Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,571 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service thanks.”

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Posted 2 days ago

“Tres bon..tres bien”

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Posted 2 days ago

“Thank you Matt... excellent service... will recommend you!”

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Posted 2 days ago

“Service incroyable. Mon renault master 2 l2h2 a été livré comme prévu, au prix prévu. Lia est la pour tout organiser et vous rassurer. Je les remercie encore une fois ici car ils le méritent vraiment! Bon courage à eux!”

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Posted 2 days ago

“Super gelaufen, Daumen hoch 👍🏿”

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Posted 2 days ago

“Would use again”

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Posted 2 days ago

“Really nice service!”

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Posted 2 days ago

“I would definitely give them the highest rating possible because of their price, proficiency to deliver earlier than expected, and their hard working men who go out of their way to help you get it right where you want it at! Plus Mr Loe always lets you know what is going on and when it’s definitely going to be there right on the exact time! I would definitely recommend them and I will use them again! Thank you”

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Posted 2 days ago

“Good company”

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Posted 2 days ago

“They have still not returning my deposit even after my order was cancelled.”

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Posted 2 days ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, John

Posted 1 day ago

“great job.”

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Posted 2 days ago

“Thanks for the great service, nice clean van. Everything strapped up safely.”

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Posted 3 days ago

“Una aplicación muy útil y con rapidez en el servicio”

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Posted 3 days ago

“Corey transport was great good communication- on time and shipping went very smoothly”

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Posted 3 days ago

“Very Good, Very Good, Very Good”

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Posted 3 days ago

“Parfait dans tous les domaines”

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Posted 3 days ago

“Good way to receive competitive quotes from different companies. Reviews can help choosing a company. Good experience with the selected company. However, the platform does not provide very transparent information about the providers themselves. Payment, insurances, etc are all managed outside the app, once a company is selected, without protection in case of issue.”

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Posted 3 days ago

Hi, Thank you for your feedback. I’m glad to hear you had a good experience with the company you selected and found the quotes and reviews helpful in making your decision. Once a booking is confirmed, payment and insurance details are handled directly with the transport provider. We always encourage customers to confirm these important details in advance to ensure peace of mind. If you’re looking for additional protection, we offer the Shiply Protection Plan, which acts as an added layer of coverage in case something unexpected happens. You can read more about it here: (https://www.shiply.com/protection-plan-terms). If you ever need support or have concerns, please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 1 day ago

“Very good service we used Logistics service who communicated with us very well- seemless delivery and collection”

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Posted 4 days ago

“I was recommended to use Shiply by an EBay seller as I was beyond their delivery range. I signed up. The quote went out to tender and I was bombarded with offers. The company I chose seemed ok? So collection was due on the Tuesday and I got a van broken down message… they said they would retry on Thursday and have a collection time schedule to give me on Wednesday. Nothing came on Wednesday and no communication from them on Thursday . When I contacted Shiply to help the response was “I am afraid they have been suspended due to numerous complaints” I have wasted a week waiting and have now cancelled the whole delivery because how do I know who to trust. In an email response said that they were sorry to see me go and that they had a 98% review success rate… I find it very hard to believe that I managed to find the 2% failure on my first trial?!! I will never use Shiply again or recommend them to anyone else. A complete waste of time.”

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Posted 4 days ago

Hi Paula, I'm really sorry to hear about your experience. That is not the level of service we like to see on the platform. While we do monitor feedback closely and suspend providers when necessary, I appreciate that this action came too late in your case. Please know that we take situations like this seriously and work to remove unreliable providers as quickly as possible. You're right to expect better on your first experience, and I’m genuinely sorry it didn’t meet the standard we aim for. If you’d like to give it another try or need help relisting your item, please feel free to reach out to us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 1 day ago

“Excellent shipping experience. I received a reasonable quote in a short period of time and the item was picked up and delivered on time as agreed without any damage or issues. Highly recommended.”

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Posted 4 days ago

Shiply is rated 4.5 based on 44,571 reviews