted 1 week ago

“good good good”

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Posted 1 week ago

“Sin problemas. Hubo muy buena comunicación y trajeron el vehículo tal como acordamos. Empresa muy recomendable.”

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Posted 1 week ago

“Todo perfecto!!! Lucas me dio un servicio impecable!”

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Posted 1 week ago

“Alles gut geklappt”

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Posted 1 week ago

“Todo perfecto. Recomendado. Sitio seguro y practico.”

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Posted 1 week ago

“Un excellent moyen de déplacer facilement des objets de grande taille. Shiply m'a épargné 10 heures de conduite, pour un coût similaire à celui de la location d'un camion et de la conduite par moi-même.”

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Posted 1 week ago

“Brilliant site, saved me nearly half the price for delivery of my car. I would highly recommend these to anyone..”

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Posted 1 week ago

“Avoid at all costs! The courier Shipley recommended ‘MehtaSaab1191’collected a £400 painting to be delivered to one of my customers & have disappeared into thin air, although funnily enough are still receiving good reviews on Shipley, even though Shipley say they have suspended them! Shipley have resolved themselves of any responsibility & have ignored countless emails from me! I have now informed the police, which is probably a waste of time but what else can I do! Small businesses like myself are trying to make an honest living & people think they have the right to just steal from you, it’s disgusting! Hopefully by naming the courier it will prevent anybody else using them..”

Helpful Report

Posted 1 week ago

Hi Sharee, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 week ago

“All good handled paintings carefully thanks”

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Posted 1 week ago

“Worst experience of my life! I accepted a quote from King Prime Shipping to transport my recently deceased father's car, which is very important to us. We wanted this transported quickly due to weather. I've been told three times now that a driver would be contacting me with a pickup time; however, no call has ever been received. When I've asked for a refund on my deposit, my requests have been ignored. No one ever answers the phone when I call and will only text. At this point I don't even know if I will ever receive the car or if this is a scam!”

Helpful Report

Posted 1 week ago

Hi Katrina, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We no longer offer phone support. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 week ago

“Very easy to navigate and get a professional, trustworthy company when you are going in blind and have to trust someone with something large that you just purchased.”

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Posted 1 week ago

“Well, this is before Shiply, but I had contracted Smith&Koch Cargo&Transport to move a few items for me. Tamara, the owner was such a sweet and kind person. When it comes to customer service, she is the best at it. She was really fair on the price, it was actually cheaper than I thought it would be. She is very punctual and on time, when she said she was gonna be there, she was 20 mins early. She got me moved and settled right before Christmas so I could spend time with my family. She will be a great asset to Shiply!!!”

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Posted 1 week ago

“Excellent service communication. Excellent cargo was handled with care.”

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Posted 1 week ago

“Perfect 👍 100% ok”

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Posted 1 week ago

“courier was so helpful , communication was spot on and collected within the time frame he said, 100% recommended he collected and delivered 4x alloy wheels and tyres within a 24 hr slot can't get better than that 2 days before new years eve thank you”

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Posted 1 week ago

“Muy rápido todo”

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Posted 1 week ago

“Good transaction from beginning to delivery. Good communication”

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Posted 1 week ago

“Really liked Jay who moved out dining set from WA to CA with utmost care”

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Posted 2 weeks ago

Shiply is rated 4.5 based on 43,918 reviews