Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,621 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't expect to pay more than what was called for When I signed up, sales tax was totally unexpected. not sure I would use them again .”

Helpful Report

Posted 3 months ago

Hi Warren, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 months ago

“teure Vermittlungsgebühr”

Helpful Report

Posted 4 months ago

“Sorry, aber eine Sofortüberweisung, die erst nach 3 Tagen verarbeitet ist, geht gar nicht. Da geht wertvolle Zeit für weitere Planungen verloren. Und Euer Kundenservice wird auch unnötig beschäftigt. Warum geht denn kein PayPal? Der Rest wie immer sehr gut.”

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Posted 4 months ago

“Tous les documents sont-ils bien demandés (licence transport, aptitude du véhicule à transporter)”

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Posted 4 months ago

“Brokers allowed to use your site need to be checked out. They have crappy records and take jobs that they cannot handle. They make promises to customers that they cannot fallow through with and then claim to send them some money to compensate for their failure and yet don't pay up. Poor delivery records and bad reviews should be noted up front.”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your concerns with us. We understand how frustrating it can be when brokers don’t meet the expected standards. We monitor feedback and performance of all transport providers, and our team reviews providers with consistently poor service. That said, we’re always working to improve our vetting process and will consider your feedback for future enhancements to better highlight performance records. If there’s anything specific we can help with or if you'd like to provide further details, please reach out to our support team at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“It was difficult to make intial use of the platform and comunicate with users.”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your experience. We understand that initial navigation and communication can sometimes be challenging, especially when using a platform for the first time. We’re always looking to improve the user experience and make the process as seamless as possible. If you’re still facing any issues or have any specific feedback, please feel free to reach out to our support team at support@shiply.com. We’d be more than happy to assist you. Kind Regards, Anne

Posted 4 months ago

“123 24152 31,”

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Posted 5 months ago

“Hardwork trying too liaise with “Shiply” regarding issues - replies come in days later with NO Help. Once your deposits paid you basically have to wait for Couriers”

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Posted 5 months ago

Hi Durham, I’m sorry to hear about your recent experience with Shiply. We understand how frustrating it can be when communication isn’t timely, and issues go unresolved. Your feedback is incredibly important to us, and we’re committed to improving our services to better support our customers. Once the deposit is paid, couriers are expected to handle the job professionally, but if you're experiencing delays or unresponsiveness, we strongly encourage you to contact our support team again at support@shiply.com. Please make sure to follow up, and we will do our best to resolve the issue. Thank you for your patience, and we hope to offer you a smoother experience moving forward. Kind Regards, John

Posted 5 months ago

“Gute Plattform, gute Idee: Aber!! Leider steht NIRGENDS dass eine Sofortüberweisung (Dauert normalerweise 12 Sek) bei Shiply 3 Tage dauert!! Während dieser Zeit wird die ganze Kommunikation zum Transportunternehmen abgeschaltet. D.h. bei meinem ersten Termin konnte das Unternehmen mich nicht – und ich das Unternehmen nicht erreichen - und ich stand völig ohne irgendeine Information da. Eine Antwort kam erst 24 Stunden später. Während des eigenen Berufes noch in so einer Ungewissheit zu stehen, finde ich absolut nicht gut. Wäre eine Notiz bei der Option Sofortüberweisung dabei gestanden, wäre so ein Desaster nicht passiert.”

Helpful Report

Posted 5 months ago

“Kommunikation über das System ist sehr schwierig, da nicht einmal Fragen gestellt werden können, ob z.B. 19% MwSt enthalten ist, weil das durch automatische Filter als Preisverhandlung verhindert wird, ebenso können keine Abholzeiten z.B. "Abholung zwingend zwischen 07:30-16:00 Uhr" mitgeteilt werden, weil die Filter dies als Austausch von Telefonnummern interpretiert und verbietet. Sehr kompliziert. Der vermittelte Transportdienstleister war super, die Abwicklung über shiply empfand ich als eher "anstrengend".”

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Posted 6 months ago

“Die Freigabe hat mal wieder Tage gedauert !! Das ist nicht so toll”

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Posted 6 months ago

“Capstone Auto Transport. DON’T REPLY TO THEM. THEY WILL TAKE YOUR DEPOSIT. HAVE YOU WAITING FOR A RESPONSE BACK. I CALLED TEXT. FINALLY SHE ADMITTED THE DRIVER CANCELED. THEN SHE DIDN’T WANT TO GIVE BACK MY DEPOSIT”

Helpful Report

Posted 6 months ago

Hi Marcus, Thank you for your feedback, and I'm sorry to hear about the issues you've had with Capstone Auto Transport. I completely understand how frustrating this situation must have been. Please leave a review for the transport provider on our platform to help others. We are happy to refund your deposit or assist you in relisting the item for another transport provider. Please email our support team at support@shiply.com with the necessary details, and we'll get this sorted for you as soon as possible. Kind Regards, Anne

Posted 6 months ago

“Too expensive !”

Helpful Report

Posted 6 months ago

Hi Edward, We appreciate you taking the time to share your feedback with us. The quotes you receive on Shiply are based on various factors, including the distance, vehicle requirements, and service providers' availability. While some quotes may appear higher than expected, it's important to consider the convenience and specialized service some providers offer, which could contribute to the cost difference. We appreciate your input, as it helps us understand areas for improvement and provide a better user experience. If you have any further questions or concerns, please don't hesitate to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 6 months ago

“Tuve que cambiar de transportistas. La primera y segunda vez peligro de fraude. SHIPLY ya tenía su comisión desde la primera aceptación.”

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Posted 7 months ago

“From the first e Mail off Natalie to the delivery from Andy this outfit is100% professional Wouldn’t use any body else ( you get what you pay for )”

Helpful Report

Posted 7 months ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 7 months ago

“Beware the initial quote. This simple means the courier will pick the goods up for that price, at a time to suit them 'within 7 days'. If you actually want it to be picked up 'by Saturday' the couriers will change the price upwards. It's just a racket really. So I have arranged to pick the goods up myself. NO hassle and I have just agreed a day and pick up time. Lovely sellers and no Shipley to get in the way - perfect!”

Helpful Report

Posted 7 months ago

Hi Donald, Thank you for sharing your experience with us. I understand your frustration with the initial quotes and the subsequent price changes when arranging specific pickup dates. We do our best to ensure transparency in the quoting process, but I recognise that this can be frustrating when plans change. We recommend providing as much detail as possible when requesting quotes to help transport providers give more accurate pricing upfront. We hope you’ll still consider us for future shipments. Feel free to reach out to support@shiply.com if there’s anything we can assist you with. Kind Regards, Steve

Posted 7 months ago

“It would have been better however, we were told we needed to provide someone to help move the furniture with the driver. We did not have someone so we were told they would provide someone for $50 at pick up and delivery each totaling $100. We did not have someone provided for us at the pick up site my son was there so he helped and at the delivery site. The people had to hire their gardeners to help move the furniture. Then the man kept trying to hound me for the hundred dollars of which they did not provide the proper assistance for the driver. The driver could’ve never picked up the big desk or the very heavy leather sofa by himself, it wasn’t handled professionally”

Helpful Report

Posted 7 months ago

Hi Deborah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 7 months ago

“Ok god thanks”

Helpful Report

Posted 7 months ago

Hi, Thank you for your feedback. We're glad to hear that you're satisfied. If there's anything else we can help you with, please don't hesitate to email us at support@shiply.com. Kind Regards, Steve

Posted 7 months ago

“Le service proposé est très bien mais ça manque de clarté sur le fonctionnement des frais. Résultat, nous avons bien eu une facture par le transporteur mais n'arrivons pas à obtenir de Shiply une facture pour les frais de service. Nous devons pourtant bien justifier dans notre comptabilité de la totalité de la dépense.”

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Posted 7 months ago

“none none neone none”

Helpful Report

Posted 7 months ago

Hi, It looks like there might have been a typo or some confusion in your message. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

Shiply is rated 4.5 based on 44,621 reviews